I've noticed that the speed of withdrawals depends on that. Sometimes they take that level away from you if you don't play.

Problem: I play almost every day, they take me out of ViP, it's illogical.

More payments even if it's not ViP and 3 working days problem already goes on 10 normal days with nothing

I think that if you win and withdraw, they lower your VIP level because they just did it to me.

Did they pay you quickly without being a VIP?

i've already made 4 withdrawals almost 4000€ it was quick and now i'm missing 4300€ and now i'm no longer ViP it's taking a long time and first time it's happening to me now we'll see when it comes it's already 10 days old

Now I understand everything, they've cut off your tap so they don't have to pay you so much ????

I think they are doing the same to me.

I think so

Now we have to hope, but I'm going to fight until the last minute

I have been waiting for 23 days and nothing has happened... I have tried everything but no chance

have you opened a complaint guru

Yes … nothing happens at all

I opened a complaint here and wrote to the casino's complaints team. No response.

Strange, complaining again is because I've seen people complain and they've resolved it successfully and tried again

Yes, I've been waiting for my payout since April 1st. Many people who made the payout after me have already received their money, but I haven't. I'm really desperate. I don't know what to do anymore...

How I understand you, then the casino says the payments are late and I have friends who did it last and have already received it.

I keep getting the same response from the casino saying that everything's fine with my payout and that I should be patient because there are delays. But I think 23 days is far too long for a delay. I don't think I'll ever see my money again.

And what does the casino guru say about this?

Nothing, I guess. I waited for a response from the casino, but nothing came. Now they've extended it for another 7 days (of which only 4 remain), but so far the casino hasn't responded to the complaint, meaning the case will be closed as unresolved in 4 days. I'm really at a loss.