Well, I suggested the option. You see, I'm unable to provide any further insight about the situation. It is not my place to review game sessions and compare that with your view; we have the Data Team for that, and the response you get definitely comes from the Data Team member.

Unfortunately, based on the explanation provided, my colleagues are unable to assist you or contest the casino's decision because they cannot prove that you were entitled to a different prize.

I honestly have nothing else to add.

Honestly, claiming that prizes are not random cannot be considered a proven fact based on just one video. I believe that was the point of such a complex explanation you previously got.

Stating that the other person is wrong is merely your opinion, which means there is essentially no solid basis for any confrontation. It is just a verbal debate, nothing we could use to complain against the casino.

If you believe that the outcome is not random, which is certainly your right, please consult with the game provider or licensing authority.

One thing is the game rules and the other is questioning the randomness.

What option did you suggest other than failing to look then discuss?

Once I ask did you watch the video even a new player would clearly what is wrong. There are multiple things wrong so just watch please.

If you can do that in honest clear mindset perhaps a civil conversation can take place.

Balls in your court.

Tell me did watch the video via the link.

Multiple thing were clearly in that game no video feed (live game)

Clearly no banana's (can't win what's not there)

Ergo ?

That's why I highlighted this it there rules debunked random prizes not my opinion.

5. Each try at the Claw Machine can bring prizes based on the toy which falls in the targeted tank

You use a claw to try and pick up a toy if successful the toy has an assigned prize.

Green clover $30 bonus cash

Diamond $15 real cash

Grape 10 points

Banana 30fs

Strawberry 15fs

I'm sorry, but I do not see the point where any of this goes against the randomness.

It is just a unique graphic and "story" mechanism to invoke the feeling that you actually bring the toy outside the tank. The randomness determines the outcome, but the rest is just a show.

I apologize for not following your point, but I sense some irony from your post. Well, I tried to provide you with my honest opinion on the situation since you openly expressed concerns, but I understand your current approach is somehow different. Perhaps it would be better to let go. So, I will do that. Stay well.

Before speaking on a topic perhaps look into it a little yourself 1st. your response is the only random thing.

My statement of watch the video seems to have fallen on deaf ears. Well have you?

I once thought of casino guru as somewhat honourable. I see now that's not the case.

Very disappointed your focus has clearly been a bias without reasoning hardly the makings of a mediator impartial party?

Normally the objectives would be to gather all relevant information, compile it then choose a direction forward if one.

I never give all my evidence before been shut down.

No attempt to ask, if I have anything else to submit or dialogue of any kind until the thread.

To which annoyingly feels talking to a teenager.

Thank you for showing me your oh so wonderful instant insulting lack of communication lack of logically processing and cowardly lack fortitude when meet with confrontation.

Bye now done kicking your ass

I explained that I am not the right person to take on such a task. I said that as soon as I had a chance to look into what you were dealing with. But you keep pushing because I demonstrated that I care.

So, in my opinion, saying all of that reveals far more about you than it does about me.

If I could help you, I would; however, this is not the case. There is no need for conflict.

Take care, please.

Don't introduce yourself as a admin. Then insult "hence I also guess very detailed, feels like nonsense to you."

And expect no kickback.

Wouldn't that be on you.

When did you say you looked into or that I think you care.

I just can't stand gas lighting. Pretentious people spin false narratives.

Perhaps silence would be your best course now. Or block me as your opinion means nothing.

As admin wouldn't you then direct or inform the right person if you are incapable.

But no ypu didn't.

how did you become an admin?

Dear user, your personal attacks are completely unnecessary, and it is quite obvious that you feel frustrated that we (Casino Guru) can't help you push the matter further. I get that; however, I can't change that by any means.

We can't help you, and the forum is not the place for challenging rejected complaint requests because the people who rejected your case are not even here.

I'm sorry your complaint request was rejected; that was the call of the proper person. Having said that, I honestly and respectfully have nothing more to say to you under these circumstances.

I hope it all makes more sense now. Kindly stop being abusive, or you will actually be banned. It is your call, I suppose.