Hello,

I guess that the pretty same question goes to you. I'm eager to know whether players from some other countries face the same issue as you do at the moment. ??

Anyway, you've submited the complaint, sadly complaint can't save you from the waiting but it's good to know that someone is whatching over it, I'd say.

We count on you!! Honestly you are our last hope! ??

We are not going to take the money.the point is someone fuck them they don't understand anything don't fuck them home you bastards cheaters.

I read your complaint update and I think that now it's pretty clear that there are some troubles with cards, hence you'll need to opt for a different payment option when the money is returned to your casino account.

Even the payment provider can experience some difficulties, it happens.

I can't see another issue. ??

Mind your language, please.

Also, allow me to inform you that the casino openly explained the issue and suggested a solution.

Quoting from the complaint:

"Unfortunately, our card payment provider is experiencing a technical outage due to which the card transactions were not processed correctly and have actually failed status. According to the latest information received, the funds that were not credited to players’ bank accounts will be returned to the accounts in our system within 7 business days. Once the funds are received back, you will be able to request a new payout using an alternative method after that.

Please reach out to the customer support, so they could provide you with the alternative payout options and credit a bonus as an apology for the inconvenience caused."

I think that it's kind of good news. No cheating so far, I'd say.

However, I was refunded the money to my game account today.

I withdrew the amount via SEPA bank deposit. I immediately asked them if they saw the request (because it gave me an Unknown Error) and immediately the amount I had requested had turned into a withdrawal request.

Sure enough, they asked for a bank statement again to confirm that the account belongs to me... goddammit... it's currently in the process of being processed.

Of course, they have talked about the Bonus.. but I don't care, let me get my money..

I understand that this is not a very smooth process, however, the casino seems to care, and I think that it will be resolved.

They wrote that the bonus is compensation for those troubles, that's quite usual.

Hope you get your winnings soon. ??

Did you have any update on the withdrawal?

I have agreed that the deposit will be made within 3 working days.

From Tuesday, of course, I'm waiting..

"Hello! Yes, we see that your request has been approved and you have already requested a withdrawal. Please, note that such transfers take up to 3 business days so please do not cancel the transaction while it is being processed"

I wish man because I'm desperate too. Logically we should be paid since the verification has been done and the sepa request is in progress, if you have any news, write so we can learn too.

Good evening friend, did you have any news about the withdrawal, what's going on? I'm still waiting. let us know.

Good evening friend, what happened, did you get the money?

Today is supposed to be the 3rd day which is the limit they mentioned for SEPA to do it.

I sent them another email to see if they can tell me what's going on.

As soon as I have news I will let you know

They answered the following and their answers

Another 3 working days? what we are living is truly macabre. I am asking the guru to intervene in our matter and to fix our problem, we have been waiting for so many days and still nothing.

I really wish I could go to their offices and get them, even in double-editions, as long as I can get them..

Of course they should be in tomorrow, where did we mess up!!!! the previous withdrawals you had made in how many days did you receive the money?

Hello,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you ?? and I hope you get your winnings soon!

Hi friend please do something we are waiting for so many days and we have not been paid, I have been struggling since August 18th, after 3 days they asked me to verify, I sent them all the necessary documents, the identification was successfully verified, from then on because they had a problem with the payments as they informed us we waited another 3 days, after they informed us that sepa was opened and their payment problem was fixed, we are waiting until today 3 working days have passed and still nothing, honestly all this is psychological and very stressful, I ask you to please help and resolve our issue. Thank you very much, but I am very unhappy with everything that is happening. Days go by and we don't see any money!!!!!!

I think around 3-4 days max