Hej, da li biste ?eleli ne?to da ka?ete ovom kazinu? Jeste li igrali ovde?
Hey, is there anything you would like to say to this casino? Have you played here?
zdravo,
Imam verifikovan nalog i napravio sam 3 povla?enja koja su sva otkazana. Kada pitam za razlog u ?askanju u?ivo, ka?em da su problem preneli svojim "specijalistima".
hello ,
i have a verified account and i had made 3 withdrawals that all where cancelled.When i ask the reason at the live chat the say that they have pass the issue to their "specialists" .
Zdravo, mogu?e je da ?askanje u?ivo, po?to se ne bavi isplatama, ne zna kako da vam odgovori. Dakle, moralo bi da ide u odre?eno odeljenje gde bih verovatno tra?io kontakt i poslao e-po?tu. Kazino vam nije rekao za?to su vam otkazana isplata? To bi svakako bilo korisno prvo znati.
Da li ste igrali sa bonusom ovde?
Hi, it's possible that live chat, since it doesn't deal with withdrawals, doesn't know how to answer you. So it would have to go to a specific department where I would probably ask for a contact and send an email. The casino didn't tell you why your withdrawals were canceled? It would certainly be useful to know this first.
Did you play with a bonus here?
Ne, nisu naveli razlog nakon ?to sam ih tako?e dva puta pitao. Ranije sam uspe?no povla?io novac iz kazinoina, ali sam od tada promenio svoju karticu sa kojom sam uplatio depozit. Ne, nikada nisam koristio nikakav bonus
No they didnt state the reason after i also asked them twice.I have previously withdrawal successfully in the past from casinoin but i have changed my card since then with which i did the deposit .No i have never used any bonus
I niste morali da verifikujete novu karticu? Ako vam kazino ne javi ni?ta ili vas obavesti, na? tim ?e poku?ati da vam pomogne po?to vidim da imate otvorenu ?albu .
Tako da ?u pratiti razvoj doga?aja i ako ?ujete ne?to novo, javite mi.
And you didn't need to verify the new card? If the casino doesn't get back to you with anything or update you, our team will try to help you since I see you have an open complaint.
So I'll keep an eye on developments and if you hear anything new, please let me know.
Pitao sam ih da li im treba neka izjava o mojoj novoj kartici ili autentifikaciji, a oni jo? nisu odgovorili. ?ekam njihov odgovor. Hvala vam na podr?ci
I asked them if they need any statement of my new card or authentication and they answered not yet .I waiting for their reply.Thank you for your support
Mislio sam da ?e to biti prvo ?to ?e tra?iti od tebe, ali sve dok im ne treba, u redu je.
Zato ?emo sa?ekati da ?ujemo od stru?njaka i vidimo za?to su va?a povla?enja otkazana.
Kada saznate, a?urirajte svoju ?albu i mene. ??
I thought that would be the first thing they would ask of you, but as long as they don't need it that's fine.
So we'll wait to hear from the specialists and see why your withdrawals were canceled.
When you find out, update your complaint and me. ??
Problem je u tome ?to je pro?lo 3 dana otkako je moj problem predat njihovim "specijalistima" za tako malu koli?inu i jednostavnu stvar. Kao da jednostavno ne ?ele da se povu?ete. Svaki email je isti op?ti odgovor. Veoma lo?e iskustvo na?alost.
The problem is that its been 3 days since my issue is handed over to their "specialists" for such a small amount and simple matter .It is like they simple dont want you to withdraw.Every email is the same general response.Very poor experience unfortunately.
To bi i mene zabrinulo, ali kada poku?am da to sagledam iz op?tije perspektive, rekao bih da je najpotrebnije da nau?imo odgovor specijaliste da bismo nastavili dalje. Nije najbolja opcija, znam - ali trenutno nisam svestan alternativa.
Nadam se da ?emo uskoro biti kontaktirani i povla?enje re?eno!
That would worry me too, but when I try to look at it from a more general perspective, I'd say we most need to learn the specialist's response in order to move on. Not the best option, I know - but I'm not aware of alternatives at the moment.
I hope you will soon be contacted and the withdrawal resolved!
dobro ve?e,
U petak 18/10 sam uplatio depozit i do subote sam osvojio 12.065 evra, ju?e sam poku?ao da podignem i dok su sva druga puta moja podizanja bila zavr?ena u roku od samo nekoliko sekundi, po?eli su refreni..... oni ne bi Ne prihvataju da mi plate, stalno su mi govorili la?i i rezultat toga da do sada nisam dobio novac nazad.
?elim da se ?alim, mislim da ne?u dobiti svoju zaradu, molim vas pomozite mi
Good evening,
On Friday 18/10 I made a deposit and by Saturday I won 12,065 euros, yesterday I tried to make a withdrawal and while all the other times my withdrawals were completed within just a few seconds, the choruses started..... they wouldn't accept to pay me, they kept telling me lies with the result that until now I have not received any money back.
I want to make a complaint, I don't think I will get my earnings, please help me
Καλησπ?ρα σα?,
Τη παρασκευη 18/10 πραγματοπο?ηση καταθεση και ?ω? το σ?ββατο κερδισα 12.065 ευρ?, χθ?? προσπ?θησα να πραγματοποιησω αναληψη και ενω ?λε? τι? ?λλε? φορε? οι αναλ?ψη? μου ολοκληρων?ντουσαν εντο? λιγων μ?λι? δευτερολεπτων αρχισαν τα παρατραγουδα..... δεν δεχοντουσαν να με πληρωσουν μου ελεγαν συνεχω? ψεμματα με αποτελεσμα μεχρι και τωρα να μην εχω παρει ευρω πισω.
Θελω να προβω σε καταγγελια πιστευω δε θα τα παρω ποτε τα κερδη μου παρακαλω βοηθηστε με
Hej, verovatno bih se dr?ao ?injenice da ste ranije primali novac, ?to je dobar znak. Da li ste igrali ovde sa nekim bonusom ili ne? Da li vam je kazino rekao da vam ne?e platiti ili za?to je do?lo do ove situacije?
Pretpostavljam da ako uspete da osvojite toliku sumu, kazino ?e izvr?iti neku istragu i verovatno ne?ete dobiti platu do tada. Ali pretpostavljam i da bi vam javili da se ovako ne?to de?ava.
U svakom slu?aju, po?to ste ulo?ili ?albu , na? tim ?e poku?ati da vam pomogne ako kazino ne komunicira ili ne dobijete relevantne informacije.
Nadam se da ?e ovo uskoro biti re?eno.
Hey, I'd probably stick to the fact that you've received money in the past, which is a good sign. Did you play here with any bonus or not? Did the casino tell you that they wouldn't pay you or why did this situation arise?
I imagine that if you manage to win such a sum, the casino will make some kind of investigation and you probably won't get paid until then. But I would also assume that they would let you know that something like this is going on.
Anyway, since you have filed a complaint, our team will try to help you if the casino does not communicate or you do not receive any relevant information.
I hope this will be resolved soon.
zdravo, podigao sam 1000 evra sa kazinoina i tra?ili su od mene verifikaciju. poslao sam im sve ?to su me pitali, ali jo? uvek ?ekam, da li mislite da ?u dobiti svoj novac??
hello i have made a 1000euro withdrawal from casinoin and they have asked me for verifycation. i have send them all they asked me but i am still waiting, do you thing i am gonna get my money ??
Zdravo. Ako niste prekr?ili nijedno pravilo i tako?e ste pro?li verifikaciju, rekao bih da postoji velika ?ansa da ?ete biti pla?eni.
?ini se da ste prili?no zabrinuti. Mo?ete li me obavestiti kada ste predali dokumente? Ponekad mo?e potrajati mnogo vremena jer je KIC jedna od najva?nijih procedura pre samog povla?enja. Poku?ajte da budete strpljivi. Ni?ta ?to ste do sada rekli ne sugeri?e da treba da predvidite probleme, ili ja ne?to propu?tam?
Hi. If you have not breached any rules and also you pass the verification, I'd say there is a strong chance you will be paid.
It appears that you are quite concerned. Could you please let me know when you submitted the documents? Sometimes it can take a lot of time because the KYC is one of the most important procedures before the withdrawals themselves. Try to be patient. Nothing you have said so far suggests that you should anticipate issues, or am I missing something?
Ovaj kazino mi ne dozvoljava da podignem svoj dobitak. Iz dana u dan mi govore tehni?ki problemi koji bi trebalo da budu re?eni do kraja dana ili slede?eg dana. Ju?e mi je re?eno da poku?am ponovo danas popodne i ako ne uspe, obe?ali su da ?e mi dati re?enje. ?to nisu uradili, samo nastavljaju da odgovaraju na isti odgovor kao bot u korisni?koj slu?bi da sa?ekaju i poku?aju ponovo kasnije.
Povla?enja se automatski otkazuju sve vreme, tako da me izlu?uje ?to ostajem na njihovoj veb lokaciji ceo dan i poku?avam da kliknem na povla?enje u slu?aju da kona?no po?ne da radi. Ne odgovaraju nikakvim uverljivim informacijama o problemu, samo se ose?am kao da sam se zajebao ovde.
Tamo me ?eka povla?enje 600 evra.
This casino doesnt let me withdraw my winnings. Day after day they tell me there technical issues which are supposed to be fixed till the end of the day or the next day. Yesterday I was told to try again today afternoon and if not working, they promised to provide me a solution. Which they didnt do, they just keep answering the same bot-like answer in customer service to wait and try again later.
The withdrawals keep getting cancelled automatically all the time so it drives me crazy to stay on their site all day and try to click withdraw in case it starts finally working. They dont respond with any reassuring info about the problem, just feels like im getting screwed over here.
I have 600 euros waiting for withdrawal there.
Mora da vam je zaista frustriraju?e ?to vam se iznova ponavlja isto, pa je sasvim razumljivo da o tome pi?ete ovde i u svojoj ?albi .
Ali kao ?to vidim u temi za ?albe, napisali ste da ste uspeli da podignete skoro ceo iznos osim poslednjih 50 evra, tako da je to dobro.
Kakva je sada situacija, molim vas?
It must really be frustrating for you to be told the same thing all over again, so it is completely understandable you write about it here and in your complaint as well.
But as I can see in the complaint thread, you wrote that you were able to withdraw almost the whole amount except the last 50 euros, so that is good.
How is the situation now, please?
Jo? uvek ne mogu da podignem poslednjih 50 evra. Tu je ve? nedelju dana i oni ga samo otkazuju
Still cant withdraw the last 50 euros. Its been there for a week and they just keep cancelling it
A da li znate razlog za?to je trajno otkazan ili vam kazino ni?ta nije rekao? Drago mi je da ste uspeli da izvu?ete ve?inu, pa se nadamo da ?ete na kraju i taj iznos povu?i, iako vidim da postaje prili?no zamorno.??
And do you know the reason why it's canceled permanently or the casino didn't tell you anything? I'm glad you managed to get most of it out, so hopefully you'll eventually withdraw that amount as well, although I can see it's getting pretty tiresome.??
Da ne, ne daju nikakav razlog. Samo recite da ?specijalisti rade na tome". Ali da, nema veze, odustao sam i igrao ostalo. Ne?u vi?e igrati tamo i nadamo se da niko drugi ne?e slu?ajno zavr?iti tamo.
Yea no they dont give any reason. Just say that "specialist are working on it". But yea dont matter I gave up and played the rest. Not gonna play there ever again and hopefully nobody else dont accidentally end up there also.
Ostali verovatno radije ne bi bili uklju?eni u ovakvu situaciju! Uradili ste fantasti?an posao u tom pogledu.
Dr?im pal?eve da se poslednji korak brzo obradi!
The others would probably rather not be involved in this kind of situation! You did a fantastic job in that regard.
I am crossing my fingers that the last step is processed quickly!
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Konformacioni e-mail je poslat ponovo.
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