Romi, Legiano responded to my complaint and resolved my issue, request a new deadline in your complaint.

I advise you to go to Légiano and report in the chat with support that you have filed a complaint with GURU and that there are only 2 days left to respond to your complaint...

I'm waiting for the full payment, Legiano is starting to pay

I hope soon they will fix everything. As I can see, they really started to sort things out.

That is great. We'll wait for the good news.

I have already presented the necessary documents to Mirka. I am waiting for her to respond to my complaint and we will see... but it doesn't look good that the casino will do anything.

That's important for the case to move forward. Mirka will look into everything and I hope it turns out well for you.??

Hey!

I spotted your post and wanted to say "hi" at least. I was kind of hoping your case would be resolved by now...

Crossing the fingers it won't take long.

I hope it goes well. I've already sent Mirka various proofs to her email address of the chats I've had with this casino where they confirmed various things and made promises that never came to fruition. Luckily, I took a screenshot of everything and have plenty of proof that they themselves are lying...

I have proof, where they lie to me that my money arrived and they would send me the ARN, where they tell me that if I have any wrong information when I made the registration they would take care of solving it without problem, where they promise me 100% that the money would arrive and that their department accepted it even if my account was closed, and where they say that I requested the closure of my account (another lie, because they closed it. It would be absurd for me to close my account with money in it...).

I already sent everything to Mirka, invoices, proof, statements proving that it's really me, everything I had.

Let's see if with a bit of luck they'll give me my money, honestly...

Good evening, I was paid on the 13th day by the casino, but I won 900€ again. I have of course opened a complaint, but people lie even when they are sleeping. The positive thing is that you win easily, but you really can't enjoy the win when it takes a long time to be credited. I am very sorry.

Good day to you.

When it comes to this casino, I'd say the real luck comes with quick withdrawal. I'm also sorry, but all I can do is hope for the best!

That is the best you could do. I really empathize with you; an extremely long horror movie. There is no reason to treat the casino updates as serious information so instead I wish you the best of luck!

Good evening, I've been waiting since 24/05/25 for 3×500 and they tell me the same things every time!!! What can I do to get the money? I have other money in my account, is there no way I can get it?

I find the handling of this situation incredible and unfair. Not only have I clearly explained that there was no intent to commit fraud, but I also have evidence that the Legiano casino itself lied to me on several occasions: they assured me in writing that, although my account would be closed, my money would be 100% refunded, and they even confirmed that the payment had already been processed. Now, without further ado, I find myself not only not receiving my funds, but the casino's failure to honor their promises is also not being taken into account.

The most worrying thing is that, despite these questionable practices and broken promises, Legiano continues to maintain a very high rating on this forum, as if nothing had happened. I struggle to understand how this type of behavior can be ignored by an operator that clearly lacks transparency and respect for its users.

For all of this, I inform you that I will file a formal complaint with the casino's regulatory authority and, if necessary, will seek other avenues to ensure this does not go unpunished. I appreciate your time, but I deeply regret the lack of support in such a clear and documented situation.

Don't play at that casino. Besides, it takes months for them to give you your money, if they ever do. They can screw you over like they did me. They've accused me of fraud without any proof.

I was cautious and I gathered all kinds of evidence and filed a complaint with Casino Guru, but it wasn't resolved, and they, without any evidence...

They took my money that I deposited at that casino (which was quite a bit) and my winnings. They'll lie to you and make promises that won't get you anywhere, like my friend...

As the saying goes, the casino always wins, my friend.

Be careful and I hope they give you the money at least, but I don't recommend going back... My case was closed and that casino didn't have a single piece of evidence, but now it's like they say, so they pay attention...

Greetings and good luck!

Since Mirka hasn't let me answer the complaint anymore, I want to say it here:

I would like to emphasize that the Legiano Casino Terms and Conditions do not specify at any point that accessing the same device by two different people constitutes a direct violation or is automatically considered fraud. The decision to close my account and confiscate my funds was based solely on a presumed suspicion, without evidence or a real investigation. Furthermore, I have clear evidence that the casino itself promised me that my money would be paid back 100%, even after the account closure, which completely contradicts its subsequent actions. I find it unacceptable that this kind of behavior is ignored while an arbitrary interpretation of the terms that only benefits the operator is supported. I consider this not only unfair but also sets a very dangerous precedent for honest players.

Hello, this is sadly what I was witnessing the whole time. It took so long because Mirka tried to find a stance to defend you even in light of the evidences provided by the casino. ?? All along it was about the other account.

I'm sorry we could not back you up under such circumstances.

Your Instagram example is also imprecise, and if you see it the same way, I ask you to rethink your opinion based on this experience. Once more, I'm sorry.

Hello, it is if you have not broken any rules, but as you can see it takes quite some time. ?? I'm sorry, get ready for delays.

Good morning Radka, do you know if things have actually improved somewhat at the casino?

Good morning to you!

According to my memory, one specific player recently received payment more quickly than others. See that:

http://www.kpvfaw.com/forum/complaints-discussion/casino-legiano-is-engaged-in-fraud--does-not-withdraw-winnings/10#post-192104

Not sure whether the support is really more into painting players who proclaim to deposit the money back. Well, form your opinion, please. I guess she was extremely lucky, perhaps thanks to being extremely polite to the support...