Good morning and have a good start to the week today Monday 28 April still no trace of the transfer made on 14 April on jackpot frenzy..... I await your news thank you very much

not a leaf moves

Hey there,

I saw the posts and the complaint too - it was a good choice. With a bit of luck, the casino will register your complaint and will take the situation more seriously. On the other hand, it is considered a rather small company, so perhaps it is not about a lack of interest but more about pure delay. We shall see.

Don't worry.

In this case, how should I behave? Thanks in advance

Hi sorry... How long did you wait to get the transfer on jackpot frenzy?

Hello,

My best advice is to wait for the complaint to reach the official end. I assure you that my coworkers don't close complaints until they have tried everything to get the casino to cooperate. I understand that the process may appear slow, but this is because they are committed to providing assistance in every possible way. Please allow the process the time it deserves. Based on the previously closed complaints, I believe there is a favorable chance for resolution.

Good morning radka the complaint was finished yesterday now I get the message waiting for response casino guru.... I attach the photo thanks

Good morning!

Indeed, that is the process. Please be patient and periodically check the timer as each party now has seven days to respond. My colleague aims to gather all additional information before proceeding further. Additionally, you ought to be notified via email whenever something occurs.

If you need anything or want to update me, I'll be somewhere around the forum.

Hold on. ??

So I'll have to wait 6 days to see what it concludes?? Thank you so much radka let's hope for the best ??

possible? After three weeks today I get the email with payment rejected? When they told me calm down everything is going well until this morning and then? No okay but can someone help me?

here's the catch..... Nobody helps me ??

here is their answer....Who can help me I don't know what to do anymore

Despite the inconvenience, this situation is not catastrophic. Try to stay calm, please. Your account has not been closed, and winnings have not been voided, so let's assume you just submitted a new withdrawal request in accordance with the recommendation—banking transfer.

The complaint is still active, for example, and won't be closed until the matter has been properly addressed. ??

let's hope so.... I did another blood test, let's see what they do, thank you very much, for now we're waiting for news, thank you again

It has been challenging, with moments of frustration and confusion—choose any description that resonates with you. Perhaps providing the casino with a statement obtained from your payment provider would help. Perhaps not. Honestly, hard to guess. ??

Let's see what they do on this other withdrawal.... Let's stay updated thanks

You're right, now we just have to wait. Sure, will stay in touch! Thank you.

Good morning, it's been almost a month and I haven't received anything, the jackpot frenzy winning mix and since April 14th I've been trying to make these withdrawals, on April 29th as you know they sent me this email day April 29th I redid the blood tests today May 7th nothing and no one who helps me.... Thanks to everyone

Hello.

I'm sorry to see you are struggling still. Please update Nick. Complaints are the place where such situations can be resolved; unfortunately, not on this forum. Your is here. ??

Thank you ??

Good evening Nik, it's been four days since you've answered my case, slowly but surely I'm resigning myself to the fact that that winnings will stay where they are.... It's been a month now, thanks anyway