Hello, I would like to file a complaint..how do I proceed

Well, the casino usually pays out players in about 2 weeks I would say. It doesn't have to be like that in every case but I've seen it a lot. So it's possible that it's the same in your case.

Hi, according to what I've seen, you managed to open the complaint. 

Can you tell us what your problem is with the casino at least briefly? 

waiting 9 business days for payment, I never got that, they are deliberately delaying payments

Yesterday I won 450 at this particular casino, I think we'll all get our money, just with a delay.

When

Hello, the casino has extremely long processing times. I described it in detail in my complaint. My first two withdrawals, from April 16th and 17th, were processed, and €500 each was transferred on May 2nd. However, one of the €500 was immediately withdrawn by the casino, with the pretext that my bank had declined it, which the bank refuted. A further inquiry with the casino revealed that there was supposedly a technical problem, even though the money was visible at the bank. So, on May 2nd, only €500 arrived once. I requested new withdrawals on May 2nd and within another two days, and I've been waiting again ever since. This time, after consulting Skrill, because my bank is supposedly having problems, which isn't true. It's probably a delaying tactic. How long will it take to pay out the €12,000 under these circumstances?

Fuck them thieves!

Nope..it's about 12k

You won't be done with that much money until 3 months of 2026, if they need 20 days for one payment and you can have 3 on hold

At a pace

So the problem is the same as other players. The casino pays the players but it takes a long time. Sometimes up to 2 weeks. Try to hang in there and if you don't get anything, our team will try to help.

Tomorrow is the 10th working day.

I can't assure you how long it will take, but as you can see the casino has quite long periods to give money to the players. You will definitely have to be very patient and not gamble with the money and wait. 

I saw that you have opened a complaint, so I hope it will be helpful and we can help you somehow. 

Didn't the casino need any documents or anything like that from you?

Thank you. I've contacted the casino twice about verification. Each time, they told me I'd be asked to do so at some point...I can't verify at the moment.

I'm expecting that, too. I won't play there again until everything has been paid out. That's incredibly unfair. And above all, I have to expect that amounts will be withdrawn again and again. Great. I was celebrating too soon. I had only deposited about 200 euros in total.

Me too...almost 3 weeks

I WILL DESTROY THEM I WILL SEND COMPLAINTS TO THE BODIES IN THE REPUBLIC OF CROATIA TOMORROW IS DAY 10 I HAVE PLAYED ABOUT 50 CASINOS BUT I HAVE WAITED FOR A MAXIMUM OF 3 DAYS FOR PAYOUT AND THESE THIEVES WILL AGREE WITH PAYOUTS JUST TO GET THE MONEY BACK

I WOULDN'T RECOMMEND THIS THIEF CASINO TO MY WORST ENEMY.

IN 48 HOURS, THAT CASINO WILL BE CLOSED AND BLOCKED