Hello, good afternoon, I would like to know why they downgraded me from a VIP level just like that????

I have another problem, I can't contact the live chat

For now I'm going to be patient and hold on, but this is starting badly. Today, 3 business days have passed since the first one. Through the game chat, they tell me that they agree with me that this should have been solved. The question is that

I withdrew 500 on 11/06

On 07/11 another 500 and

On 08/11 another 500, so if the first one is already late, the others are the same.

I want to be patient and wait until it doesn't take too long and I trust it but it looks bad

Hey, that's probably a question that should be directed to the casino. Did you ask them and did they give you an answer? 

What is the reason you can't contact them? Did your live chat icon disappear or what is the problem? Have you tried sending an email to find out what might be behind it?

I understand why you have this attitude and if the casino doesn't pay you within 14 days, we will try to help you if you file a complaint. 

But for now, let's be patient and see if the casino gets back to you or sends you money. I would be happy if it wasn't prolonged, but the casino needs to sort this delay out. 

If you have anything new, I'll be here. 

In the end I cancelled one, I cancelled the one from 08/11 but I didn't play the money, it's in my account, I prefer not to overload the withdrawals so much, I still have pending withdrawals from 06/11 for an amount of €500 and from 07/11 for another amount of €500. If I don't receive the withdrawals this Friday, can I file a complaint? Since it would be 10 days and to speed things up a bit

Please someone from the forum that Casinia has paid and that it is true, please answer me and if you can prove it to me

Casinia are the same as legiano?

Okay so don't even play with them, theoretically you can file a complaint but you will get the basic questions for now and our team will wait until the 2 weeks I mentioned are up. Then we will move on and will contact the casino after the investigation if you don't get the money by then. 

Hi, you have enough players who have described their experiences, just go through this thread. 

Try it and you will get the answer to your information. 

From what I've seen, they have no relationship, why do you ask? 

I understand.

So I will continue as I have been doing and in 2 weeks I guess it will be from the 20th I will file a complaint if everything remains the same to see if you can get this to change for now I will have to wait I will not play with them until this is resolved so that my balance does not change or I do not lose it either, let's keep our fingers crossed

The right approach I would say. We'll wait and see how it goes and hopefully it will be resolved without you having to file a complaint. 

Good luck. ??

Thank you very much for your time. In a few days I will contact you again just when I am on day 13 without being paid and without receiving news from the casino and if they pay me I will also write to you to leave a record.

I hope it turns out well.

Fingers crossed.??

Hi, I've been waiting for a month and a week for a full payment of €1500 to be made. I've spoken to all the guys on the live chat. I want to know what's going on, why there's such a delay in payments and if they'll actually deposit my money. I've been patient but it's been too long.

Hi, you're right that waiting so long is too long. Did you need to be verified or are you already verified? Did they tell you the reason why you've been waiting so long?

In your case, I would definitely open a complaint because you've been waiting too long.

Do you think you'll go ahead with it?

My Casinia account is verified, everything is in order. Their response is that my request is in the queue because they have many withdrawal requests. In fact, since day one of winning, I made 2 withdrawals of €500 each and as the days went by they cancelled them for no apparent reason. I have had three withdrawal requests of €500 each in the queue for a month now and I also have €700 in the Casinia account to withdraw as well but I can't do anything until I receive my first payment. It is really very frustrating to have won €2200 and not be able to enjoy it, the worst thing is that there is no clear answer, only that you have to wait.