Payout update:

This morning, a payout of €1,000 arrived in my bank account – after a total of 23 days of waiting.

My account's withdrawal history now shows that a withdrawal of €1,000 has been marked as "paid."

In addition, another payout of €1,000 is still listed with the status "being processed".

Thank you for this important update. Despite what we may think, the casino pays as I said. However, the user experience is terrible. ??

For me, that's the most impressive part, so it makes little sense that others, despite the rules, had to be verified very thoroughly. Thank you for providing this crucial information!

I have removed this post, who knows what will happen next ??

Please do not do that ??. If the casino changes its strategy or alters the rules, we can better understand the previous circumstances because of your input.

For instance, I recall a few players complaining that the rules omitted the KYC entirely. Yet almost every complaint at some point is prolonged due to verification. No wonder players are so pis**d off.

Hey, all.

They canceled my withdrawal after almost 24 hours and put the money back into my account, but now I’m unable to make another withdrawal, they have effectively blocked withdrawals. Almost 48 hours since my original withdrawal request and I still haven’t received the money. Support told me the usual: that the withdrawal is under verification and it can take 14 days or even longer. Should I already send my documents for verification to avoid further delays? They haven’t asked me for any documentation so far. I really hope I won’t end up like many people here, waiting weeks or even months without getting paid. It’s €1,600 won from a €100 deposit, not a fortune, but still important to me. It’s the first time I’ve had such an issue with a casino, and I’ve played at many.

You got caught in this scam casino. Why doesn't anyone do anything to block this casino...

Please close my case

Dear Casino Guru Team,

I would like to request that you close my case. The two outstanding withdrawals were canceled by the casino. After contacting support again, I received another message stating that the withdrawal would have to undergo a "fairness review." Furthermore, my withdrawal account was blocked.

I lost a total of €2,000 as a result and have now closed my gaming account permanently. After almost a month of constant repetition and a lack of resolution, I lack the strength and patience to continue dealing with this behavior. In my opinion, this is deliberate and extremely unfair.

Nevertheless, I would like to thank you very much for your support and commitment in my case.

Hello, sorry it ended like this. Peter will update the complaint properly; sadly, we can't assist you in closing the complaint on the forum.

Hello, I hope the complaint team will help you. Meanwhile, feel free to ask chatGPt about whether it is possible to close a casino. I guess you will be surprised.

Of course, I understand that your feelings arise from frustration, and I empathize with you. Try to hold on, please.

Did they put the whole amount back into your account, but the withdrawal is still pending?

Have they explained why, though, or just said that they need to check it?

There is no need to send any documents if you weren't asked to do so, for sure. Perhaps they need to look at your gameplay, you know.

Just make sure you don't touch the winnings, please, and let us know about any updates.

They put all the money back, canceled the withdrawals, and "temporarily" blocked any further withdrawals.

They gave me the classic response they seem to give everyone: that they’ve sent the games for verification to the provider and will get back to me within 14 days, or possibly longer, of course.

I looked into it, and these provider checks usually take just a day or two. Plus, I only played games from one provider, Amusnet, so it really shouldn’t take this long.

I do ask them from time to time if there are any updates, but they always reply with the same message: "We’ve sent it to the provider, it can take up to 14 days or occasionally longer."

I’ll wait and keep you updated.

Thank you for that.

Sometimes it really depends on the game provider, though, so I hope it won't be long for you. ??

It would be better to give some punishment

Hello,

let me update you on the most recent group call we had to reflect on the ongoing situation.

First of all, the casino is going to lose its Fair Badge today (or at least that's the plan). Safety Index will be lowered manually and the casino management receives a final ultimatum. If I get that correctly, we demand every open case delayed by the casino to be resolved in the next 7 days; if that fails, all those cases will be closed as "Against Fair Gambling."

Not sure that will improve chances for resolving other complaints much.

Same for YBets since it is the same management.

Hey, I’m one of the players affected. Do I also need to open an official complaint to be included in the Monday deadline list?

Hello, I would start with submitting the complaint in any case. The rest, however, depends on each case details. Yet the outcome may be related, which depends on the casino's response and approach.

I just updated the post, though. It is not Monday—it changed to a 7-day period, and players will see the concrete note in their complaints.

Thank you for the clarification!

I have just submitted my complaint regarding Immerion Casino.

Appreciate your help and support.

Glad to help and thank you for submitting the complaint. I imagine it must be stressful and annoying; let's hope this final push we aim to perform will improve the situation.