Exactly, there is no explanation whatsoever. I am waiting for what they tell me in my complaint. The good thing is that I do have arguments to give, which they supposedly base on their terms, without reason, when they are the first to violate their terms and conditions... All this so they don't pay me my earnings... It's been like this for 2 months now. And I don't understand why you keep giving it the same rating either.

I think you have been doing that. Good efforts.

First, however, you have to submit the complaint I mentioned. Did you understand the instructions, please?

As far as I can see, the casino already responded; Mirka is currently investigating their response.

Well, once Mirka posts the update, you will see where the casino representative was heading. I mentioned it many times before. The complaint must be closed to affect the Safety Index, but the casino is actively providing their proofs, so we can't close it now. That would not be fair.

But what evidence do they provide? They supposedly only rely on their terms and conditions to avoid paying me my winnings, even though they themselves assured me yesterday or the day before yesterday that my money had been received and that they had already completed my payment. Don't you think that knowing that, it smells strange, and then they tell me no, that they won't give me my money?

They are being informal and scammers. I bought it on a whim, thinking that the money would arrive because they themselves told me they would give me my money, even though my account had been closed, and clearly I was smart and took screenshots of all of this, as you can see.

What they're saying doesn't make any sense, and supposedly the representative speaking here is accusing me of fraud, which makes no sense at all.

To which I have many more arguments to win this case...

And I repeat again, the first ones to violate their terms are them, where they tell you that your earnings will take 3-5 business days, not months...

Hello,

Mirka will get back to it and she will also explain the casino's stance and objection. The way I understand it, she has requested additional proofs from the casino representative.

It's a disgrace how customer service works on this website.

They never answer emails, not even the VIP department where I am, it's a disgrace, and the chat support is another disgrace, they don't help at all.

They send me promotions that they never fulfill. The promotion clearly states, place the bet and when it is determined, contact them so they can give you the freebet.

In this case, they owe me a lot of euros in freebet (50, 100, 200, etc.)

In the chat, they keep inventing something different, alluding to terms and conditions that don't exist. I ask them to tell me what the term is, to copy and paste it for me, and the responses are pathetic. They can't tell me which term they use. They can't give me the free bet for the promotion they send me, because it's a lie. The funny thing is that every time I contact them, it's a different one.

it's a scam, a deception

I'm fed up with this website and its terrible customer service.

In my case I think that taking legal action is not the case 1) for the times 2) for the risk of not being right 3) excessive legal costs. In any case I strongly advise against playing there, especially Italian players, because in addition to not having control over responsible gaming there is no type of support and the winnings may not even be paid.

Hello Radka, do you have any news from Legiano Casino support regarding my complaint?

Any updates on my complaint? Aren't they planning on giving me my winnings? With all the evidence I've shown, I think there's more than enough evidence to prove what a casino scam it is...

Any news? I'm waiting for Mirka to reply, but wow, it's nice to see the evidence I've been uploading all this time, and the absurd things and lies the casino has told me and laughed at me...

Hello, you will be notified. 3 days are left for the timer to run out and I would not expect update much sooner than that.

Hello!

I wish I had something concrete. Well, kindly check your complaint to find out. The timer indicates the remaining time for the next update. Do not worry, players are always notified when something new appears in the complaint thread; however, I am not.

Thank you Radka,

I will wait for news from Jozef

Good day

I have been following the discussion about Legiano casino. I closed my account myself when the reviews were bad. I lost maybe €100 in the games. I don't understand the recommendation the casino got. Winnings should be paid out immediately and without explanation. The guru should immediately lower the rating. Why doesn't it do that? We all understand that something is wrong when winnings are not paid out. Even at this moment, someone opens an account there because they believe the security points given by the guru. So I don't blame the guru, but I think I said in some message thread that a good rating should only be given when there are enough reviews. And if the withdrawal limits are that low, that already says a lot about the casino's financial situation. That alone should prevent a good rating.

Hello,

I would not say the rating will change based on the number of reviews. Players' reviews and forum are both separate from the Safety Index. In my opinion, the information was that a certain amount of unresolved complaints is required for the Index to drop. However, here comes the complicated part—the Safety Index has never been about payment speed. It just said how likely you are to receive the money - thus no casino has 10/10.

This specific casino has recently changed its approach towards continuous payments; it's a pain. My colleagues have been advocating for a fair resolution, but on the other hand, the majority of players have received their payments. Though we all admit that the user experience is terrible, I would not play there a minute longer.

Hello, since March 26, 2025, my account has been under review, and Legiano hasn't responded to my messages for several weeks...

I received a message from Legiano stating that the investigation had been lifted and that my account hadn't been hacked. Legiano asked me for my verification documents.

Then I received an email from Legiano informing me that my account had been closed with +6,400 euros, without explanation.

I filed a complaint with Guru; I hope to be paid...

My account is still under review... Since 03/26/25...

The same thing happened to me. They closed my account and now they tell me they won't give me my money.

Even now if you notice here they put in their security index it says: HIGH, 1 week ago it was VERY HIGH.

And that index still seems like a lot to me, considering the scam that it is.