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And now it is your turn; Kristina needs all the relevant communication you can provide.
Send what you have, please.
GGBet Casino – generell diskussion (sida 11)
Social Media & Community Specialist
Social Media & Community Specialist
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Much appreciated. Thank you too! ??
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Kristina isnt replying, 3 days have passed
Social Media & Community Specialist
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Well, again, you need to keep the timer in mind. We're waiting for the casino to respond:
Kindly use this link to keep in touch with your complaint.
I hope you have a better picture of how it works now. ??
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How can it be possible that a casino blocks your account and tells you that you cannot withdraw the money you have won, nor return the deposit you made due to an alleged abuse of the bonus programs and when you ask for proof of this they cannot give it to you, They only tell you that it is a regulation and it violates that despite having done my KYC certification, they say that another account logs in from my same IP and when I tell them please which account they are referring to they say that they can't give it to me either and that it violates the politics.
It is a scam casino because when I deposited and played they did not discover anything, when I did my KYC certification neither, they only discovered their false fraud when I wanted to withdraw the winnings.
CASINO GURU should not have a #GGBET on their casino page since, from what I see, there are several people with the same problem.
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In case you live with someone else, make sure no one else got an account there, also let's be logical: who (remotely mentally sane) would create two account from the same address to abuse bonuses, when they already handed all personal data and made deposits into the account? No sane person would do such a thing, I doubt there is anyone that foolish (you would be handing them free money). They will not share any sort of "evidence" with you, if they react to the complaint you already opened, they will need to share evidence with guru and guru will determine if there was a bonus abuse or T&C breach.
Also, the rating is 4.2, that's really low and it's really telling. I doubt there will be someone excited about playing on a site that has an unsolved complaint about 40k bucks that had no real reasoning behind the closure (that player was also accused of multi-accounting), so yes, it's important to have casinos like this reviewed here because it warns potential users
Forum and Reviews Administrator
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How can it be possible that a casino blocks your account and tells you that you cannot withdraw the money you have won, nor return the deposit you made due to an alleged abuse of the bonus programs and when you ask for proof of this they cannot give it to you, They only tell you that it is a regulation and it violates that despite having done my KYC certification, they say that another account logs in from my same IP and when I tell them please which account they are referring to they say that they can't give it to me either and that it violates the politics.
It is a scam casino because when I deposited and played they did not discover anything, when I did my KYC certification neither, they only discovered their false fraud when I wanted to withdraw the winnings.
CASINO GURU should not have a #GGBET on their casino page since, from what I see, there are several people with the same problem.
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Hi, it's certainly not nice if the casino blocks your account and just tells you the general reason. But I understand in such cases because it is sensitive information and casinos have a process.
As for your problem. Is there anyone who has an account in this casino and uses the same IP address as you ? As for the bonus abuse, what bonus did you use in the casino ?
Anyway, I see that you have filed a complaint, which is a good step if you feel that there was no misconduct on your part. Our team will try to help and investigate the case.
Regarding the fact that we shouldn't have this casino on the site, this is exactly the kind of situation we have it for, so that players can see what they've encountered and share their experiences with each other.
I hope that we will be able to solve this problem and our team will get to the relevant answers. Fingers crossed. ??
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thanks for answering,
1. Thanks to Casino Guru I got the bonus without a deposit, then I completed the rollover and I wanted to withdraw and they asked me for KYC verification, deposit and play 2 times the amount, until then everything was fine, when I deposited and met the requirement they decided to withdraw, that's where they blocked my account.
Regarding your question, Yes, he informed me about the promotion, my partner played 1 year ago and won, so I was encouraged to register, but that shouldn't matter because each one is verified with KYC.
Forum and Reviews Administrator
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In this case it is good that you have filed a complaint and I think our team will try to help you. However, it will be important that you update your complaint and reply to Nick, because if you don't the complaint will be closed. You can do so here and reply.
As far as verification is concerned, probably because of exactly what you described with your partner, I think the account has been closed. However, if you both have verified accounts, I think it could be resolved.
So I recommend updating the complaint and we'll see where the case goes from there.
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Det ?r ett bra casino, de ger en bra bonus n?r du registrerar dig, jag har spelat i 4 ?r och har inga problem.
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Forum and Reviews Administrator
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I'm glad you have a good experience. However, as I saw you are one of the few and most players complain about long withdrawals. Have you managed to win something here and withdraw ?
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Hello, yes I am still pending the case and im still banned from the casino.
?ndrad
Forum and Reviews Administrator
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So I see that nothing has moved yet. Anyway, I looked at your complaint and I'm glad you responded, but Nick needs answers to his questions so that your complaint isn't eventually closed. So please would it be possible to answer his questions ?
I think that's the least you can do so we can try to help.
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Thanks for responding, does this casino always do the same thing or is this the first time?
Social Media & Community Specialist
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Well, allow me to say that you must answer Nick right away. Have you seen the complaint timer recently?
Because it's your turn now, and without your cooperation, the complaint will be in vain.
Kindly, click or tap this link as soon as you can ??
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GGBET CASINO. JAG F?R INFORMATION OM ATT JAG BROTTAT BONUSREGLERNA P? KASINO OCH KONTOT BLOKERADES. ?R DET M?JLIGT, TILL EXEMPEL, ATT SPELA I KASINO P? 1 ENHET, 1 IP-ADRESS OCH OCH P? 2 ?PPNA WEBS?RSF?NSTER? JAG HADE ETT STORT BONUS-SALDO, JAG VILLE SPARA TID OCH JAG BEST?MDE ATT ?PPNA DEN H?R DET ?R CASINO-L?NKEN P? ETT NYTT KORT. D? LANSERADE JAG TV? OLIKA SPEL. JAG SPELADE MED BONUSMEDEL. JAG KUNDE INTE OM?TTA BONUSEN, P? N?STA INS?TTNINGAR F?R JAG VINSTER. DET HITTAS ATT JAG BROTTAT BONUSREGLERNA. EFTER ATT HA EN FR?GA P? LIVECHATT SKREV MANEN; HAN KAN INTE GER MIG S?DAN INFORMATION. KAN JAG SPELA S? H?R? KAN JAG INTE? SN?LLA HJ?LP OCH JAG TROR ATT JAG KOMMER ATT F? SVARET P? MIN FR?GA H?R?
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Forum and Reviews Administrator
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Hi, have you tried to see if something like this is written in the TaC or is it a violation of the casino rules ? Did you play the games that were allowed with the bonus ?
However, I understand from what you wrote that you didn't win anything from the bonus and you won after another deposit ?
When you played with your deposited money, you opened the games in two tabs too, or not ?
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HALL?. I REGLERINGEN FINNS ENDAST EN ALLM?N REGEL F?R ATT BRYTA BONUSREGLERNA. EFTER INS?TTNINGEN SPELADE JAG BARA ETT SPEL. F?R ATT JAG INTE HAVDE S? STORT SALDO L?NGRE F?R ATT SPERA SPELTIDEN, I SPELET F?R BONUSMEDEL SPELADE JAG BARA SPEL TILL?TNADE, RESTEN FINNS DET SPEL SOM INTE KAN SPELAS, DET BLOCKERAS. JAG L?MNADE INTE N?GRA ARRANGEMENT SOM KUNNE LEDA TILL ETT BYTE TILL NORMALA MEDEL UNDER EFTERF?LJANDE INS?TTNINGAR. ?VEN N?R DU SPELADE MED 2 WEBS?RSF?NSTER, N?R BONUSAR AKTIVERADES UNDER SPURING, L?MNADE DE DEM TILL SLUTET. SPELADE.S? DET FINNS INGEN M?JLIGHET ATT TILL?MPA STRATEGIN,
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DETTA ?R EN REGELBROTTSPUNKT SOM TILLHANDAH?LLS AV CASINO
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