Yeah buddy that's what you get when dealing with unlicenced unregistered gambling entities ?? that ones on you, and most likely it will stay as is.

Sorry for your loss tho

Hi, that's unfortunate. Do I understand correctly that you paid 9000 CZK as a withdrawal, that it will ever be made? That honestly sounds like a pretty fraudulent tactic, so I hope I misunderstood.

You can complain to us, there is a panel for submission in the complaints section. Try the direct link here ??

Maybe it wouldn't hurt to mention the excuses they've come up with so far?

I won over 100,000, requested a payout, they charged over 9,000, and I've been waiting since June 6, 2025 for a payout, and they keep telling me that the developers have to check the games I played and that I have to wait, that it's standard procedure, then that it has to be approved by the finance department, and it keeps going on and on, for the last week I've been posting every day and it keeps going on and on

Congratulations, that's a very nice win!

I take it as normal that with such a win, the casino would really ask the game manufacturer to investigate whether the game and the circumstances were okay, but somehow I still don't quite like the fee. Especially when the payout of the winnings hasn't even started yet.

I hope the review won't take too long and please let me know how it goes - just to be sure.

Yes, I will definitely call back, so far they are just promising and nothing is happening

Okay, agreed.

It's stupid, but we probably won't think of anything more right now. We'll wait and see what happens next. It's not exactly good news, but some of these checks take more than a month. Well, I hope this isn't the case!

Well, I'm starting to feel weird about this, today they wanted to send a photo of another document, after 3 weeks ??

Well today they wanted to send a photo of another document, after 3 weeks, I'm starting to get worried ??

I understand why it seems like a problem, but on the other hand, it means that at least someone is looking into the situation. What did they ask you for now? Something additional or documents they already have again?

In the morning they wanted a driver's license and in the afternoon they wanted my ID card and a selfie with it, but this is the second time they wanted it, 2 weeks ago they said it was fine and they recognized this document, so today nothing again And week 4 starts

their answers keep repeating themselves every 2-3 days, they have it preset otherwise the word order would be different every time

So, over the weekend, a total of 4 times, an identity document, which each time is allegedly not readable even though they recognized it 2 weeks ago, I'm starting to get desperate and don't know where to turn for help

Hi, this is not very encouraging news. However, it might give you some peace of mind if you filed a complaint with us about this casino. This would mean that you would have one of our specialists on hand to try to resolve the situation with the casino.

Colleagues will be happy to review documents that the casino suddenly deems illegible and will be happy to work with the casino representative to find the problem. This of course includes anything else that needs to be resolved in connection with the payout.

It's free, so I think you could give it a try.

This green link will redirect you to the complaint form itself. You can easily copy the text from your posts directly into the request and add a comment to it so that someone who hears about the situation for the first time can get the best start. However, don't worry if something is unclear, colleagues will ask questions.

What do you think, how does that sound to you?

Yes, if things don't improve today, I'll be happy to accept help, have a nice day