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In my opinion, you should respond to the instructions given by the casino in the complaint:
"Should you require assistance, please contact the payment provider or system through which the payment was made. If they are unable to assist you, we kindly ask that you email us a statement from your card covering the period from the withdrawal to the submission of your application."
Focus on the text at hand, please. You are not required to post those screenshots on the forum. You should instead send the specific documents to the casino.
Actually, your lack of understanding played its role too....
I have deposited 5000 7 days ago since then Parimatch is giving me excuse of u will receive the deposit and are replying same thing every time kindly help me solve the issue
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