The player from Italy had not received his withdrawal request made 7 weeks prior and was receiving repetitive responses from the casino. The Complaints Team was unable to resolve the issue due to the casino's No Reaction Policy, which had resulted in multiple complaints being closed without response. Consequently, the complaint was closed as unresolved, which could impact the casino's overall rating.
GoldenLion.bet Casino - Player's withdrawal has been delayed.
Black points: 70
Amount: €200
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.4
GoldenLion.bet Casino has a Safety Index of 0.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
They don't give the withdrawal and always reply with the same answers
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 months ago
Dear masciaripietro71,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread.
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
Public
Public
2 months ago
Translation
No I have never received any payments from this casino.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 months ago
Dear masciaripietro71,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
