How long did you wait until the first payout was in your account?

But you received the payment from robocat or from malinacasino25?

I believe that this might really be the reason why they haven't processed your payment yet, because it actually happens sometimes.

I just hope that they really will stick to what they promised, so surely keep us informed, please.

We'll be here if you need our intervention.

Exactly the same for me, how long is the maximum waiting time if it is really "just" a delay because of too many payouts?

Unfortunately, I can see that you are another player with the same issue as many others, and I really hope that the casino will do as promised.

Please update us whenever possible, and our team will start soon to investigate the whole matter in your complaint.

May I ask when exactly you requested your withdrawal, please?

Thanks Romi. So far, no updates. I spoke with the costumer support 3 times today and still "you have to wait", vague empty answers. I’m extremely frustrated, this has never happened to me.

For the first time on March 19th, I was asked to cancel it and submit it again on April 1st. I did that on April 1st, and since then there has been no change, just the answer that I should be patient and the responsible department will take care of it...

Dia 07/04/2025

just wanted to update and let you know I told the casino I did a few public reviews regarding their withdrawal process, and that I hope I won’t need to escalate further. This is the response I got: another vague automatic reply. It’s been almost 12 days since I requested my first withdrawal.

I've already received the exact same answer... It's just sad. I hope every morning that it's finally here, but nothing. I feel so helpless because there's nothing I can do.

Hi Romi,

Just wanted to update and let you know that I just spoke with a costumer support agent and confronted them about telling me that my withdrawal should be processed this week. This agent just denied that possibility, telling me the other agent is just inexperienced or confused. I’ve spent all my resources trying to get my money from this casino. It’s been 12 days, I’m desperate to find some help. Please let me know what else can I do.

Here’s a print screen of the my first withdrawal request.

Only the casino support should have an answer to this question, I believe. Unfortunately.

I understand you; it really must be frustrating, especially if no one can give you a clear answer.

So, now our complaint team needs to wait a few more days before we can intervene.

And maybe until then the issue will be solved. I hope so at least. ??

Now try to be patient and wait a few more days, and hopefully the casino will be able to move forward with all the requests finally.

Please keep us updated, though.

Thank you very much, I hope so too ??

No news from the casino at all, as I can see.

Let's wait to see how the casino will communicate with our team when the time comes.

Another update: this is the only thing they tell me. Im probably never going to see my money.