10 days since the first attempt, before that probably 4 days of fighting with Kyc…

I deposited a total of 700 euro with my credit card without taking any bonuses all real cash stakes. I have 400 euro in my balance and they are refusing to let me withdraw it saying even on real money deposits they have to be wagered 10 times which is a complete scam and totally against the fairness of gaming and is illegal. See the gambling commission law: Players are entitled to withdraw money from their deposit balance, including their winnings, at any time. Operators must allow players to withdraw funds from their deposit balance and there must be no term in place that restricts this. They have made up a term to falsely withhold money and ensure it gets lost so customers can't withdraw money back even if they don't want to play the deposit. They can't do this. Any Casino or bookmaker I have used always lets me cash out my money that I have deposited. Bonuses are not worth taking and they have applied bonus wagering requirements to actual money which just creates a huge disadvantage to the player and is illegal to do so. I fully understand how the bonus system works and I avoid it at all costs as nobody is winning 40 times on a free bonus

every live game is rigged using computer graphics pasted on cards

everyone dedicated to this industry is pathetic crud

i feel sympathy how they were born as

Yeah, there has definitely been a change in recent years, I used to win on live blackjack but it doesn't happen anymore. Lose 10 hands in a row all the time, only sports betting is a fair marketplace. I'm done playing just want to get my money back from them and move on

Same with slots, you used to be able to play fairly randomly. Now you can set your own rtp and negotiate winnings with game producers. It's a shame about those times, you also lost a lot but there was some randomness. Now only algorithms.

And what do you think now about this casino? Will you play there again?

Is it stated in their terms that the real deposit needs to be wagered 10x, really?

That is way too much, for sure, and I hope that our complaint team will be able to help you out soon.

yes, it’s in their terms which is a scam. I got my money back after a weekend long battle of complaints. This is the problem with unregulated casinos they make up their own rules which aren’t allowed in Europe. Whole operation is a scam they should be shutdown but seem to be part of a larger network of casinos. Everything on the site is a lie and they claim the 10x wagering on deposits is for "anti-money laundering and best practices" nothing but a scam I would sue them if I could but there’s no legitimate business there to do so

I am glad that you got the money.

It is completely normal that some AML policy has to be applied, but this is way too high, I belevie, to have to wager your deposit 10x. If it was a bonus rule, it would be more understandable, for sure.

Well, now you decided not to play there anymore, so it is probably the best for you.

Just keep in mind, please, to always read the terms before depositing in an online casino. It really helps prevent any future issues.

sports betting is also manipulated

What kind of casino is this? It's disgusting. They only know how to steal. How is it possible that they let you deposit money and when you go to withdraw your prizes they don't let you? How disgusting.

Hello, could you please describe what specifically happened in the casino? Why don't they want to pay your money and how long have you been waiting? Could you describe it a bit more so I know where you stand in the situation?

What happened is the following, I made a deposit to my account to make sports bets, I made a bet and I won it, when it was time to withdraw it they asked me for endless requirements that had never been asked on other platforms, that I take a photo with the address of the house, that I take one with my passport, I did it and after I did it I said no, that it was not possible, where I live I am not the one who rented therefore I do not have a housing contract, electricity or water bills do not arrive in my name and they demand that I have to have that because without that I cannot withdraw, this seems like a giant scam to me, a casino like this should not be, they give a base, because at the time of one making a deposit to the account they do not ask for all this and because if they ask for it at the time of one claiming a prize it is sad

Thanks for the clarification, you only played sport and you got money from that, yes? Unfortunately we don't deal with this area so it would be difficult to help you but I can provide you with some links where they could assist you. 

Here they are:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Anyway, speaking of verification, and I assume you told the casino that you don't have what they want in your name since it's not your house, what did they tell you? Just that they don't care and you have to have it? This is something they should just be able to understand because it's quite common nowadays. Didn't they provide an alternative so you could verify?

The verification with them is hell to complete you would give less financial information to a bank for a mortgage. They are nothing but scammers. They reject documents that are perfectly acceptable with most companies. The website is a sham for their complaints section if you follow the link their license is expired with Cura?ao gaming and they aren’t regulated by them and live chat and email cannot provide details on who they are licensed by

Hi, what specifically did you have to deliver to them? What documents did they require from you? 

Do you have a withdrawal you are waiting for? 

No, closed account ?? no worries

Good to know. Thank you.

You have moved on now. Right? ??

Did anyone receive their winnings yet. I'm waiting on my withdrawal my account is fully verified

They are incredibly slow and dodgey they were withholding a withdrawal on me saying I needed to wager €1800 before I could withdraw which is an absolute scam. Biggest fraud of a casino I’ve ever come across I had weekend long battle with them to payout my account balance so in the end they did but banned my account after that. They are crooks they aren’t licensed by cura?ao gaming so they don’t have to accountable to any regulator because they operate without a a license and can’t provide the information as to who they are licensed with for dispute purposes. I basically sent them UK law that players have the right to withdraw their balance at any time and no terms can be applied to prevent this. They say that 10x wagering requirements are for anti money laundering and best practices which is just a load of rubbish so a player can never withdraw deposits or a balance. They break gaming law every day with their dodgey terms and conditions. Proper scum organisation.