And now it is your turn; Kristina needs all the relevant communication you can provide.

Send what you have, please.

I already sent it. Thank u radka

Much appreciated. Thank you too! ??

Kristina isnt replying, 3 days have passed

Well, again, you need to keep the timer in mind. We're waiting for the casino to respond:

Kindly use this link to keep in touch with your complaint.

I hope you have a better picture of how it works now. ??

How can it be possible that a casino blocks your account and tells you that you cannot withdraw the money you have won, nor return the deposit you made due to an alleged abuse of the bonus programs and when you ask for proof of this they cannot give it to you, They only tell you that it is a regulation and it violates that despite having done my KYC certification, they say that another account logs in from my same IP and when I tell them please which account they are referring to they say that they can't give it to me either and that it violates the politics.

It is a scam casino because when I deposited and played they did not discover anything, when I did my KYC certification neither, they only discovered their false fraud when I wanted to withdraw the winnings.

CASINO GURU should not have a #GGBET on their casino page since, from what I see, there are several people with the same problem.

In case you live with someone else, make sure no one else got an account there, also let's be logical: who (remotely mentally sane) would create two account from the same address to abuse bonuses, when they already handed all personal data and made deposits into the account? No sane person would do such a thing, I doubt there is anyone that foolish (you would be handing them free money). They will not share any sort of "evidence" with you, if they react to the complaint you already opened, they will need to share evidence with guru and guru will determine if there was a bonus abuse or T&C breach.

Also, the rating is 4.2, that's really low and it's really telling. I doubt there will be someone excited about playing on a site that has an unsolved complaint about 40k bucks that had no real reasoning behind the closure (that player was also accused of multi-accounting), so yes, it's important to have casinos like this reviewed here because it warns potential users

Hi, it's certainly not nice if the casino blocks your account and just tells you the general reason. But I understand in such cases because it is sensitive information and casinos have a process. 

As for your problem. Is there anyone who has an account in this casino and uses the same IP address as you ? As for the bonus abuse, what bonus did you use in the casino ? 

Anyway, I see that you have filed a complaint, which is a good step if you feel that there was no misconduct on your part. Our team will try to help and investigate the case. 

Regarding the fact that we shouldn't have this casino on the site, this is exactly the kind of situation we have it for, so that players can see what they've encountered and share their experiences with each other. 

I hope that we will be able to solve this problem and our team will get to the relevant answers. Fingers crossed. ?? 

thanks for answering,

1. Thanks to Casino Guru I got the bonus without a deposit, then I completed the rollover and I wanted to withdraw and they asked me for KYC verification, deposit and play 2 times the amount, until then everything was fine, when I deposited and met the requirement they decided to withdraw, that's where they blocked my account.

Regarding your question, Yes, he informed me about the promotion, my partner played 1 year ago and won, so I was encouraged to register, but that shouldn't matter because each one is verified with KYC.

In this case it is good that you have filed a complaint and I think our team will try to help you. However, it will be important that you update your complaint and reply to Nick, because if you don't the complaint will be closed. You can do so here and reply. 

As far as verification is concerned, probably because of exactly what you described with your partner, I think the account has been closed. However, if you both have verified accounts, I think it could be resolved. 

So I recommend updating the complaint and we'll see where the case goes from there. 

It’s a good casino, they give a good bonus when you register, I’ve been playing for 4 years and have no problems.

I'm glad you have a good experience. However, as I saw you are one of the few and most players complain about long withdrawals. Have you managed to win something here and withdraw ? 

Hello, yes I am still pending the case and im still banned from the casino.

So I see that nothing has moved yet. Anyway, I looked at your complaint and I'm glad you responded, but Nick needs answers to his questions so that your complaint isn't eventually closed. So please would it be possible to answer his questions ? 

I think that's the least you can do so we can try to help.

Thanks for responding, does this casino always do the same thing or is this the first time?

Well, allow me to say that you must answer Nick right away. Have you seen the complaint timer recently?

Because it's your turn now, and without your cooperation, the complaint will be in vain.

Kindly, click or tap this link as soon as you can ??

GGBET CASINO. I RECEIVED INFORMATION THAT I BREACHED THE BONUS RULES IN THE CASINO AND THE ACCOUNT WAS BLOCKED. IS IT POSSIBLE, FOR EXAMPLE, TO PLAY IN THE CASINO ON 1 DEVICE, 1 IP ADDRESS AND AND ON 2 OPEN BROWSER WINDOWS? I HAD A LARGE BONUS BALANCE, I WANTED TO SAVE TIME AND I DECIDED TO OPEN THIS ONE IT'S THE CASINO LINK IN A NEW CARD. THEN I LAUNCHED TWO DIFFERENT GAMES. I PLAYED WITH BONUS FUNDS. I COULDN'T TURNOVER THE BONUS, ON THE NEXT DEPOSITS I GOT WINS. IT WAS FOUND THAT I'D VIOLATED THE BONUS RULES. AFTER ASKING A QUESTION ON LIVE CHAT, THE MAN WROTE; HE CAN'T GIVE ME SUCH INFORMATION. CAN I PLAY LIKE THIS? CAN I NOT? PLEASE HELP AND I THINK I WILL GET THE ANSWER TO MY QUESTION HERE?

Hi, have you tried to see if something like this is written in the TaC or is it a violation of the casino rules ? Did you play the games that were allowed with the bonus ? 

However, I understand from what you wrote that you didn't win anything from the bonus and you won after another deposit ? 

When you played with your deposited money, you opened the games in two tabs too, or not ? 

HELLO. IN THE REGULATIONS THERE IS ONLY A GENERAL RULE FOR BREAKING THE BONUS RULES. AFTER THE DEPOSIT, I ONLY PLAYED ONE GAME. BECAUSE I DID NOT HAVE SUCH A LARGE BALANCE ANYMORE TO SPEE UP THE GAME TIME, IN THE GAME FOR BONUS FUNDS I ONLY PLAYED GAMES ALLOWED, REST THERE ARE GAMES THAT CAN'T BE PLAYED, IT IS BLOCKED. I DID NOT LEAVE ANY ARRANGEMENTS WHICH COULD LEAD TO AN EXCHANGE INTO NORMAL FUNDS DURING SUBSEQUENT DEPOSITS. EVEN WHEN PLAYING WITH 2 BROWSER WINDOWS, WHEN BONUSES WERE ENABLED DURING SPURING, THEY LEFT THEM UNTIL THE END. PLAYED.SO THERE IS NO POSSIBILITY TO APPLY THE STRATEGY,

THIS IS A RULE BREACH POINT PROVIDED BY THE CASINO