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Good evening, I have created an account, I have sent all the documents for identification and I have requested a withdrawal...how long will I have to wait??

Hello.

Surely the best way to find out is to get in touch with the support, and they should tell you all about it.

Have you tried that already?

When exactly have you requested the withdrawal, please?

Good evening, I got in touch with them...Yesterday I sent all my documents for verification of my account and requested a withdrawal of my money...Today they suddenly canceled my withdrawal and asked me for strange documents, namely a selfie photo of me holding my bank card...I sent this document and still nothing

It is a standard KYC to tell you the truth, and we have seen this in many casinos.

They will probably do some additional verification, which usually takes place when the amount is higher.

Could it be this case?

Hello, I've won a total of 3,000 and have been trying to verify myself since Sunday. Today I was told I have to take a selfie with my ID, and my casino profile on the website has to be visible in the background. I've uploaded everything now; we'll see what happens next. ?????

Thank you for informing us. Surely keep us updated. Hopefully soon you will be verified then.

My first attempt was rejected today. I took another picture and uploaded it. I hope it works.

Did they explain why it was rejected, though???

The quality was not good enough

. However, it is not easy to take a selfie with ID in hand and the website must still be clearly visible in the background

Yeah, I surely understand that. The casinos always need it in good quality, though, because they need to make sure everything is okay.

So, have you managed to get it approved the second time?

Update: I'm now verified and waiting for my payout.

Now I just have to wait for my payout. I've been told it can take up to 30 days.

Initially I was quite happy for you, yet then I spotted up to 30 days. Well, I spotted "Withdrawal limits per month - €5,000" Should be slightly quicker, I guess.

OK, so you mean I don't have to wait 30 days? Support told me it could take up to 30 days.

Radka just wanted to say that your amount is not up to the limit, so hopefully they will be able to proceed with it faster.

We are unfortunately not able to know the exact time. Surely keep us informed, though, and I will keep my fingers crossed here.??

The payment has been rejected again. I'm now asked to upload proof of salary... it never ends.

Hi, I'm going through this right now too. I've been waiting a few days for verification, and it keeps getting rejected. I owe €5,000, and I'll get it. I went to a lawyer yesterday, and he told me to wait a few more days, and if nothing happens, he'll take care of it and get the money for me. And it doesn't cost me anything, thanks to legal protection.

So, perhaps it is the best time to file a complaint.

What do you say?

If they are still delaying the payment, our team will intervene.

Please follow this link to do so, and describe the whole situation.

May I ask how long you have been waiting for your withdrawal, please?

If you see that they give you the runaround as well, our complaint team is here to help.