Hello.

Hey, is there anything you would like to say to this casino? Have you played here? 

hello ,

i have a verified account and i had made 3 withdrawals that all where cancelled.When i ask the reason at the live chat the say that they have pass the issue to their "specialists" .

Hi, it's possible that live chat, since it doesn't deal with withdrawals, doesn't know how to answer you. So it would have to go to a specific department where I would probably ask for a contact and send an email. The casino didn't tell you why your withdrawals were canceled? It would certainly be useful to know this first. 

Did you play with a bonus here?

No they didnt state the reason after i also asked them twice.I have previously withdrawal successfully in the past from casinoin but i have changed my card since then with which i did the deposit .No i have never used any bonus

And you didn't need to verify the new card? If the casino doesn't get back to you with anything or update you, our team will try to help you since I see you have an open complaint. 

So I'll keep an eye on developments and if you hear anything new, please let me know. 

I asked them if they need any statement of my new card or authentication and they answered not yet .I waiting for their reply.Thank you for your support

I thought that would be the first thing they would ask of you, but as long as they don't need it that's fine.

So we'll wait to hear from the specialists and see why your withdrawals were canceled. 

When you find out, update your complaint and me. ??

The problem is that its been 3 days since my issue is handed over to their "specialists" for such a small amount and simple matter .It is like they simple dont want you to withdraw.Every email is the same general response.Very poor experience unfortunately.

That would worry me too, but when I try to look at it from a more general perspective, I'd say we most need to learn the specialist's response in order to move on. Not the best option, I know - but I'm not aware of alternatives at the moment.

I hope you will soon be contacted and the withdrawal resolved!

Good evening,

On Friday 18/10 I made a deposit and by Saturday I won 12,065 euros, yesterday I tried to make a withdrawal and while all the other times my withdrawals were completed within just a few seconds, the choruses started..... they wouldn't accept to pay me, they kept telling me lies with the result that until now I have not received any money back.

I want to make a complaint, I don't think I will get my earnings, please help me

Hey, I'd probably stick to the fact that you've received money in the past, which is a good sign. Did you play here with any bonus or not? Did the casino tell you that they wouldn't pay you or why did this situation arise? 

I imagine that if you manage to win such a sum, the casino will make some kind of investigation and you probably won't get paid until then. But I would also assume that they would let you know that something like this is going on.

Anyway, since you have filed a complaint, our team will try to help you if the casino does not communicate or you do not receive any relevant information.

I hope this will be resolved soon.

hello i have made a 1000euro withdrawal from casinoin and they have asked me for verifycation. i have send them all they asked me but i am still waiting, do you thing i am gonna get my money ??

Hi. If you have not breached any rules and also you pass the verification, I'd say there is a strong chance you will be paid.

It appears that you are quite concerned. Could you please let me know when you submitted the documents? Sometimes it can take a lot of time because the KYC is one of the most important procedures before the withdrawals themselves. Try to be patient. Nothing you have said so far suggests that you should anticipate issues, or am I missing something?

This casino doesnt let me withdraw my winnings. Day after day they tell me there technical issues which are supposed to be fixed till the end of the day or the next day. Yesterday I was told to try again today afternoon and if not working, they promised to provide me a solution. Which they didnt do, they just keep answering the same bot-like answer in customer service to wait and try again later.

The withdrawals keep getting cancelled automatically all the time so it drives me crazy to stay on their site all day and try to click withdraw in case it starts finally working. They dont respond with any reassuring info about the problem, just feels like im getting screwed over here.

I have 600 euros waiting for withdrawal there.

It must really be frustrating for you to be told the same thing all over again, so it is completely understandable you write about it here and in your complaint as well.

But as I can see in the complaint thread, you wrote that you were able to withdraw almost the whole amount except the last 50 euros, so that is good.

How is the situation now, please?

Still cant withdraw the last 50 euros. Its been there for a week and they just keep cancelling it

And do you know the reason why it's canceled permanently or the casino didn't tell you anything? I'm glad you managed to get most of it out, so hopefully you'll eventually withdraw that amount as well, although I can see it's getting pretty tiresome.??

Yea no they dont give any reason. Just say that "specialist are working on it". But yea dont matter I gave up and played the rest. Not gonna play there ever again and hopefully nobody else dont accidentally end up there also.

The others would probably rather not be involved in this kind of situation! You did a fantastic job in that regard.

I am crossing my fingers that the last step is processed quickly!