Hello, I sincerely appreciate you taking the time to look into this case and Mirka's attempt to defend me. However, I remain convinced that the decision was unfair. Having another account on the same device, created by someone else using their own information, shouldn't be grounds for simply confiscating funds, especially when the same casino repeatedly assured me that the money would be paid out. I understand that there may be sufficient evidence for you, but I have clear evidence of contradictions and broken promises on the part of the operator.

Regarding the Instagram example, it may not have been the best, but my intention wasn't to discredit the forum, but rather to express my frustration at what I perceive as unequal treatment or a lack of real protection for honest players. I hope these cases are treated with even more caution in the future, because behind every account is a person who relies on this platform to obtain justice.

Well, the point is not that we would not understand how that happened, but that we were unable to prove it without any doubts. In such a situation it is always about whether the point stands, and that is based on evidence.

I thought once more about the instagram, and I think I better understand the point. Well, from another perspective, Instagram is not a platform to be interested in verifying your personal info for paying you. That matters too. ??

I believe it was an honest mistake. I mean, never allow anyone to register a casino account from your device; it is a mistake. If you browse casino rules, it, in my opinion, becomes obvious that doing so will only bring problems. Why would the terms otherwise explain the KYC and fraud measures involving IP, for example? You may find it hard to defend such a step if we are talking about an online casino, not a brick-and-mortar one. I'm honestly sorry.

Thank you for your response, I sincerely appreciate it.

I understand that you, as a platform, must act on concrete evidence, but I still find it unfair that the benefit of the doubt always falls on the casino's side, especially when there is also evidence that shows clear contradictions in its behavior.

In my case, I received messages from the Legiano team itself assuring me that my money would be fully refunded even if my account was closed. That promise was never kept. I find it appalling that this isn't taken into account, and that a casino that fails to communicate, changes its story, and withholds money continues to maintain such a high rating.

I'm not trying to deny that it was a mistake to allow someone else to use my device, but that doesn't justify treating me as if I'd committed fraud or seizing my balance. I understand the security policies, but there should also be room for common-sense analysis of each case.

I appreciate the attempt to help me, but I find it hard to accept that a written, verifiable promise from the casino simply doesn't carry any weight. Still, thank you for taking the time to respond.

MY HUMBLE OPINION:

I had a very negative experience with Legiano Casino. After playing legitimately and building up a balance, they closed my account and seized my money, claiming "fraud" because another user had accessed it from the same device as me. What actually happened was that my friend opened his account on my phone, but it was his account, with his money and data.

Despite explaining this to them with evidence, they never investigated thoroughly or offered me a real solution. I even received messages from the casino itself assuring me that I would receive the money even if the account was closed. They also failed to do so.

The most frustrating thing is that on sites like Casino Guru, the casino still has a very high rating, despite lying in communication and promising me things they later ignored. I tried using their complaint resolution center, but they couldn't help me because they couldn't "prove" we were two different people.

In summary:

They closed my account without proof of fraud.

They confiscated all my balance.

They lied in their communications.

They failed to keep their own promise to pay.

They ignored any possibility of resolving this fairly.

?? I do not recommend Legiano to anyone.

If you value your money and time, avoid this casino at all costs.

I see your point, but my coworkers would not agree to a refund based on the evidence and circumstances. So the casino's promise of goodwill and subsequent retraction may not be used against them.

Of course, the everyday situation, including this casino that has lied to far too many people, contradicts that. Still it is a user experience, not something we could punish directly. ??

Believe me that I empathize with you and completely understand your objections.

I'm sorry to say it but I think you all are lying to us here at the casino about the support ala dala!!! I have one thing to say, I won't let it go like that, I'll take the matter legally!

This casino is unreliable, it's a scam, I'm sorry to say, I've played in many casinos, this is the first time this has happened to me! It's unimaginable what's happening right now!

People put their money in there, some a little, some a lot! It doesn't matter! It's a shame that you have a rating of 9/10, it's a shame!!!!! It eats and cheats people's money!! So they have to play and eat more money!!!

It is unacceptable that this casino is still operating! And if it is a casino!!!

You don't know what's going on here either, someone comes in and says, "I got the money, yes, and now we're fine, we believed him, you want to tell us everything is a lie and a set up!!!!"

I truly regret everything that is happening!

I hope someone finally speaks honestly!

Well, I understand your anger. I understand that you won't appreciate anything I say, and that's fine. One thing to note: the resolved complaints clearly show that those players received payment.

If you go through my previous posts in this thread, you will find out my personal opinion on this casino...

I'm sorry for what you have been through and I respect your opinion.

What happened, did you get your money?

It's obviously a SCAM and a lie (even the casino laughed at me), I had proof and they keep giving it the same grade here.

Thanks for your response, but refusing to accept a refund "based on evidence and circumstances" is precisely part of the problem. Because if that evidence isn't sufficient, then what is? What does it take for the casino to acknowledge a mistake or a broken promise?

And saying that a promise of goodwill that's later retracted can't be used against you is simply a fancy way of normalizing impunity. If someone promises me something—in writing or through an official customer service channel—and then goes back on it, that does have consequences, because it's not just a bad user experience: it's an unfair and deceptive practice.

I appreciate your empathy, but with all due respect, solidarity without action or consequences isn't very useful. What we players expect is for them to take responsibility, not just "understand" the frustration.

But how is it possible that it still has the same rating with such reviews??

How is it still working?

So you don't hear anything, they don't say anything, they're stealing our money!

I have sent an email to the country that had the license, I have sent it to the provider that has these casinos and the answer was NOTHING!!! THAT'S WHY I WILL GO TO COURT AND GET MY MONEY!!!

I didn't steal what I won!!!!!

It's been over three months since my situation began. They repeatedly promised me I would receive my money, even lying on April 9th, claiming it had already been transferred and that they would soon send me the ARN code. The level of misinformation and lack of seriousness from this casino is deplorable.

They later changed their story and told me they wouldn't pay me due to an alleged fraud claim, without presenting a single shred of evidence. I want to clarify that I have not committed any violations or broken any rules.

Days passed, and they assured me it was all a mistake, that I shouldn't worry, and that the payment would be made without fail. However, another month later, they denied payment again. Unbelievable.

I've publicly shared all kinds of evidence, from screenshots of conversations to evidence of broken promises and lies from this casino. Despite this, the treatment and rating they receive remains the same.

My advice: stay away from this opaque and deceitful environment. It's a world that pretends to be great, but behind it all lies deception.

As the saying goes, "The casino always wins." And in this case, sadly, it's true.

What can I say, it's a shame, they really make you sad!

It's unacceptable, I hope the animals close it down once and for all!!!!

Based on my understanding of the complaint, your evidence was not provided, so there are no grounds for requesting a refund.

I for example, am not aware of a mistake the casino has admitted, but I'm not saying they did not. To much complaint to keep in mind. ??

Honestly, you have been watching how easily this casino lied to anyone else here. Is it really surprising that they acted that way towards you? So once we have literally nothing to support your version, they, in my opinion, took that as a reason why you are not fit for the refund anymore.

I'm just guessing the last part, but it makes sense based on what I have seen so far.

I understand it feels disappointing for you.

I appreciate your honesty, but I have to correct something important: I did provide evidence, and not just once. I sent screenshots, records of conversations with live support, and clear evidence of promises that were later broken. The fact that this evidence wasn't acknowledged or considered doesn't mean it doesn't exist.

Saying "there are no grounds for reimbursement" without having verified or thoroughly read the documents I submitted is precisely part of the problem. How can there be a fair evaluation if evidence to the contrary is ignored or minimized?

And no, I'm not surprised by what this casino does. What does surprise me is that there's still room to justify their behavior as if it's normal or acceptable to systematically deceive players and then claim it's just a "negative experience."

I'm here not only because it affected me personally, but because I know many others have gone through—or are going through—the same thing. What I'm demanding is not only fair, it's also documented. If you need me to share the evidence again, I'm happy to.

I believe this is a misunderstanding.

Well, I was talking about evidence explaining what appeared to be multiple accounts on your side. I wasn't referring to the assurance of a refund. I believe I said my part about the refund earlier.

The main issue is that we were unable to support your explanation; thus, we deemed you not fit for refund and in my opinion, the casino used that against you despite promising you the refund earlier.

Additionally, from my perspective, none of the cases we have encountered with this casino were similar to yours. not every issue related to delayed payment has another specific issue delaying the payment, for example.

I'm sorry, it must have been hard.

Thanks for clarifying this. However, I think it's important to clarify several points:

There was no "multiple accounts" on my part. That accusation was an excuse from the casino, without foundation or evidence, which they conveniently used to void their own promises. If this were a real violation, they should have clearly demonstrated it from the outset, not used it as a later resource to avoid paying.

The promise of a refund was concrete. I have screenshots of the live chat where I was assured of a solution. If the casino has no intention of fulfilling its commitments, that's not a misunderstanding, it's dishonest practice.

I understand that my case may not be "identical" to others, but the casino's repetitive behavior is the same: unjustified delays, contradictory support, and final denials based on unsubstantiated arguments. This isn't a coincidence; it's a pattern.

I appreciate you acknowledging how difficult this has been, but I'm not here just to vent. I'm here to record yet another case that demonstrates how this casino manipulates processes to avoid paying out. If you want transparency, review the evidence again. If you want justice, then simply saying "I'm sorry" isn't enough.