I've noticed that the speed of withdrawals depends on that. Sometimes they take that level away from you if you don't play.

Yo he observado que de eso depende la rapidez de los retiros. A veces te quitan ese nivel si no juegas

Problem: I play almost every day, they take me out of ViP, it's illogical.

Problema jogo quase todos dias, retiram me de ViP n?o tem lógica.

More payments even if it's not ViP and 3 working days problem already goes on 10 normal days with nothing

Mais pagamentos mesmo n?o seja ViP e 3 dias úteis problema já vai em 10 dias normais sem nada

I think that if you win and withdraw, they lower your VIP level because they just did it to me.

Yo creo que sí ganas y retiras te van bajando el nivel vip xq a mí me lo acaban de hacer

Did they pay you quickly without being a VIP?

Te pagaban rápido sin ser vip?

i've already made 4 withdrawals almost 4000€ it was quick and now i'm missing 4300€ and now i'm no longer ViP it's taking a long time and first time it's happening to me now we'll see when it comes it's already 10 days old

ja fiz 4 levantamentos quase valor 4000€ foi rápido e agora falta me 4300€ e agora já n?o sou ViP está demorar muito tempo e primeira vez está acontecer me agora veremos quando vem já tem 10 dias

Now I understand everything, they've cut off your tap so they don't have to pay you so much ????

Ahora entiendo todo te han cortado el grifo para no pagarte tanto ????

I think they are doing the same to me.

Yo creo que me están haciendo igual

I think so

Penso que sim

Now we have to hope, but I'm going to fight until the last minute

Agora é ter esperan?a, mais vou lutar até último minuto

I have been waiting for 23 days and nothing has happened... I have tried everything but no chance

Ich warte bereits seit 23 Tagen und es passiert rein gar nichts … hab alles versucht keine Chance

have you opened a complaint guru

ja abriste uma reclama??o guru

Yes … nothing happens at all

Ja … es passiert rein gar nichts

I opened a complaint here and wrote to the casino's complaints team. No response.

Ich habe hier einen Beschwerde Fall er?ffnet sowie den Beschwerde Team des Casinos geschrieben. Keine Reaktion

Strange, complaining again is because I've seen people complain and they've resolved it successfully and tried again

Estranho, reclama outra vez é porque já vi reclama??es pessoas e resolveram com sucesso e tentar outra vez

Yes, I've been waiting for my payout since April 1st. Many people who made the payout after me have already received their money, but I haven't. I'm really desperate. I don't know what to do anymore...

Ja ich warte seit dem 1.4 auf meine Auszahlung viele die nach mir die Auszahlung get?tigt haben haben bereits ihr Geld erhalten nur ich nicht. K?nnte wirklich verzweifeln ich weis nicht mehr weiter …

How I understand you, then the casino says the payments are late and I have friends who did it last and have already received it.

Como eu te compreendo, depois diz o casino os pagamentos est?o atrasados e tenho amigos meus fizeram por último já receberam enfim

I keep getting the same response from the casino saying that everything's fine with my payout and that I should be patient because there are delays. But I think 23 days is far too long for a delay. I don't think I'll ever see my money again.

ich Bekomme immer wieder nur die Antwort vom Casino mit meiner Auszahlung sei alles in Ordnung ich soll Geduld haben da es zu Verz?gerungen kommt. Ich finde aber 23 Tage auch für eine Verz?gerung deutlich zu lange. Ich denke ich werde mein Geld nie wieder sehen.

And what does the casino guru say about this?

E o que casino guru diz sobre isto ?

Nothing, I guess. I waited for a response from the casino, but nothing came. Now they've extended it for another 7 days (of which only 4 remain), but so far the casino hasn't responded to the complaint, meaning the case will be closed as unresolved in 4 days. I'm really at a loss.

Irgendwie nichts , es wurde auf Antwort vom Casino gewartet da kam nichts. Jetzt haben sie es nochmal um 7 Tage verl?ngert (davon sind nur noch 4 übrig ) aber bisher reagiert das Casino nicht auf die Beschwerde hei?t in 4 Tagen wird der Fall als ungel?st geschlossen. Bin wirklich ratlos