Hi delc22!
Wow, this is definitely good news. Congratulations on the big win!
Usually we give casinos 14 full days for the withdrawal process. Can you tell me for how long have you been waiting? If its new request, then I would advise you to wait a bit more and to see how the situation will go. Meanwhile you can see that other players also have similar experience like yours. Based on this I can say that this is not very good situation, if a lot of players have problems, but the best would be to wait for now!
I checked the Casino Safety Index, and it seems pretty good, though, so I think even like this "500 every three days", is not so bad after all. But if you see that the situation is going bad, somehow for some reason they are making delays or simply just not giving the money to you, you can submit a complaint anytime in our website. I am sure our Complaint Team will do the best to help you!
Please let me know if you will occur any problems while withdrawing, and I will be sure to help you.
Good luck!
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