Hey, it's not the best if you can't log in to your account. I can see that the complaint should continue soon and I hope we can help you to get your money. 

Nevertheless, the casino only told you to wait and nothing more? Did they need documents from you or not?

Let me know, please.

I wrote my greetings to you, after 14 days I successfully received 2 out of 3 withdrawals. I hope the next withdrawals won't take as much time as the last time, thank you all for your help!

Hello, great news, I'm happy for you... hoping that the rest will come soon ????????

Hello, they have a new request each time, the last one was that I send them an email saying that I had no complaint!!! , and then I could only wait to know if he would like to unblock my account so that I can request the withdrawal of the money that remains in my player account... seriously

You're welcome, I'm very glad to hear the good news. I also really hope that the withdrawals won't be as long as last time, but of course you'll have to deal with it if that's the case and you know it won't surprise you anymore. 

If it bothers you, you can wait until you get all the money and go somewhere where it won't take so long. 

Fingers crossed. ??

Okay, so what did you write to them? In my opinion, these things should not determine whether or not a player can withdraw money. 

I have seen that your complaint remains unanswered and if you don't provide Nick with an answer, then the complaint will be closed. So I would think about whether you will leave it alone and deal with the casino or whether you want our help. Don't let it backfire on you in the end, because as I say, whether you have a complaint shouldn't have a direct impact on whether you get the money when you've won it fairly.???♂?

Hello, my payments have been cancelled for several days without reason. They don't give me an answer. Always with evasions about technical and banking problems that don't exist. I made the payments with Mastercard, which means that the withdrawals only leave me with the same payment method that you enter. I have 5060 euros to withdraw and I can't even make the 800 euros per day that they demand with their hidden withdrawal scam system.

Hello, I'm sorry for you, I got the same one and it's still not paid, still the same answers, always the same requests, but nothing moves, I've been waiting for 15 days that I've been waiting for the money I won, the last "excuse" they gave me is that there is a lot of payment to make?!?!? I advise people not to play at this casino, I hope it works out for you, but I think it's going to take a lot of time

It's mind-blowing, I'm still the same for a measly 800€ a day... it's a scam! Either they fix it or I'll report it to the gaming commission and the police.

Greetings, I received 2x 800 euros after 18 days, as I said, the transfer time is 2-3 weeks, you will receive your money, you just have to wait a long time for it.

Well, I'm going to spend up to 5000 for two months.

Hello, 18 days !! For me it makes no sense... absolutely no sense, but I'm glad for you that you got paid ??????

Who knows... This is terribly frustrating with them... What we don't ?????? know, I sincerely hope that you will have all your winnings ????

Good afternoon,

I have tried to withdraw my money from the casino with their absurd VIP policy of only being able to withdraw €800 a day, and they always cancel me by giving me the runaround. Technical problems, server problems, my bank. I have checked with my bank and there is none. If they don't resolve it I will have to report it to the police. Since I can deposit immediately and withdraw for days and days without a response.

Did they tell you when the technical problem will be resolved, at least?

We usually give casinos 14 full days to proceed with the payment, and only after this period can our complaint team intervene.

So, if you feel that it is really going nowhere, please let us know and we'll have a look into this.

I hope they will be able to fix everything soon, and you'll get your money.

Hi, this was a week ago.

Now the person who personally assists you, VIP, tells me that she will be absent until Tuesday. That she had expedited it in capital letters. Well, this morning she cancelled again. When you can request 800 daily. It's a disgrace and it's because they don't have the money to pay because it's not normal...

In my opinion, this is quite rude behavior. In my opinion, the VIP manager should provide a VIP approach...

Would you agree to submit the complaint eventually?

It will not hurt to be prepared, I suppose, but I hope it will not get that far.

This "casino" is shameful, Malina.

But yes, of course, if I don't receive payment this week, I will file a formal complaint. I don't have to wait to be able to collect when they have no limits on how much I can get paid.

No response, I have already sent 6 emails and no response.

Please let us know if you need any help to file a complaint whenever you wish then.