Pa, predlo?io sam opciju. Vidite, ne mogu da pru?im nikakav dalji uvid u situaciju. Nije na meni da pregledam sesije igre i upore?ujem to sa va?im mi?ljenjem; za to imamo tim za podatke, a odgovor koji dobijate definitivno dolazi od ?lana tima za podatke.
Na?alost, na osnovu datog obja?njenja, moje kolege nisu u mogu?nosti da vam pomognu ili ospore odluku kazina jer ne mogu da doka?u da ste imali pravo na drugu nagradu.
Iskreno, nemam ?ta drugo da dodam.
Well, I suggested the option. You see, I'm unable to provide any further insight about the situation. It is not my place to review game sessions and compare that with your view; we have the Data Team for that, and the response you get definitely comes from the Data Team member.
Unfortunately, based on the explanation provided, my colleagues are unable to assist you or contest the casino's decision because they cannot prove that you were entitled to a different prize.
I honestly have nothing else to add.