Well, I think from the provider who issued you the card, I would probably go for it and if you don't know, I would ask the casino if it's enough or not. 

Then it would be best, as already suggested, to file a complaint if nothing happens. Please be sure to do so.

Because it is one and the same casino Ybets and Inmerion- (former name). Immerion casino has nothing to do with this.

So how did you do it and what did they do for you? What was the procedure? What did they want from you in return, I suppose that such services are paid for. Could you say more about that? 

These kind of offers are often a scam and that is why I would like to ask.

Hi Jaro,

Immerion and Ybets are definitely connected. You did not look at the proof I posted from TrustPilot. YBets’ support was answering a complaint about Immerion. Also multiple references are made to YBets when Immerion customers are complaining but they do nothing to deny the connection.

Update after exactly 2 months I was paid 2814 dollers Canadian by immersion casino yesterday

Paid outthank u jaro and Stephan once again. This is twice they have helped me collect my winnings.

I saw the screenshot and gave it to our data team to check. According to what I've seen in our system, they have a different casino owner and they have no relationship, but I can show it to them and see what they tell me.

All I can say is, finally. If it takes two months to withdraw, that's not something that is normal. Obviously I would be discouraged to play here anymore but I hope your experience will only be more positive from now on. 

Enjoy your money and have a good time.????

Hi there,

i won 22500$ on 6. Of september. It's been a huge struggle since then. In short, i waited one month to get first withdrawal. I managed to get cca 13000$.

on november 4. Things went downhill again. They asked for verification and since then(04.11.2024) im still waiting to be verified! I have sent all kinds of documentation and it seems that it's still not enough. I have never experienced something like this in my life, and im playing for a long time. They have your logo on their site, you should ask for that to be removed. Im left with 6.777$ which im not able to withdraw. They keep taking money from my acc. Asked few times where is the money gone, never got any answer. My balance now is 6.524 after they took 253$.. amazing experience

Hello.

I can see that you already had a complaint submitted for this casino, but unfortunately our team couldn't take it to the end as you stopped responding.

Maybe this time, if you give us a chance to get to the resolution, we'll be able to help.

What do you say? Would you like to file a complaint so our team can investigate the matter at this casino?

Here's the link in case you do. Let us know, please.

Hi,

yes i saw that, i was a little bit confused in that time so I forgot?? i would love to, but i have already filled complaint on Askgamblers, sorry..its in the process now..but if you think i should also file a complaint on your site i will..i just wanted to let everyone know what's going on with immerion.

Take care

What's going on with immerion? I'm waiting for an answer if you want it. Thanks.

Hi there! It appears we all have lots of questions yet are still short on answers. Perhaps AG will find something solid; in my opinion, the way is not that important now, but what truly matters is getting some certainty.

Thank you for the heads-up. In case you come across any news, please update the community.

I also have a similar problem. Won 1400$, asked for withdrawl (they are limited to 1000$/24h) my withdrawl was canceled after 20h and i cannot withdraw because "the provider asked for an investigation" which will last minimum 14 days!!!!. It never happened such a "investigation" i play on a lot of websites.

It looks like a scam!

It is nothing unusual that a casino would need to check with the game provider if everything went well with your game play, you know.

I hope that they will be able to check it as soon as possible and you get paid.

Please keep us informed, and if things are not moving forward, our complaint team will intervene.

I've gambled away the money in my account, and since they haven't given it back for three months, I thought they stole it from me and that I'll never get it back.

It’s a scan webiste. When you win they block you from cashing out. Why don’t do this check-ups when you lose important money.

i played and won on other websites and won more than 3000$ and they cashed out in less than an hour without this "checkings".

i don’t’ recommend using it.

also, even if they are doing this check-ups they are letting you play the money inside… so in this time minimum 14 days is plenty of time of losing them.

Oh, I was about to say I'm really sorry. But after 3 months, I would expect myself to do the same... I mean, I am sorry it ended just like this, but I completely understand you had enough.

What you say makes sense. If the casino is not able to explain the extreme delay, it's only logical players will eventually come with their owns.

Sadly, the standard set a long time ago says 14 full days for casinos. Well, honestly, I'd say it is far too long.

If my memory serves me correctly, you have been waiting for about four days, and the reason for this is additional investigation. Although it might take a lot longer, it is not the same as the KYC. I am curious as to why the game provider is asking the casino if the player can be looked into. Could you please confirm that this is what you said in the complaint?