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hello... this is my complain to PINASBET ONLINE CASINO, that I played last SEPT. 21, 2022...

some agent's message me that I am the lucky gamer that PINASBET ONLINE CASINO, has chosen to be given a reward, so I tried the game,,, I deposited 100 pesos and entered the 50% first daily deposit promo and they approved it, and when I won 36,000 pesos and tried to withdraw it, they rejected my withdrawal and blocked my account

Hello,

Maybe your account was blocked because you submitted the withdrawal for the first time. Meaning now you have to get verified in order to get paid.

Anyway, did you check the bonus rules I wonder? I hope there is no max cashout rule ??

Let us know it goes, please.

I actually share the same sentiment for this "online casino" I registered for an account days ago, i think? But, only started playing at this casino today. I went in and paid 300php as my starting "capital" like i would normally do with any other online casino platform. I like to test the machine first before I even start paying for a much bigger amount only to end up losing a much bigger chunk of the cashed in money. at around past 5pm today, I won around 8k. So I decided to stop at 7.5K and processed my withdrawal request with them. I already verified my identity with them and even contacted CS to know how long will it take for them to process identity verification. I was told that I passed the verification process and that I have to refresh my page. I did exactly what I was told and saw that indeed it was already completed. I, then, processed my withdrawal request. After a couple of minutes, I checked on the status of my request and saw that it got rejected. I immediately contacted CS and was informed that my betting is still under review (which is ok, by the way). Since this is the very first time my CO got rejected by an online casino, I become worried and started searching for similar situation w/in FB and also google (that’s how I found this article and your website). Honestly, those comments that I saw made me feel that this is is all a scam. AnywY, ill try to wait for their update. Per ler CS they don’t have a specific timeline for it

my account was fully verified, and they always call me and invite me to play but when ever I open their app and try to contact their costumer service they are always under maintainanace since I won.

Hello,

according to the situation the other player is facing by now, can you access your account, I wonder? Any signs of maintenance, please?

I think that unless the review is done, all withdrawals will be rejected. Some casinos do it this way.

Can you paste some screenshots, please? Are you in contact with the casino now? I just want to be sure.

sir salam alaikom my problem is yesterday and until now i can't withdraw my money..all the agents at pinasbet casino don't answer me i'm waiting for a withdrawal they keep rejecting me..i used to play here at pinasbet casino i lost a lot but when I want to ewithdraw, they don't want everything, I did it even in the bank account ok..

Hello dear player, I'm sorry to hear about your issues, as you can see other payers from the Philippines face similar problems.

Here you can check open complaints. If you feel you need help submit our own complaint here.

Let's hope for the best. ??

Yes, I can still access my account. I have tons of screenshots and even a screen recording of me playing it yesterday while sending a message to the live chat rep. You’d see there that they’re unresponsive. The messages are only even tagged as delivered and not "read" which means they didn’t even dare open it. I have 2 of the most recent chat transcripts as well. Where can I forward them? I need an email address where I can send it to, please. The screen recording as well as the screenshot is still in Google drive with their own folder labeled as PB.

I suggested that you should submit a complaint, this is the proper place for every associated document.

Submit it here.

hi to all of you,,,

my account was fully verified and I already submitted every thing that they needed but still there is no reply from pinasbet... it's been 3 weeks already and still no words from them,,,

Hello,

according to your complaint, it seems that the withdrawal was submitted on the 1st of October, so I'd say that it not has been 3 weeks.

As Kristina asked you lately, have you received your withdrawal from the casino yet?

Kindly reply via the complaint.

My acct is locked by pinasbet i won 30000 pesos and i try to withdraw but it always says its rejected......and my bet is under review....then they locked it...my acct is fully verifed

Hello there,

the same advice would go for you as well, if you feel you need help, I suggest submitting a complaint.

I just submit a report

How can i report to the casino site?

Hello,

allow, that's good - I hope that the complaint team will be able to solve the issue since you have only played with your funds so you have not taken any bonus I think. Just give our team some time to check it and decide on the next steps.

I'd like to answer your second question as well, but I do not understand the point it seems.

By "How can i report to the casino site?" - Are you asking me how to report the casino to some authority or how to reach the casino, please?

Kindly let me know.

I mean how can i contact pinasbet because their customer service is not replying

Hello,

I'm sorry but I have no solution, I would try every contact form advertised on the casino site or their social media profiles.