Hey, does anyone here have any experience? I do, and unfortunately, it's very negative. The casino appears to have a German license, but it doesn't, and is illegal in Germany, for example. No refunds. But the complaint has been filed.

So tell me your experiences

Hi, could you briefly describe your experience?

What happened at the casino when you rated it negatively?

I looked at the website and the license, can you show me where you saw that they should have a license for Germany? I didn't see anything either and I only saw a Comoros license.

Also, if you would like to see more about what other players have said about this casino, you can look here.

That's not the point. I'm not obligated to inquire about it. Many casinos without a German license block access for German IP addresses. Even after verification, I couldn't continue playing. The casino should have made me aware of this by then and refunded my deposits, since no contract was concluded.

In Germany, the provider is obliged to comply with the law.

That's why I say other casinos don't let you register at all or after verification they tell you you're not allowed to play there and refund the deposits, of course they then offset them against the winnings if necessary.

None of this was the case. This casino deliberately wanted to give the impression that they had a German license but were ultimately operating illegally.

Hello, I have a question too, and I hope you don't mind. Can you explain how the casino pretended to have a German license, please?

Did you perhaps ask in the chat or find opposite information in the terms?

Well, if you play outside the GGL, you can see the reality differs. Sadly, IP restrictions are not common, especially if the casino accepts German players, which this casino does. Thus it won't make sense to block the IP.

I understand that this situation is very difficult for players from overregulated markets to accept, but it is common for casinos without German licenses to accept German players.

Yes, but it shouldn't be like that, because it's illegal. And in fact, at 99% of casinos without a German license, I've found out at the latest upon verification that I'm not allowed to play there. Then the winnings were credited to the deposited funds, and everything was fine.

This casino should not accept players from Germany because they would be committing a crime in Germany.

§ 284 StGB (illegal gambling).

But then when I spoke to them about it and said that we would offset the money deposited and the money withdrawn and that they would please refund me the difference because they were committing a criminal offense, my account was simply blocked and messages were not answered.

In addition, my deposits never went to the casino, but always through three companies in Estonia, Cyprus, etc., that don't even have a connection to the casino, so I'm not familiar with that either. Money laundering?

I wouldn't care if we could have come to an agreement because they are committing a crime and are being ignored.

Therefore, a complaint was filed under Section 284 of the German Criminal Code (illegal gambling).

Also against the 3 entrepreneurs (shell companies)

Suspicion of money laundering

From a different perspective, for example, I believe the point of playing at offshore casinos is to avoid the local overregulation I mentioned. Which also includes the lowered RTP for each spin, a decision made by GGL. Here partially comes the demand for such casinos. I don't think it's fair to play and then ask for a refund. Not good, not fair under any circumstances.

Hence, back to my question you probably overlooked:

Can you explain how the casino pretended to have a German license, please?

Did you perhaps ask in the chat or find opposite information in the terms?

Again, as a German player, I rely on the fact that if I have German support, play with German money and register from Germany, everything will be handled according to German law.

And what you consider fair or unfair is irrelevant. Since German law still applies, I spoke with the police and a lawyer today, and they agree with me. The contract between me and the casino was void.

Imagine you're buying cigarettes in a store. You naturally assume that the retailer complies with all applicable laws—for example, that they have a valid license, pay taxes correctly, and aren't selling counterfeit goods.

Nobody expects the customer to check whether the dealer is acting legally before making a purchase – that is the seller’s duty.

The same applies to online gambling: As a player, I assume that a casino that is accessible in German, uses German payment providers, and performs verification is operating legally. The fact that MrWest.win operates without a German license and yet granted me access is a clear violation of applicable German law (Section 4 (4) of the German Gambling Act 2021).

Another example

When you call a taxi, you don't check whether the driver has a license - you rely on the company operating legally.

The same applies to online casinos: As a player, I can't check every license myself. The provider has to ensure that they comply with the law – that's their responsibility, not mine.

And that's why. The ad. And the demand I want to withdraw the ad and find a solution for both, but the casino ignores one

"Again, as a German player, I rely on the fact that if I have German support, play with German money and register from Germany, everything will be handled according to German law."

I apologize, but I must disagree with you; we no longer live in a world without rules that are based on honest expectations. You agree to the company's terms when you call a taxi or register in a casino, so if you don't check the rules, it's your call. The same applies to licenses; specifically, the GGL has the authority to penalize German players for participating in offshore casinos, which could lead to serious consequences for your idea. I'm sure you know GGL provides a list of licensed casinos. Thus saying you are not able to check the license is, well, not very cool.

Feel free to check this guy's posts, a fellow German player:

http://www.kpvfaw.com/forum/casinos/malina-casino---general-discussion/38#post-192282 ??

In my opinion, the casino didn't take any steps to "pretend" it had a GGL license; you simply neglected to verify this.

Always check the licences please; you are responsible for your choices be they a taxi or casinos. ??

Well, I leave you to your opinions, and I'm sorry to oppose you.

Have a good one.

That's not true.

So you're telling me that when you order a taxi you always ask the taxi driver for his license, his driving license, etc.?

?

GGL does not punish the players but the casino

My lawyer also said

The police (public prosecutor's office) have been informed, the GGL has been informed, and BaFin has also been informed about the strange shops. As I said, I don't want to do this, but if the casino doesn't even communicate with me, it just ignores me.

Because the contracts are void and I want an out-of-court solution but I am ignored

If you're so clever, then tell me why my Klarna (Visa) debits don't show the casino name, but always a different company? Money laundering? Do you want to sugarcoat it?

Maybe just inform before you spread half-truths here

It is enough to simply read the German law, for example paragraph 812 BGB, but here are a few links to make it easier for you.

https://www.anwalt.de/rechtstipps/rueckzahlung-von-glueckspielverlusten-rechtliche-grundlagen-und-wichtige-urteile-gegen-online-casinos-230461.html

https://www.anwalt.org/online-casino-urteil/

Ok, I tried to say, that German law is hardly applicable to company registered off-shore - that's why the casino has no GGL license. ?? Do you get it, please?

As for the taxi, I said, "You agree to the company's terms when you call a taxi..." taxi is not at all about licenses, but you started with this example. The point is that you always agree with the terms, which include the license.

Your choice. Putting the responsibility on someone else won't change that.

In my honest opinion, what you call the half-truths is just comparing your opinion with something else. But I can see you're not prepared to listen, so I won't continue.

That will be all from my side. Enjoy the day.

§ 134 BGB – Legal prohibition:

> A legal transaction that violates a statutory prohibition is void unless the law provides otherwise.

?? Meaning: If a contract (e.g. participation in illegal gambling) violates a law, it is void – regardless of whether you have agreed to the terms and conditions or not.

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?? Example related to your case:

You deposited at MrWest.win even though the provider did not have a German license.

Offering online gambling without a license is illegal (Section 4 (4) GlüStV 2021).

This makes the entire contract void – even if you have "accepted" the terms and conditions.

The provider is responsible for not letting you play if they are legally obliged to do so – for example, in the case of player bans, lack of a license, etc.

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? Terms and conditions are not a free pass

Terms and conditions must not violate applicable laws. Even if you confirm something that violates German law, it doesn't make the contract valid – so you can't force illegality on yourself through terms and conditions.

I don't want to go to court etc. I want a solution for both me and the casino, but if I'm ignored.

And please, please, please explain to me why the casino is never visible as the payment recipient with Visa, but rather other companies? Three companies?

And please, please, please explain to me why the casino is never visible as the payment recipient with Visa, but rather other companies? Three companies?

There's no need for sarcasm. ?? The casino must find other companies to deliver the withdrawal because it is unlicensed in your country. It is not permitted by the GGL to do so on its own. For example, casinos that pay out USA residents need quite a few intermediary banks in the chain.

But this underlines the main problem:

If a casino does not have a valid license for a country (as in my case, Germany), it may neither offer gambling nor accept payments there – this is clearly stated in Section 4 Paragraph 4 of the 2021 State Treaty on Gambling.

The use of multiple third-party companies for deposits and withdrawals appears to be a deliberate attempt to circumvent these legal requirements. Such arrangements also raise serious questions regarding the Payment Services Supervision Act (ZAG) and possible violations of Section 261 of the German Criminal Code (Money Laundering).

If a casino uses such payment methods, it only shows that the provider was well aware that it was operating illegally in Germany. Those who operate legally don't have to work through opaque third-party structures.

It's important to note that the responsibility for the legality of the offer lies with the provider, not the player. Even if you have agreed to the terms and conditions, this does not make the contract valid – a contract that violates a legal prohibition is void according to Section 134 of the German Civil Code (BGB).

I have therefore filed a criminal complaint and informed the relevant gambling regulatory authorities.

But this underlines the main problem:

If a casino does not have a valid license for a country (as in my case, Germany), it may neither offer gambling nor accept payments there – this is clearly stated in Section 4 Paragraph 4 of the 2021 State Treaty on Gambling.

The use of multiple third-party companies for deposits and withdrawals appears to be a deliberate attempt to circumvent these legal requirements. Such arrangements also raise serious questions regarding the Payment Services Supervision Act (ZAG) and possible violations of Section 261 of the German Criminal Code (Money Laundering).

If a casino uses such payment methods, it only shows that the provider was well aware that it was operating illegally in Germany. Those who operate legally don't have to work through opaque third-party structures.

§ 134 BGB – Legal prohibition:

A legal transaction that violates a statutory prohibition is void unless the law provides otherwise.

What does this mean?

If a contract—for example, participating in an illegal gambling game—violates applicable law, it is legally invalid. This applies regardless of whether you have agreed to the terms and conditions or not.

Related to your case:

You have deposited money at MrWest.win even though the provider does not have a valid license for Germany. Offering online gambling without a German license is prohibited under Section 4, Paragraph 4 of the 2021 State Treaty on Gambling.

Therefore, the entire contract between you and the provider is void – even if you have agreed to the terms and conditions. The legal responsibility lies with the provider, not the player. It is their duty to ensure player protection and not allow you to play if it is illegal.

Conclusion:

Terms and conditions are not a license for illegal behavior. They must not violate applicable law. Even if you have agreed to clauses that are incompatible with German law, the offer remains illegal—and the contract is therefore invalid. You cannot retroactively make something legal by agreeing to something that is prohibited by law.

Thanks for your answer – but that sums up the problem:

If a casino does not have a valid license for a particular country, it is not permitted to offer services or accept payments there. This is clearly regulated in Germany by Section 4, Paragraph 4 of the 2021 State Treaty on Gambling.

The fact that several third-party companies are involved in payments doesn't seem like a coincidence, but rather a deliberate circumvention of these regulations. This makes the entire structure opaque and difficult to understand – especially for players.

And if a provider uses such detours, he must also have been aware that he is not allowed to operate legally in the respective country – in my case, Germany.

The responsibility for complying with applicable laws lies with the provider, not the player. Even if you have accepted the terms and conditions, this does not change the legal situation. Contracts that violate legal prohibitions are void in Germany according to Section 134 of the German Civil Code (BGB).

For me, it is therefore clear: the money deposited was received under conditions that are legally unlawful – and that is the real problem.

Ok, let me ask a question:

Do you intend to consult every deposit with a lawyer because you expect to be protected automatically yet ignore obvious reality or just start checking the license before you deposit? I mean, what makes better common sense here?

Yes, it could be a legal matter, of course. But it can be easily avoided by your previous efforts. That was what my demonstration was about. Read first. You did not have to play in the casino in the first place.

If you are so eager to only consider legality, not fairness for example, play your part too and chose only GGL licensed casinos. ??