I didn’t ask to reopen it this is what is so upsetting I have never once asked to reopen any to close my account due to my gambling issues

I have never asked about reopening my account this is the rally upsetting part only to request closure of my account due to my gambling problem

Then I must have got lost in what you wrote because it seemed to me that you managed to close it and now you want them to open it again because you want to contact them. 

I firmly believe that if you still need help, we will be able to provide it.

I do need help it’s going round in circles

Clearly, Petronela is doing her best to assist. We'll have to wait for the case to develop and hopefully we'll know more and this situation will be behind you.