Hello, quick update

I contacted support again tonight to ask for an update on my withdrawal. I kindly told them not to repeat the 14-day message, and now they suddenly changed it to "up to 30 days".

I also asked why it takes so long to verify just a few hours of Amusnet gameplay (which usually takes 1–2 days), and they simply closed the chat with a "Reconnecting" message.

This seems to be a pattern now with other players too.

Still no progress or real answer… This is sad, because there are casinos that apply this exact method intentionally to delay or avoid withdrawals…

Something is wrong with this casino. It will be the same for me. I haven't been able to withdraw money for 3 months. KYC keeps checking the documents, then asks you again and checks again, and again....

My withdrawal has been blocked for over 4 months, the Casino's rating should be 0.00

Mine crashed the withdrawal screen and they're checking my bets with the provider until today kkkkkk.

I'm going to take the opportunity to evaluate this casino, which is already fooling a lot of people.

Hi there.

I'm sorry to say that, but it is quite a pattern. Many other players have been reporting the same and my colleagues are convinced it is just a way to delay payouts. I have never seen something that obvious. ??

Please update. Katarina also needs to be informed.

Basically, under quite similar circumstances, the casino representative was asked to directly cooperate in the other complaints.

"Dear Casino Representative,

Could you please explain the user's situation in more detail?

What needs to be done on his side to withdraw his balance or expedite the process? Based on the number of open cases with Immerion Casino and the nature of the complaints, we would like to see clear instructions on how to proceed and/or an official statement or evidence of an ongoing review on the provider's side, as the user was informed via live chat."

I'm sory you have to undergone that too. ??

Well, I have no wish to torture you, but your situation also meets the pattern I just demonstrated in the other post. ??

My colleagues have been trying to express the severity of the situation to the casino management; as far as I can say, we are expecting a response that will determine the next steps.

Hi Rakita,

Thank you so much for the reply and support, I really appreciate it.

Yes, it’s becoming more and more obvious that this is a tactic used to delay payouts, and I’m glad your team is aware of what’s happening.

As for the complaint I opened, which is being handled by Katarina, I’m already waiting for her response there.

But I assume she’s also waiting for the 14-day period to pass before she can step in.

To be honest, I’m a bit worried that if the casino doesn’t respond and Casino Guru removes them, it might actually reduce the pressure, because Immerion might simply stop caring about visibility and choose not to pay at all.

Hi there!

Being aware of the situation is one thing, but pushing the casino or the group into action is a completely different task. That part has always been the main problem. You are correct; even though we are aware of the pattern, we still apply the initiator for 14 full days. What is about to change, however, is the outcome in situations when the casino fails to meet the deadline.

One option was to automatically close such cases as unresolved, but the final decision now depends on the casino and its actions. We all hope for immediate improvement of the withdrawal process.

That's my concern too. You see, we have been under pressure to punish the casino for their strategy; however, we have been very hesitant because it may eventually be the end of every even fragile communication with the management the only result we saw was unresolved complaints.

When we close all of the cases that are clearly associated with this delay tactic, the Safety Index will be ruined, potentially discouraging the casino from addressing any other complaints, let alone paying out in cases where they have already been punished.

Well, we shall see.

Hi,

Just wanted to let you know that the Immerion1.com website is currently down.

I tried to access it today and got a 502 Bad Gateway error.

Cloudflare and my browser are working fine, so it seems the issue is on the casino’s side (server not responding).

I’m not sure if it’s maintenance or something more serious, but given the situation and ongoing complaints, I thought it was worth sharing here.

I’ve attached a screenshot below

SCAM