Thanks for replying. I didn't have a Wagering Requirement. I have over 20000 euros in account and only allowed to withdraw 700 euros and they keep cancelling it after 72 hours looking for more documents. Even though my account is fully verified. I just got verified again and they said I can withdraw 1000 euros so will wait and see in 72 hours if I receive it but I'm not holding my breath

They kept rejecting documents on me it took a lot to get them to verify me and seems the case with everyone. Yeah you might have to do a few withdrawals but just hold firm they will have to pay you. I got them to do a bank transfer and got it straight away once the confirmation email was sent

I did my withdrawal with revolut. Am I better off using a different method but I only deposited with revolut so if I make a withdrawal with a different bank account they might ask for more documents

I won a jackpot of 7,000 euros...Before that they had already verified my account and I had made a withdrawal of 400 euros within 5 days...I was already a bit upset...meanwhile I made a deposit and won a jackpot ...I started making withdrawals a day of 700 euros and nothing...after 4 days they asked me for more documents when the account had already been verified!, the height! Meanwhile, more selfies and so on... my 3-day withdrawals of 700 euros each had gone back into the gaming account. I thought I wouldn't be able to withdraw any more because of the stupidity of being asked for more documents etc. and also because of what I had already read here, I ended up losing almost everything for 2 weeks without doing anything now I only have a withdrawal of 700 euros to withdraw because now they tell me that the account is verified because I no longer have the 7,000 euros there but only 700 euros. It's been 72 hours and no money.

Never again.

Hey, I'm very sorry about your situation. 

But maybe just a question, why didn't you come here before you lost the money? Verification is something that the casino can ask for even if you are already verified and do additional verification. During this time I always advise players to leave the money and not to play any further because the exact situation you have can happen and they will lose everything in the end. 

As for your instant withdrawal, please wait and if nothing changes, then definitely get in touch and we will try to help. We give casinos 14 days to make a withdrawal. 

Can you hold out, please?

Yes, but I really didn't think they were going to pay me. The additional document was a selfie with my elbow showing! I've never seen this in 50 online casinos I've played at. They didn't even tell me that after this selfie everything would be verified. I've been waiting for 700 eur for more than 4 working days...it's not a trustworthy casino

In fact, I came here to read the comments and saw that people like me had lost 6000,000 euros and so on, so I thought I'd never get them out again. So if you can withdraw 3500 euros a week, that's a big lie, because 700 euros a day and they don't even pay out 1 withdrawal of 700 in a week, how can you withdraw 700 a day? that's a big lie. I made withdrawals of 700 err each day and they put the money back in the game! How could I believe that they were going to pay me? I started spending everything and saved this last withdrawal which they don't seem to want to pay!

That’s exactly what they want anyone who wins money off them to do. They are nothing but thieves cancelling withdrawals after 3 days for no reason just keep requesting the withdrawal and open a dispute against them here as there is nobody they are accountable to regulatory wise. Cura?ao gaming can’t help you because they aren’t licensed with them even they their website says they are. Fraud operation. Keep requesting a bank transfer they will pay if you put enough pressure on them send an email too the complaints email also

That's what they've been doing to me since I won a large sum of money... I'd make the withdrawals and 3 days later they'd put it back into play. I'll see if I can find the complaint email. Thanks for your help.

I've just complained to the casino, this is laughable! I sent a big email describing everything that happened! But the email provided doesn't exist! e mail rejected because it doesn't exist! Unacceptable

e mail marked on the site doesn't exist

I don't understand how this casino is so highly rated. I came here to play because I had a high score!

Okay then, I understand your frustration because I know what it must be like to wait for the money and be happy that you won the jackpot and then be treated like this. Sometimes the only solution is not to keep playing with the money, nobody forces you to do that. If it took too long and you didn't withdraw the money I wouldn't be too surprised but verification is always necessary to pass whatever casino you are in. Maybe it wouldn't have come up if you hadn't won such big money but the thing to take from this is that if you are waiting to cash out, it's not wise to play with your money because that's exactly how it can turn out and it can be exactly what the casino wants you to do. 

So for now, please try to be patient and if nothing happens by the mentioned time, get in touch and we will try to do our best to get your money. 

It was stupid of me to spend it all... but I always thought they wouldn't pay me. In fact, for only 700eur I've been waiting for 4 days...

We learn from our mistakes and I was a fool.

Good morning and thank you

Hello,

Do not be so hard on yourself. ?? I think quite the opposite, because you have learned from this experience, even if it was an unpleasant and costly one. I'd say there's nothing stupid about paying attention to what you believe. Real stupidity, in my opinion, comes with ignoring the outcome.

Thank you too and I wish you only fair experiences!

Thank you for your reply ?? I feel sad but I try to forget about it.

Hey. It will make you stronger, for sure. ??

Good morning everyone, I've just received my 700 euros and I've blocked myself from this horrible casino.

Thank you for your help.

I'd like to say I'm happy for you, but it's just a crumb of what you should have gotten. I've seen you regret your mistake and I think, as others have said, the most important thing is to learn from it. It's okay, it'll be better next time.??

Thank you so much ??