Yeah buddy that's what you get when dealing with unlicenced unregistered gambling entities ?? that ones on you, and most likely it will stay as is.

Sorry for your loss tho

Hi, that's unfortunate. Do I understand correctly that you paid 9000 CZK as a withdrawal, that it will ever be made? That honestly sounds like a pretty fraudulent tactic, so I hope I misunderstood.

You can complain to us, there is a panel for submission in the complaints section. Try the direct link here ??

Maybe it wouldn't hurt to mention the excuses they've come up with so far?

Ahoj, to je nemilé. Chápu správně, ?e jsi zaplatila popatek 9000,- jako za vyběr, ?e se někdy uskute?ní? To zní up?ímně jako docela podvodná ttaktika, tak doufám, ?e jsem to pochopila ?patně.

Stě?ovat si m??e? u nás, v sekci stí?nosti je panel na zadání. Zkus p?ímy link zde ??

Mo?ná by ne?kodilo zmínit i ty vymluvy, s ?ím zatím p?i?li?

I won over 100,000, requested a payout, they charged over 9,000, and I've been waiting since June 6, 2025 for a payout, and they keep telling me that the developers have to check the games I played and that I have to wait, that it's standard procedure, then that it has to be approved by the finance department, and it keeps going on and on, for the last week I've been posting every day and it keeps going on and on

Vyhrála jsem p?es 100000,- po?ádala o vyplacení vyhry, stáhli si poplatek p?es 9000,- a ?ekám od 6.6.2025 na vyplacení a po?ád na mé dotazy jen vypisují, ?e vyvojá?i musí zkontrolovat hry co jsem hrála a ?e musím po?kat, ?e to je standardní postup , pak ?e to musí schválit finan?ní oddělení a po?ád dokole?ka, poslední tyden si vypisujem ka?dy den a je to po?ád dokole?ka

Congratulations, that's a very nice win!

I take it as normal that with such a win, the casino would really ask the game manufacturer to investigate whether the game and the circumstances were okay, but somehow I still don't quite like the fee. Especially when the payout of the winnings hasn't even started yet.

I hope the review won't take too long and please let me know how it goes - just to be sure.

Gratuluji, to je moc hezká vyhra!

Beru jako normální, ?e p?i takové vyh?e Kasino opravdu po?ádá vyrobce hry, aby prozkoumal, ?e hra i okolnosti byly v po?ádku, ale nějak mi po?ád úplně nesedí ten poplatek. A to hlavně ve chvíli, kdy se je?tě ani neza?alo s vyplácením vyhry.

Doufám, ?e to prově?ování nebude trvat u? moc dlouho a prosím dej mi vědět jak to celé postupoje - jen pro jistotu.

Yes, I will definitely call back, so far they are just promising and nothing is happening

Ano,ur?itě se ozvu, zatím po?ád jen slibují a nic se neděje

Okay, agreed.

It's stupid, but we probably won't think of anything more right now. We'll wait and see what happens next. It's not exactly good news, but some of these checks take more than a month. Well, I hope this isn't the case!

Fajn, domluveno.

Je to blby, ale víc toho te? asi nevymyslíme. Po?káme, co se bude dít dál. Není to sice úplně dobrá zpráva, ale některé tyhle prověrky trvají i déle ne? měsíc. No, doufám, ?e tohle není ta situace!

Well, I'm starting to feel weird about this, today they wanted to send a photo of another document, after 3 weeks ??

No za?ínám z toho mít divny pocit, dneska chtěli poslat foto dal?ího dokladu, po 3 tydnech ??

Well today they wanted to send a photo of another document, after 3 weeks, I'm starting to get worried ??

no dneska chtěli poslat foto dal?ího dokladu, po 3 tydnech, za?ínám mít obavy ??

I understand why it seems like a problem, but on the other hand, it means that at least someone is looking into the situation. What did they ask you for now? Something additional or documents they already have again?

Chápu pro? to vypadá jako problém, na druhou stranu to zna?í, ?e se situaci aspoň někdo věnuje. O co Tě po?ádali te?? Něco dodate?ného nebo znovu dokumenty, které u? jednou mají?

In the morning they wanted a driver's license and in the afternoon they wanted my ID card and a selfie with it, but this is the second time they wanted it, 2 weeks ago they said it was fine and they recognized this document, so today nothing again And week 4 starts

their answers keep repeating themselves every 2-3 days, they have it preset otherwise the word order would be different every time

Ráno chtěli ?idi?sky pr?kaz a odpoledne zase ob?anku a moje selfie s ní, akorát tu u? chtěli podruhé, 2 tydny zpátky tvrdili ?e je to v po?ádku a tento doklad uznali, tak?e dneska zase nic A za?íná 4 tyden

jejich odpovědi se opakujou po?ád dokola cca co 2-3 dny, mají to p?ednastavené jinak by byl slovosled poka?dé jiny

So, over the weekend, a total of 4 times, an identity document, which each time is allegedly not readable even though they recognized it 2 weeks ago, I'm starting to get desperate and don't know where to turn for help

Tak za víkend celkem 4x doklad toto?nosti, ktery poka?dé údajně není ?itelny ikdy? ho p?ed 2 tydny uznali, za?ínám byt zoufalá a nevím kam se obrátit o pomoc

Hi, this is not very encouraging news. However, it might give you some peace of mind if you filed a complaint with us about this casino. This would mean that you would have one of our specialists on hand to try to resolve the situation with the casino.

Colleagues will be happy to review documents that the casino suddenly deems illegible and will be happy to work with the casino representative to find the problem. This of course includes anything else that needs to be resolved in connection with the payout.

It's free, so I think you could give it a try.

This green link will redirect you to the complaint form itself. You can easily copy the text from your posts directly into the request and add a comment to it so that someone who hears about the situation for the first time can get the best start. However, don't worry if something is unclear, colleagues will ask questions.

What do you think, how does that sound to you?

Ahoj, to nejsou zrovna moc povzbudivé novinky. Nicméně mohlo by Tě t?eba trochu uklidnit, kdybys sis u nás zadala stí?nost na toto kasino. To by toti? znamenalo, ?e bys měla k ruce jednoho na?eho specialistu, ktery by se pokusil nastalou situaci s kasinem ?e?it.

Kolegové si rádi projdou dokumenty, které casino najednou pova?uje za ne?itelné a rádi budou se zástupcem casina pátrat pro problému. To samoz?ejmě zahrnuje i cokoliv dal?ího co je pot?eba v souvyslosti s vyplatou peněz vy?e?it.

Je to zdarma a tak myslím, ?e bys to mohla zkusit.

Tento zeleny link Tě p?esměruje na formulá? samotné stí?nosti. Klidně m??e? nakopírovat text ze svych post? p?ímo do té ?ádosti a dodat k tomu komentá? tak, aby někomu, kdo usly?í o situaci poprvé, to dalo co nejlep?í start. Nicméně nemusí? mít obavy, kdy? něco nebude jasné, kolegové se doptají.

Co mysí?, jak Ti to zní?

Yes, if things don't improve today, I'll be happy to accept help, have a nice day

Ano, pokud se to dnes nějak nepohne ráda pomoc p?ijmu, zatím hezky den