The comparison is a bit flawed. No average user consults a lawyer or checks license registers for every online payment – this is neither common nor reasonable in everyday life. As a consumer, you rely on a provider who advertises publicly, accepts payments, and performs verification to also operate legally.

Especially if a casino is available in German, accepts common payment providers like Klarna, and has regular terms and conditions, users are given the impression of a legal offering. However, in Germany, a valid license is required by law for online gambling (Section 4 (4) of the GlüStV 2021). Without this license, the offering is not permitted – regardless of what the terms and conditions state.

I contacted the casino to find a straightforward, objective solution, but unfortunately, I was completely ignored. There was no response or clarification – in my opinion, this doesn't speak for their serious behavior.

The responsibility for legal admissibility lies with the provider, not the customer. If an offer violates legal requirements, the contract is void according to Section 134 of the German Civil Code (BGB) – even if the customer has formally agreed to it.

I understand your point—and yes, next time I'll check more carefully whether a provider has a valid license. Nevertheless, many users rely on the fact that a provider who advertises in German, offers German payment methods, and performs verification also operates legally.

The responsibility for compliance with legal requirements lies with the provider – not the customer. If a casino deliberately admits German players without the necessary license, it violates Section 4 Paragraph 4 of the GlüStV 2021 (German Gambling Act). Any resulting contract is void under Section 134 of the German Civil Code (BGB) – even if the user has agreed to the terms and conditions.

I contacted the casino directly to find a fair, out-of-court solution. Unfortunately, I've been ignored so far. This doesn't speak well for the provider's fairness—and that's exactly what disappoints me.

Even if I were to act more cautiously today, that doesn't change the legal assessment of the case. The offer was illegal in Germany, and the responsibility for it lies solely with the operator. Anyone who violates applicable law cannot claim that the customer should have been aware of it.

I want to find a solution that satisfies everyone, but if the casino ignores me and doesn't respond, it's not my fault. And you won't help me either, since my complaints are always rejected.

Unfortunately, my only option is to go through the authorities.

Yes, they are.

Sadly, as I was trying to demonstrate, free rolling is not exactly fair towards casinos so we can't support it. Which may actually be the same reason for casinos or casino, ignoring your refund requests.

So, if I may repeat my kind advice, stop consulting laws and start consulting licenses before you register in any casino. I mean that well because, as you can see, only lawyers will eventually support your claim.

Hence, if you stick with the GGL casinos, you very likely won't find yourself in this situation. ??

Yes, next time I will definitely check whether it has a German license.

However, that doesn't change the fact that I'm right and the casino is illegal and a solution must be found, even if it takes legal action, if the casino doesn't get in touch.

Therefore, the public prosecutor's office has already informed GGL and BaFin.

I still hope the casino gets in touch and we can reach an out-of-court settlement. If that doesn't happen, I won't give up. The German courts will agree with me. They can also block the IP address in Germany, which will mean the casino will lose revenue from the German market. But Mr. West wants to make sure it's okay. He can already say goodbye to the German market.

Visa and my bank are also looking into the matter. It's a shame that mrwest.win is doing this instead of coming to me and settling the matter out of court.

He has more to lose than I do.

Although the German market

Thank you for considering the other perspective.

This article may also help you see that local authorities, not just GGL, are ruining regulation's purpose:

http://www.kpvfaw.com/news/in-depth/matej-novota---europe-s-well-intentioned-regulation-is-fueling-its-gambling-black-market--7349 ??

Personally, I find it amusing when players accuse casinos of being illegal when the most pressing issue for their own license is simply adding taxes on spins for the same players and also charging excessive fees for the license. They don't even care much that decent casinos no longer have interest in even submitting license requests. It is simply a business practice, and GGL, to the best of my knowledge, excels in this regard, knowing very little about gambling and hence being run by economists and guarded by politicians. No offense, I was referring to the general situation.

I wish you never encounter same experience. ??

Many reputable providers have long since applied for and received a German license – precisely because they want to work transparently and responsibly.

My problem with MrWest is not only the lack of a license, but especially their behavior now – when it comes to responsibility, they show their true colors:

– You ignore all emails,

– do not respond to any offer of clarification,

– and refuse any dialogue, even though I approached them fairly and in a solution-oriented manner.

Is this the idea of seriousness that MrWest wants to convey? Or is it what you think?

A reputable casino would contact you and say:

> "Let's find a solution together."

Simply ignoring players with problems is neither professional nor fair.

I would have really appreciated you – Casino Guru – providing me with more support in such a case and at least attempting to establish a channel of communication. That would have been very beneficial for your platform as an intermediary.

Not sure whether you have been to any event where GGL presents its results and "vision", but the situation was obvious on the last few occasions.

I get your point, but I think they don't refund you because they think it's unfair. They may be ignoring you for the same reason your complaint wasn't published.

You still keep talking about their responsibility, while my question of how specifically the casino pretended to have a German license to lure you ended with you not knowing the rules and instead expecting something... Therefore, I honestly believe that, given the circumstances, the casino considers this matter closed.

That seems plausible to me now.

Take our conversation here as an example, please. How long have we been talking about this legal perspective and where did it take you? Not published complaints and me with different perspectives.

I only mean to demonstrate it still could be because of your expectations. ??

I take note of your perspective – however, in my case, it is not a question of whether the casino actively "fake" me into believing it had a German license.

Rather, it is about the fact that MrWest operates in Germany without a valid license according to Section 4 Paragraph 4 of the GlüStV 2021 – and knowingly admits German players and processes payments.

The fact that the casino ignores me, even though I have already contacted them twice – including filing a criminal complaint and offering an out-of-court settlement – reinforces the impression that they lack seriousness and responsibility.

What I don’t understand:

MrWest is taking massive risks – and completely unnecessarily.

The GGL can block the provider for German IP addresses, which would result in the loss of the entire German market.

The public prosecutor’s office is investigating – the casino has the case number.

BaFin is currently investigating not only the payment processing but also a specific suspicion of money laundering (Section 261 of the German Criminal Code) and violations of the Payment Services Supervision Act (ZAG).

My bank and Visa are also already checking the suspicious third-party providers that appear on my payment receipts.

All of this could have been avoided if the casino had simply contacted me and worked with me to find a fair solution. I even provided my phone number.

I find this behavior incomprehensible – and it doesn’t fit with a provider that claims to be reputable.

I realize that responsibility begins with the player – but in this case it is about much more than just a question of caution.

MrWest offers its services in Germany, despite not having a valid license, and allows German players without restrictions.

I have already contacted the casino several times, provided my phone number, and offered an out-of-court solution – but there has been no response.

The fact that there is now silence, even though a complaint has been filed and investigations have been initiated, is a real disappointment.

There is a lot at stake for MrWest:

The Joint Gambling Authority of the German States (GGL) can block access from Germany.

The public prosecutor’s office is already investigating.

BaFin investigates payment processing and pursues suspected money laundering.

My bank and Visa are also checking the suspicious third-party providers through which the payments were made.

This silence does not seem like a coincidence – but rather an attempt to avoid consequences, even though the legal situation is clear.

All of this could have easily been avoided if the problem had been addressed openly.

The fact that a provider does not respond to repeated attempts to contact them is neither responsible nor reputable.

Article 13 of the EU Anti-Money Laundering Directive (Directive EU 2015/849)

EU – Directive 2011/83/EU (Consumer Protection Directive):

Article 6

Article 9

EU – Directive 2006/123/EC (Services Directive):

Article 22

Article 23

The casino also violates these legal requirements – even though it is based in Malta (an EU country, mind you).

Are you seriously claiming that the EU is "overregulated"?

I would rather say: This casino is fraudulent and extremely dubious.

Yes, I am.

And I'm not the only one, as you could read. I believe I already showed a few cons about every country having its own unique and stand-alone license. But that's just a matter of opinion, of course.

I respect your experiences and as I said, I hope you will never have to undergo anything similar again.

Well, you're the only one so far.

I find it a bit strange that you say the EU is overregulated.

And that they defend the casino even though it violated German and EU law.

So you're indirectly saying that the casino shouldn't follow any rules, or only those that apply to the casino?

As a casino guru, you also have to abide by the law... for example, they block my IP address at certain casinos.

MRWEST SHOULD HAVE REACTED EXACTLY LIKE THIS, BUT THEY DIDN'T.

AND THEREFORE VIOLATE German and especially EU law!!

This is the fact

And I would have hoped for more help from your side, for example, in contacting the casino or simply

I have other opinions on this conversation. I apologize if you do not value honesty and our approach, but we recognize that not everyone is prepared for such openness and respect that.

Stay well and have a great weekend, please.

But then please explain your opinion.

I have now listed 9 German and European laws that this casino demonstrably violates.

Some may consider the rules to be over-regulated – but they are the laws that apply.

And they apply to everyone – including gambling providers.

Examples:

It goes without saying that you are only allowed to drive a car with a driving license.

The fact that you are only allowed to treat patients with a medical license protects against harm.

The fact that online casino services can only be offered in Germany with a German license protects consumers.

And the fact that you have to pay taxes – even if you don’t want to – is also regulated by law.

?? They're laws—whether you like them or not. You have to obey them. That's how our society works.

By the way, I know that Casino Guru itself adheres to German law – my IP is blocked for casinos without a German license if I access it from Germany.

?? So please explain to me: Why are you defending this casino?

Would you also protect another criminal who is clearly violating the law?

So far, you have not offered a single factual counterargument, but only: "The market is simply overregulated."

But that's not a legal justification—it's the law. Period.

I already did but you commented negatively and then still kept reappearing more or less the same. We do not get engaged in legal aspects here, I'm sorry.

I believe there is no point to go over this, especially on Saturday.