The last transfer has just arrived

That is really great.

Do you think your complaint can be closed now then?

Sure, positively.

Good morning, all transfers arrived, thank you very much from the bottom of my heart

???? I would like to say I'm so glad you can put this behind you.

What comes next for you and the casino? Perhaps it's time to move on?

Dear Sir or Madam, I am turning to you today with a request for help and to resolve the problem. I registered with Jackpotfrenzy.com on January 12th, 2025 and won around €20,000 betting. I then requested a withdrawal of €500 per day on January 13th, 2025 as usual. After 3 withdrawals of €500 each, I was unable to make any further withdrawals. This means that a total of €1,500.00 in outstanding withdrawals are currently outstanding and my account balance is currently just under €18,000. To date, none of these 3 withdrawals have been processed. Since January 17th, 2025, I have been put off every day (!) with the words "there is a lot to do" "lots of withdrawals and so it takes time". The general terms and conditions of Jackpotfrenzy.com clearly state that withdrawals are completed after 3 (!!!!) working days and the homepage advertises fast withdrawals. Neither of these is adhered to and thus this provider is violating its own terms and conditions, which is dubious! Furthermore, I have been given Level 2 with my account there and can withdraw a maximum of €10,000 per month. But how am I supposed to do that if withdrawals are not processed at all??? Another violation of the terms and conditions. Furthermore, I was confirmed that I do not have to submit any documents to verify my account; I have attached a screenshot of this. However, since I already have experience with such sites, I submitted all my documents for possible verification on January 17, 2025. Despite all my efforts and reminders, nothing has happened to date. As of today, January 29, I am still waiting for my withdrawals... not one has been processed yet.

I keep getting fobbed off with the finance department saying they have too much work to do. My documents are all complete.

Your withdrawal is really taking too long to be processed then, especially if the verification is done.

May I ask when exactly you finished the verification process, though?

Petronela will get back to you with your complaint as soon as possible. There have been some delays due to the large amount of complaints coming in, so sorry if there is some delay.??

Hello, thank you for your feedback. Here are the screenshots that I also sent to Petronela. Once via live chat that verification is not necessary. Then my email from January 15, 2025 where I sent my ID card + bank statement from my bank simply for security and to speed up the process, because I already know some other casinos and they play for a limited time. There is also a screenshot from my account where no verification is necessary!!! So in my opinion all 3 possible excuses have been dealt with ?? But nothing happens ?? And €23,000 is so damn much money...

Hey. I will now try to contact the casino regarding all this to see what we can learn from them.

You'll find the reply in your complaints thread soon. Let's try to solve this together. ??

Hello, dear all!

I have a question for you. I have read the comments and understood that help with withdrawing money can be provided here.

I have won money in a casino, but I am unable to withdraw it. Could you help me with this?

Hello, help me get my money back, this casino is a real scammer

Hello there.

Let's start with the name of the casino you experienced the issue at, please.

Try to describe everything in detail so we have as much information, and then we will find a solution to it together.

What do you say?

And since Monday 14th I have the first withdrawal in progress and still nothing....a win of 5500 euros, the customer service staff always tell me the same things, copy and paste messages.....where is my money??

But did they finally reach you?

Is your account fully verified there, and is this your first withdrawal attempt, please?

Yes and it has been perfectly verified they always tell me the same things be patient be patient they say from three you have 5 working days but doing the calculation from the 14th until today 23rd are 7 working days excluding Saturday and Sunday... I contact them every day but only some copy and paste messages are missing or three withdrawals in progress one on the 14th the other on the 15th and the third on the 16th but still nothing who can help me thank you very much in advance and a nice win but if they continue to make fun of me I think I will never have it

Still today Wednesday 23rd no jackpot frenzy transfer ??

What a pity our complaint team is able to intervene only after the 14-day timeframe passes.

For now, please really stay patient and let's hope it will be resolved soon. ??

Let's hope ?? for now thanks if in 14 days I still haven't received anything I'll let you know to resolve it thanks in advance

No worries. We'll be waiting to hear your news. Hopefully they will be good, really.