I see again on the casino website that they have returned the 150 of the withdrawal and there is a notification on the same website saying that the withdrawal is rejected because I have to send all the cards when I only have the one that I have sent (I only have one ) and they also ask me for a photo of the card again when it is already sent and it is the same one that I send to all the casinos and it has always been verified.

I think they don't want to pay

Here the card is sent over and over again but it's all for nothing. They reject the withdrawal again and ask for the card again.

It is clear that what they want is to delay the issue and thus they do not pay

I remember I had to do that on my first withdrawal using SEPA which seemed strange but after I did it once all other withdrawals were in my bank account in 24hrs

Hello there.

Have you asked the casino all those questions?

Let's start from the beginning. Maybe the initial KYC was meant to verify you - not the payment option. Since you have not submitted any withdrawals back then, the casino just waited to see what payment option you chose in case you stay, and manage to win.

It sounds reasonable to me. Not entirely sure why the transaction needed to be stopped - you should ask the casino. I'd love to hear the explanation, though I guess it's probably because the system is designed this way.

I find it hard to believe the casino does not send confirmation or information about aborted withdrawal, again I would ask the casino to make sure.

From my point of view - if the verification is done directly on the website in a special section for instance, and the process is well described in terms, I don't think instructions sent by email are necessary - just my point of view. They should at least send a final confirmation that you pass the verification. That's standard, I think.

Let me know whether you get some answers.

Dear canaberto,

Sending the same picture over again is pointless. I'm sure you figured that out already. Every casino is different, the picture you usually use does not work here, so ask the support what exactly they need you to send.

To me it does not seem like stalling tactics, you should try to collaborate with the casino first. If collaboration fails, then it's time for questioning the casino's approach. That's my opinion.

Let me know how you proceed.

I agree.

They have already verified my card today and they tell me in the chat that they are processing the withdrawal today.

Thanks for everything

That is 100% positive ??

I would love to know you got the money, let me know, please.

I would like to ask if anyone has already received the winnings on their account? Thank you.

Yes I have had 3"withdrawals with them the first one I had to reverify my visa card as soon as I had done that the money was in my account early next day. The second and third no more verification in my account early next day by SEPA bank transfer you lose a bit on the currency rate but not much.

The finance dept doesn't work on weekends but if you make a withdrawal request you will get it on Monday

How big were the selections? Thank you

A few people write here that they had a problem with the selection.. so what should I expect..

Hello.

If a few others had trouble choosing, it doesn't mean you will too. They may have used a different payment method, they may be from a different country, so their preferred payment method may be different from yours.

So the answers probably won't be completely relevant to you.

I would rather make sure whether the casino communicates with you, whether you have ever withdrawn something in the past and if not, whether you already have a fully verified account?

Please, let me know.

Yes, fully verified.. I am making a withdrawal for the first time for a test... yesterday I entered a withdrawal and today the withdrawal was shown in the transaction history but without the possibility of cancellation.. I think it is accounted for and now I just have to wait...

I would also say that it is on the right track. In the case of a fully verified account, it seems to me that the withdrawal is already in the process ??

So maybe it was just a minor glitch. Then please let us know when the transfer rings. Let us know that it went well.

Hello, I have a problem with the verification of residence, because I don't have my own residence and I'm not even renting, so I can't prove it even through a bank account, would someone be so kind as to advise how to deal with this?

Your bank account statement should still have your address on it so send them a screenshot or pdf

I will try, thank you very much??

Little girl. I'm afraid you should have thought of this before you registered ??.

All foreign casinos check your residential address, which you can also prove with a bank statement or utility bill. They have it written in the rules.

"Client Identification

The Client Identification Program is to be carried out:

before any financial transaction can be made;

when there is any doubt about the authenticity, veracity, or adequacy of the previously obtained Clients' identification data.

requires Clients to provide proof of identification and if necessary, proof of residence; and

does not under any circumstances permit any transaction to be made with

incomplete identity and if needed residence verification information. "

At a casino with a Czech license, you would go to a branch and the place of residence or permanent residence would be determined by the ID card. But in this case you have a problem. If I understand correctly, the only proof of address is just the OP, right? And may I know what address you have on your bank statement?

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