This has been a terrible situation for many players; however, according to what I know, my colleagues have just recently established a fairly working communication route with the casino, and the management is very well aware of every complaint submitted thus far. They informed me that the situation has significantly improved compared to two weeks ago. I'd love to see the results soon!

Hello, please read my previous response. I know it sucks, but the complaint team is trying to let all cases be resolved now that casino management has recently started making some sense. Closing the complaint now wouldn't help much in getting the payouts.

However, the lack of fairly correct information from the support feels like a stupid way to buy some time. There is, of course, no disagreement here.

Any news?! I'm still the same.

Good evening I want to share with you my experience and the request for compensation from legiano because they insisted with emails and phone calls to have to play to get phantom bonuses. Net of this I recently read an article from the customs agency where it indicated legiano.com as an illegal site for Italian jurisdiction both for advertising and the absolute ban on having Italian citizens register which they do not do. I asked in the past to be excluded from the site which they did not do and in the meantime I lost more money. Net of everything I asked for compensation for the entire amount wagered because it is an illegal site in Italy but a week has passed but I have not received a response and I believe I will never receive one.

I've been waiting for some winnings for two months now, and I'm still here, and I'm thinking the same thing: I won't receive it. I lost a lot of money at that casino. They told me it was sent on April 9th, and a week later they told me it wasn't sent and that they wouldn't give it to me... In other words, they're scammers. The worst part is that I have proof to prove it all.

You are correct; the casino does not hold an AAMS license. Did the casino close your account, please? I'm not sure about the refund but the account closure sounds like a good call.

Please provide the details of how and when you requested the closure of your account. Perhaps we can try to help you.

Today they told me my money should arrive, and that the ARN, which was supposed to be sent to me two weeks ago, still hasn't arrived. One day they tell me yes, the next they tell me no. Incredible!

So I explain to you I asked for closure on April 7th urgently after which they did not answer me and did not close the account. They sent me other bonuses and I continued to play until I discovered that it is an illegal casino in Italy I asked for a refund and they deleted me without answering any of my requests.

I also add that my account is under review but the support told me that it was closed. At first they left me a glimmer of hope after nothing. By law you cannot practice in Italy and on their site it is written where it is forbidden to play but it is not specified that in Italy it is illegal

Now they tell me that they sent me the full amount on April 9th, IT'S A LIE, nothing arrived and I notified them and they promised to send me proof of the ARN, it's been two weeks and they haven't sent me anything, always with their excuses, my head is exploding.

I believe I have seen that in some other cases too. In my opinion, it is still a stalling tactic. I would never imagine using the term, but it feels just like avoiding the payout.

I can't find any reasonable explanation for that.

Hello,

As you can see in this thread, this casino pretty much does not care about being honest, so in my opinion, it is a partially general answer to your questions.

However, let me respond to each point separately, please:

Account closure goes first:

I asked you to detail the specific steps you took to request the account's closure because that's a critical question. I am not sure whether you know that, but a general account closure request may not be addressed the same way as a self-exclusion request stating gambling addiction. So, please let me know the details.

Secondly, missing the AAMS license:

does not sound like a fair reason for refunds. Simple scenario, if you don't mind:

If you had won a significant amount, would you have rejected the money and closed the account because the casino is missing the Italian license? Do you think the missing license has by any means lowered the RTP or, generally speaking, your chances to win? Did the casino for example, reject paying you out because you live in Italy?

In my opinion, it is far better to stick with only AAMS-licensed casinos to avoid such requests completely.

Of course, I will wait for the details, as I want to be certain about the entire context of events.

Hi, I'll briefly explain what really happened.

I started playing in January after an advert arrived on my phone spending quite a bit of money and never being able to collect the winnings due to withdrawal limits and at the same time I replayed everything. Having said that they continued to advertise with messages, phone calls and emails cash back bonuses etc etc which in Italy is already illegal and I fell for it again this time winning something and cashing it this lasted for 3 months until reading an article on the internet where the customs agency inserted a list of illegal online casinos including legiano.

Having said that, I have officially requested the closure of my account on 4/7/2025, describing the reason and asking for a refund of all the sums played, otherwise I would have, as I think I will have to do to protect myself, a legal action that will involve the association that regulates gaming at a European level.

I should point out that after 4/7/2025 they continued to insistently make me replay, which I did and lost again.

If I had won a large sum I would have had problems with the Italian tax authorities and in all likelihood in addition to tax evasion they could have charged me with other crimes such as money laundering. So luckily I did not win large sums.

I know it will be difficult to get a refund, but it also seems unfair to me that some casinos let Italian citizens sign up despite the laws prohibiting it.

I think if they want they can solve the problem, otherwise I'll see what to do more as a question of principle.

This is what really happened describing the facts as they are.

I don't find any difference if someone wants to close an account it means that they don't want to spend money anymore and it must be immediate and free to do it autonomously which doesn't happen with Legiano.

I'm a bit confused too. I believed your intention was to have your account closed. But you also seem disappointed that the account was closed in the end.

Well, I will wait for your further response, just to avoid possible misunderstandings. ??

I would think about speaking with a lawyer about the law. Here, as previously stated, we concentrate on general fairness.

Okay, I must have made a mistake.

Greetings

Or it could be just a funny translation coming from the inbuilt translator. ?? Don't worry; I think we will find a way to understand the situation together.

Do you think you could respond to this post, too ??, please?

I was a little concerned about the account closure part. I want to know if we can say that the casino behaved let's say accordingly to your request.

I just think that being a forum that seems to rate online casinos and apparently also resolves player situations. I thought I would share my experience hoping with your help to resolve the situation and also communicate to other Italian users that playing there is illegal.

If you have a way to communicate with them and describe my situation and solve the problem, that's fine, otherwise it's fine anyway. I will definitely never play online casinos again.

Now I understand the situation far better - thank you very much. I imagine it must have stressed you out and from that perspective, it comes out pretty clear that on the one side, this casino is ready to spam players and on the other hand, is not capable of paying out within its own time frames!

There are a few critical details I hope we can address together. Did you specifically state that you felt like you were losing too much or losing control when you requested the closure of your account? The casino must respond appropriately to such information. You see many players doing the same thing just to get more bonuses, and casinos know that.

However, casinos should react differently when someone mentions a gambling problem or something similar.

Would you consider submitting an official complaint on the Casino Guru website? In my opinion, it would not hurt to give this situation a further investigation. You don't need to worry by any means; we are talking about a free-of-charge process.

If you like the idea, read this guide to have some clues of what to expect:

https://casinoguru-it.com/istruzioni-risoluzione-reclami

The complaint itself can be submitted through this link: https://casinoguru-it.com/reclami/tutti ??

If you have doubts, questions, or just want to keep exchanging posts, reply to me here. I'll get back to you. ??

Do they answer my complaints?