I am attaching some of their answers from the e-mails they sent me. They are just wasting my time as you can see and they don't close my account or giving any bonuses. Just to clarify, all my details are filled in as well I have provided the id they asked me.

It's a thing happening for many days now, they are finding new excuses every day. There are no details to fill in, there are no restrictions (they let me deposit/withdraw), there are no technical issues or whatever they find!!

THIS IS A NIGHTMARE! Basically there is nothing to fill in, just your full name and your e-mail/phone that you have already given when you registered. However they lie about declining the bonuses for that reason. Or the other reasons they find.

Thanks for the reply but I think this is something that would be more appropriate to put it for Tomas in a complaint. Maybe not every screenshot would be necessary, but the important ones about closing the account, because that is the point. 

Anyway, I saw that they explained to you why you didn't get the bonus. You say it's not because of that. Did you have everything filled in as requested at the time when it should have been done in order to get the bonus? 

I would like to point out to everyone the incorrectness of megapari who provided false information in the complaint against me saying that they do not manage the payments and payment methods but an external provider does. With my lawyer we have checked all their terms and conditions from top to bottom and we have found a huge contradiction in this statement that I will now attach to you. I am also disappointed by casinoguru who does not allow me to reopen the complaint despite the convincing evidence provided by me and is clearly protecting megapari. As you can see from my screenshot they claim to be able to cancel a bonus if there is an equality between the bank account, IP address and other between one player and another. This indicates that they are in possession of this data and that they can verify it, this implies that in my complaint against megapari they have provided invalid and false reasons to get their way. My lawyer is already taking action and preparing a lawsuit against megapari.

casinoguru shame on you, go against the weakest to favor the strongest

Hello,

I understand you are for some reason disappointed. I and other admins are not familiar with your case, but I believe the complaint team knows what it is doing. First of all, we do not view complaints as legal matters; hence, this could be the first breaking point. Besides, your complaint against Megapari Casino was about 20 accounts opened, not bonuses at the end of the day.

So, to be fair and to add My colleagues response to you, let me share this:

After a thorough and detailed investigation of your case, which included cooperation with Megapari Casino and internal discussions within Casino Guru, I regret to inform you that we have determined your claim to be unjustified.

While we sympathize with players who face gambling-related issues and strive to help when the fault lies with the casino, this situation does not reflect such a case. Many international online casinos, particularly those operating under non-local licenses, allow players to deposit and play without completing the verification process beforehand. This is a common industry standard.

In the case of Megapari Casino:

Quick Registration: The casino enables quick account creation via email, but it lacks the capability to cross-check new registrations against previously self-excluded individuals.

Data Handling: While you provided your personal information (e.g., full name, address, phone number, and card details) during your deposits, this data is not fully processed or stored by the casino. Instead, it is handled by third-party payment service providers, who, due to confidentiality policies, do not share such details with the casino.

Technical Limitations: Likewise, the casino does not share self-exclusion data with payment providers. This mutual separation of data means it was technically impossible for the casino to identify you as a self-excluded individual at the time of deposit.

This technical limitation explains how you were able to create 20 accounts and make deposits using the same credentials and payment method. Since the casino lacked the ability to prevent these actions, there is no failure on their end.

I'm sorry for your condition, and I honestly hope you will overcome the gambling problem. Take care please!

MEGAPARI IS A SCAM.

Let me tell you my case, I recently opened an account with them and deposited 300 soles. Yesterday I wanted to place a bet and it turns out that I was already blocked LOLOLOL, meaning without doing anything illegal, it was literally going to be my first bet. I contacted them and indeed they had banned me despite only depositing (I was never able to bet), obviously like any scammer they simply reserved the right to tell me why they blocked me and well they themselves authorized the withdrawal so I could get my money back. Surprise, I wanted to withdraw my money and it couldn't be done, I contacted them again and they alleged different things in a short period of time: 1. they said that the provider was failing 2. they played me with the support and security area 3. The most incredible thing was that they asked me to deposit to enable other types of withdrawals or else to place bets that add up to the same amount of the deposit, which makes no sense if they blocked me in the first instance.

I'm still waiting for a response, but they tell me the same thing: "Please wait 10-15 minutes," then "Support sees that," then "Please wait 10-15 minutes." If you're reading this, don't believe I'm a MEGAPARI account—"the scammers." I find it difficult to get that money back into my account. I hope my experience helps.

Have they even explained the reason for doing all this?

I believe that our complaint team could have a look at your case and hopefully help you out with it.

What do you say?

Please file a complaint here if you are interested and let us know any news, please.

This betting house scammed me.

I deposited 700 USD, earned 800 USD, and when I tried to withdraw the 1500 USDT from my account, they blocked the withdrawal by requesting documents, which I sent immediately on July 2nd.

Today I received an email stating that the ID card I sent was fake. I deny this and it really angers me. How could they invent such a thing? They don't have a facial verification program or anything. They just make you send some photos, which I sent in HD format for better resolution, and yet they still claim my document is fake so I don't have to pay.

I invited them to check with the civil registry in my country, but they don't do it.

Don't play at this casino. It's a fake casino. They steal from you and then fake your documents to avoid paying. They don't have automatic or facial verification. They do everything manually and slowly. It took them three days to respond.

Hello Joselu1308!

We’re truly sorry to hear about your experience, that definitely sounds frustrating, and we completely understand your concerns.

We’d really like to help you sort this out. Could you please share your Gaming ID? You can locate this information by selecting the "My Account" button situated in the top right corner of our website. So we can investigate the situation in detail and get back to you with clear information?

Your case matters to us, and we want to ensure you get the support you deserve.

Looking forward to your reply.

Our complaint team will investigate your case, and hopefully we'll be able to help you out if you say that you have been wrongfully accused.

Just reply to some additional questions in your complaint whenever possible, please.

This is a scam website, they hacked my money. I played this website with a trial mentality, recharged 300u, and won 700u. I thought I was lucky, so I applied for withdrawal. Then misfortune came, and the platform asked me to provide a series of documents to prove my identity. I provided them all as required, but in the end, they sent me an email saying they wanted to close my account and confiscate my balance. Since then, I have been unable to log in to my account. This is my worst gaming experience. I have never seen a website dare to blatantly block users' money, but this platform is like that. They have no bottom line, no credit, and they don't want users to win money. I don't know why they can continue to operate, don't they have legal and third-party regulatory authorities?

As I can see, they operate under the Comoros (AOFA), actually.

Did they explain the reason for doing this, though?

Our complaint team could have a look at your case if you wish and hopefully help you get your winnings.

All you need to do is submit a complaint here and explain the whole situation. We will do our best to get it solved, of course.