Good evening and I've been waiting for days to receive €500. In general, I don't know if I'll play at this casino again, I'm constantly worried about whether we'll get our money.

But just look at my tests and their answers, and the lies they've told me. I mean, literally, they've laughed at me. It's just that I was smart and took all kinds of evidence.

Hello

Now just wait and see what happens, you have already submitted a complaint... there is no point in posting the same thing over and over again...

I understand your frustration, but it doesn't help you at all. On the contrary, the casino will then completely close itself off...

I also got my money with the help of CasinoGuru…

And we remain the same without a single euro being returned. It's incredible, but that's how it is.

Can recommend to everyone

Register at Tsars Casino… no problems with deposits and withdrawals… verified within 3 minutes… played on Monday, paid out €9,000, money was in my account yesterday with instant transfer… daily withdrawal limit €5,000

I'm out of Legiano myself...I don't need the hassle...

Hello, I'm french

I would like to report the unfair closure of my account at the LEGIANO casino.

On March 26, 2025, I won 4,000 EUR at Legiano.

I continued to play by placing sports bets, and my account currently has over 6,300 euros.

I had forgotten, due to the fatigue of the frantic gambling, that I had placed a sports bet.

I contacted the chat the next day to report a decrease in my balance, suspecting my husband, but ultimately I had remembered that I was the one who had placed the sports bets, that no one had touched his account, and that I was indeed the only one with access to his casino account.

The casino froze the account, putting it on "review" for several weeks.

 During the investigation, I contacted Legiano support via chat and email to state that I was the only one with access to their account and that, due to fatigue from intensive gaming, I had mistakenly contacted support via chat to report suspicious bets.

I explained via email and chat that these bets had indeed been made by me and that no one had access to my confidential Legiano account.

 On April 16, 2025, Legiano Casino sent a message to indicate the closure of the investigation and the removal of doubt, stating that: "The investigation did not reveal any hacking anomalies or suspicious activity by a third party," confirming that I have always been the sole user of the account...

---- Message from Legiano on April 16, 2025

Amélie (Legionnaire)

April 16, 2025, 2:59 PM UTC+3

Dear C***Christelle,

Please note that the review of the actions and information relating to your account did not reveal any anomalies or suspicious activity by a third party.

 We ask that you provide us with photos of the following verification documents:

ID

Payment Method

Withdrawal Account

Once we have received all the documents, we will verify them and proceed with reopening your account.

We thank you for your cooperation.

We also strongly recommend changing your password every three months for additional protection.

------

The casino is asking for your ID card, credit card, and bank details.

I am sending the requested documents.

 On April 20, 2025, I received an email informing me:

"Please note that, following the administration's decision, your account has been closed without the possibility of reopening."

-----Message from Légiano on April 20, 2025

Ryver (Legionnaire)

April 20, 2025, 11:45 PM UTC+3

Dear Christelle P****

Thank you for contacting our customer service.

We hope you are well!

We apologize, but we currently do not have a native speaker available to respond to your message. In order to respond quickly, we will respond in English. Thank you for your understanding andpatience. Please note that, following the administration's decision, your account has been closed without the possibility of reopening.

 For any questions, please do not hesitate to contact us by email at [email protected] or via live chat.

Sincerely,

Customer Service

------

Legiano Casino is closing my account without any legitimate reason, even though in the previous message dated April 16, 2025, the casino confirmed that my account activity was normal.

My Legiano account balance exceeds 6,300 euros.

I request that Legiano unblock my account and allow me to withdraw my money.

I filed a complaint on Guru by sending:

- a screenshot of the email dated April 16, 2025 regarding the end of the investigation and request for documents.

- a screenshot of the email dated April 20, 2025 regarding the closure of my Legiano account with 6,300 euros on it.

- the PDF sent to Legiano with my ID card, my bank details, and my bank card. 

I hope you can help me.

Sincerely,

Christelle

Hello and thank you for your report.

Without further ado, I think you should complain—like many players have before you. Our colleagues will consider the situation and, if possible, will also try to find some options. I believe that this particular casino is on the brink of a breakdown in constructive communication. It appears that they are once again aiming to resolve players' issues. Colleagues from the complaint—and a few other teams too—are still trying to stay in touch with the casino representatives and resolve every delayed or complicated payment.

So, hopefully the complaint should be addressed and explained.

It is unacceptable in any way to complain about getting the money we have earned. When we make a deposit there is no problem, so why are they taking so long?

Hello,

Well, I can confirm that this casino has delayed withdrawals, so I guess things will start improving once they catch up with all players in line. My opinion? It is quite a long road.

Glad to see you already lodged the compalint - good step. Try to hold on, please.

I have complained but I don't understand why this delay. I can't be afraid of when I will receive my money.

I understand the frustration, and I really admire your determination. Anyone who is interested may browse your proofs and make up his mind. Under the current circumstances, I guess there is not much else to say, since we all know they are delayed and eventually have been avoiding straight answers. However, as far as I know, my colleagues have caught up with new contacts there and their approach seems promising so far. We hope to resolve the complaints.

I suggest you read this thread. That's the shortest way to get the answer to the "how is this possible?" question. It is happening; the rest really is not relevant anymore. what matters is that the casino has become cooperative again. That's excellent news!

What do you mean by collaborative?

Just wait, please. No one will give you a precise date; however, the complaint in most cases helps to get paid in the end.

Because they operate corruptly and in a dirty manner against their clients, these and their sister houses, I agree with you completely, you have to beg them to give you your money that does not belong to them, if it is any consolation, I have been since March 30th until today, April 24th, without receiving a single euro of my money with the constant response that it is an unusual delay, the worst of all is that I have deposited several thousand euros. I have even fallen ill, I wish you luck.

I filed my complaint with guru I hope Legiano will open my account

How much money have you withdrawn? They deposited it into my account 2 weeks ago.

Nothing with Legiano, but with its sister company Viperwin, I withdrew €1,500 on March 30th, €500, March 31st, €500, and April 1st, €500.... I haven't received anything at all as of today, April 24th, completely overwhelmed, indignant, and scammed.

Did you file a complaint???