Unfortunately, in this case, our team did everything possible to contact the casino, but if they are not willing to communicate, our hands are tied.

If a casino doesn't operate under any license, there is nothing much you can do. The best is to avoid such sites, for sure.

I really do think there must be some law enforcement or something around the provider of the games or money systems..... Its disappointing that those in know only answer is avoid. While I do respect all the work that you do.

When it comes to law enforcement, it is completely out of our hands. Even though we would always like to help, unfortunately, we are not able to do anything further.

Unfortunately, I also made a deposit in this casino. Luckily, only 20 euros. Unfortunately, I couldn't read the reviews here because I'm from Germany and the casino guru website is blocked for Germans. My deposit was only credited after 3 days, which really got me thinking. Then I actually won and paid out 450 euros. I also got an email saying that processing would take 7-21 days. I've never experienced that in any casino before. I went into the live chat, but I was treated like dirt and they just closed the chat. Of course, every email I send is ignored. When I read all this here, it's clear to me that this casino will never pay me out. But I won't put up with it.

Hello Gretche,

It is so sad isnt it and for me it is quite a stupid business model in the long term, as they would have won more on long term bettors. Do you have any ideas how to push this? As I think it is also sad that all 3rd parties are involved and do nothing about it. Banks, cards, operators, game software providers and law agenices. This is not only unethical, but is also causing stress sometimes to death to people's lives. In addition, I am sure the money is being used for illegal activities. Do you have any ideas the parent company? As I think we need to follow the money here.

Please know that we can display only casinos with GGL in Germany, but if you wish to read reviews of other casinos, feel free to use a VPN to do so.

If you see that your withdrawal is taking more than 14 full days, which we give casinos to proceed with the payment, don't hesitate to submit a complaint, and our team will intervene.

I hope it won't be necessary, of course, and you will receive your payment as soon as possible.

We'll wait for any updates from you.

It is a fact that this casino is a complete scam casino. No casino takes so long to check a payout. Nobody gets paid out and Casino Guru can't help either, so why file a complaint? On December 19th I requested a payout of 450 euros. I don't know how many emails I've already written, but you only get the standard response when one comes. It's really disgraceful that a casino wants to enrich itself in this way because they can't be successful any other way. I hope they get their just punishment soon. In my opinion they belong behind bars for life.

I am waiting 18 months to get paid...So get to the line

Ps nobody will go to the gail....we are idiots and succers. We have to accept it

The issue is that they are enabled. As banks dont care and make it hard for claims. Companies that provide the games i.e. casino games, they are happy to sell their services to these companies. I had a withdrawl cancelled due to security, yet they didnt tell me and I have had money withdrawn to this account before ( I think I am lucky I have had a few withdrawals) Their response was to withdraw again.....

No one cares. Its terrible it really is, the card companies and the banks should be more protective and ensure money atleast the deposits are given back as they have the power to do so. If they cant make money then they will shut down or they will pay people.

In addition, becareful as I think they use bank accounts detiails for fraud. I noticed that they now have a card withdrawl option that requests your security number aswelll... In addition, my bank account was scammed and I do not really use it apart from withdrawls....

I surely get your point, and unfortunately, when you look at the safety index of this casino, it says it all.

I'm really sorry that you got to experience this. Please try to avoid such casinos in the future, and I wish you better luck for sure.

Has anyone ever received their money? I requested a withdrawal of €450 on December 19, 2024. On March 19, 2025, the casino canceled this withdrawal. I've requested the withdrawal again, and I think this happens every three months now. I don't know how many emails I've sent and how many live chat sessions I've used. I always get the same response. It takes longer because of the high volume of inquiries. Which authority is responsible for this?

Gold Lion Casino. bet does not give me a withdrawal made on March 2 of €200 does anyone know how to get my money?

This one is a hard nut, to tell you the truth. They never reply to our complaint team whenever we try to contact them, as Kristina wrote in your complaint as well.

I'm sorry that you have to go through this experience.

So, have you ever received any withdrawals from there before?

No I have never received any payment

And you will never get anything

Exactly, no one here has been paid out and no one will ever get their money. I requested a withdrawal for the first time on December 19th, but it was canceled by the casino on March 19th. So I requested another withdrawal, and I'm betting with you that it will be canceled again on June 19th. I'm waiting for €450, which I'll never get. Unfortunately, no one here can tell me which authority I should contact; this question has never been answered. There must be a way to report this casino to the authorities??????

That is very unfortunate, and sorry for saying so, but their safety index says a lot in this case.

If I may, that's the paradox and "advantage" of unlicensed, and therefore unregulated, casinos. They are like any other business website, and unless you find them and can officially send a formal letter to the actual responsible person, CEO— whatever you prefer to call it—such sites are virtually untouchable.

There is no gambling authority focusing on unregulated casinos/businesses. This issue primarily falls under the category of finance frauds or even cybercrime, rather than regulation.

In short, does one have to give up one's money?

Are you inquiring if there is anyone who has not received payment yet?

Sadly, many players. Perhaps this description will provide better details ??

Site shoudl be avoided!