Boss text me I can call 09497927541

Sir, there is no chance that mine is a fraudulent acct.. They say that it is multiple acct, my acct is verified and my ID is still there

I have a feeling that you could use some help, am I correct?

I'm sorry but the complaint is closed as unresolved due to a lack of cooperation from the casino.

There is nothing we can do for you now.

Did you try to turn to the PAGCOR (https://www.pagcor.ph/regulatory/index.php)?

We could use some details, I guess.

I am playing for several hours and have lost a lot already and when I started to win significant I strarted to try withdrawing my wins. All of a sudden my withdrawal request was rejected and I was told by the agent that I was "cheating". She said it was mentioned by the GP (game provider). I don't understand what they are saying that I am cheating. I did not do anything illegal. Then afterwards they seem like confiscated all my winnings for no apparent reason....amounting to PHP60,000+. Then no one is talking to me until now. I am trying to reach out to them, they don't want to talk to me or explain and show and prove how I have cheated in the game. This experience with them is infuriating!!!

Well, this requires more details from the casino. If they fail to explain how exactly did you cheat, I guess you should submit a complaint.

Learn more about the process here.

Unfortunately they cannot explain it. I in fact demand it from them, yet they went silent. They said the game provider (Dream Gaming) told them so they only relied upon it without any investigation done. It's a scam written all over it.

Hi, I am very sorry for your troubles. Anyway, despite what they say I would submit a complaint if I were you. At least it helps another players to see the reality and bad reputation of the casino (by Casino Guru rating scale) with the specific example. So players can make decisions to play or not to play there based on more evidence then.

Wonder if Casino Guru can help chase them but anyway I logged complaint here as well as per your recommendation. Thanks for any help that you can extend.

How do I change my 1Win Id?

Well, for that the 1Win support should help you out. Try the chat operator. ??

It is definitely worth trying out.

Let me know how it went!

same situation here... i lose big amount and now im winning a small amount they keep rejecting my withdrawals since nov. 16 til up to the present.

Since Nov. 16 til now I cant withdraw my money and they keep telling system maintenance. Its impossible over 24 hours to have system maintenance. They keep rejecting my withdrawals its 120k its just a small amount compaired what i had lose more or less 1M.

Hello, I think there is no need to panic right away when the withdrawal is only a few days away. We give casinos 14 days to resolve such issues. Are you still in contact with the casino and informed about how long the maintenance should be ? 

However, I noticed that you managed to file a complaint, so when the mentioned time is up, our team will try to help you. In the meantime, feel free to update us when you hear something new.