Hello. Yes, I asked in the chat. They said I have to write an email. I already did that two days ago. Today I got a response saying they don't understand what I want. I have to write in detail. I just did that again. They're just wasting time.

this is the text I wrote

Good day. What don't you understand? Why can't I make payments to your casino yet? My payments are blocked by your casino, although my account is already fully valid? What else do I need in order to get my winnings? Stop wasting time. This is already beyond the limit. Complete rudeness.

what can't one understand here ????????

Die veraschen mich.

das ist der Antwort von denen.

Obwohl hatte ich alles unten im text beschrieben

Siana (Posido) 

17 Jun 2025, 17:08 EEST 

Dear Wadim Renner,

Withdrawal limits vary depending on your account level, which is determined by your gaming activity within the last 90 calendar days.

It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.

The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

Your current status (Level 5) allows you to withdraw up to 1,500 EUR every 24 hours up to a maximum of 3 active withdrawal requests.

If you have any additional questions, please, do not hesitate to contact us via email [email protected] or via Live Chat. 

Best Wishes, 

Customer Service

Wadim Renner

17 Jun 2025, 14:15 EEST 

Good day. What don't you understand? Why can't I make payments to your casino yet? My payments are blocked by your casino, although my account is already fully valid? What else do I need in order to get my winnings? Stop wasting time. This is already beyond the limit. Complete rudeness.

--

They try to get you to spend as much money as possible. The VIP level is only governed by deposits and withdrawals, not by gambling activity (a big lie). I was level 4, and after two withdrawals of €1,000, they manually lowered me to level 1 with 0%. I then had to wait at least 10 days for the €500 withdrawals.

Yes, that's it. They're taking time with Hornung so that I'm gambling everything away

They replied again, and they still can't understand what I mean by the will. That's a real cheek.

send them a copy of email

Are you kidding me? You blocked my payments and you dare ask me what my problem is? Are you crazy? I want my money back, and you won't let me because you blocked my payments. Look at the photo I uploaded for you. It says: The casino blocked my payments. Why? I'm handing this case over to a lawyer. I'm sick of your lies and all the ridiculous excuses.

Since you pretend not to understand me, answer me one question: Why can't I request a withdrawal of the funds?

Thursday, June 17, 2025, 22:13 +03:00 by Support Posido < >:

Your request (30462497) has been updated. Reply to this email to add further comments.

Annalisa (Posido)

June 17, 2025, 10:13 PM EST

Dear Vadim Renner,

Thank you for contacting our support team.

In order to be able to assist you further, we would kindly ask you to provide us with some further explanations regarding your request.

Thank you in advance for your cooperation.

If you have any further questions, please do not hesitate to contact us via email at [email protected] or via live chat.

Best wishes,

Customer service

Vadim Renner

June 17, 2025, 5:31 PM CEST

How can I withdraw? My withdrawals are blocked by your casino. Are you trying to rip me off?

Vadim Renner

Can you also please help me with withdrawals from robocat 500eur. They canceled the account and are not responding to emails....thank you, they wanted to send details for a bank transfer and are not responding

Then they probably gain time and have a delay, in which case I would recommend not doing anything with the money until you are allowed to withdraw it.

Definitely do not play with them so that you do not lose it and so that you can still be helped. I know how frustrating it must be because I would not want to experience the same thing just from the feeling. I do not know what could be behind this when your account was verified, so I believe that when our team gets to your complaint it will not take long for the casino to clarify it for us if it does not know you.

But we will have to wait for that.??

I already replied to you and we have a conversation in the thread that is dedicated to RoboCat casino. Please don't mix two different things here and let's stay where we wrote together. I doubt that a player who is struggling with his withdrawals will be able to help you in any way in a completely different casino with your problem.

So try to stick to what I wrote to you.

Thank you. ??

Thanks

I just wanted to say that this casino network falls under the same company (robocat, malinabet, rabona, posido, nomini, pistolo, wazamba etc.) each has problems with withdrawals... if they block you on one site, they won't send it to you on the others

Of course it's okay that they belong to the same group and I understand why you wrote that. However, when something refers to another casino, it would be good to write directly to it, because then everyone could write about different things about the Posido casino, which is the thread, even though it's in the same group, and then there would be a lot of different information about many casinos.

The fact that they belong to the same group may not be a reason why you will not receive money from anywhere. However, from my experience, from what I see players write about these casinos, they pay out relatively late. Sometimes it is up to two weeks, which players probably do not count on when they come to play there.

However, if it takes 2 weeks, or it's getting close to that date, and you still don't have the money, let us know and we'll try to help.

Unfortunately, there's probably nothing else you can do yet, and unless you have a problem with verification or something else and you just have to wait, there's no rush.

But I believe you will get your money and then you will be able to decide whether to continue playing here.

Hello. My account has been verified for a week, and they still haven't paid out. I've been waiting for a payout for a week. ???????? What else can we do?

Apparently, we just have to wait. We give casinos 14 days to pay out a player and this casino pays out right around that time. It's quite late and often unacceptable for the players but that's the way it is. 

So patience will still be needed, it will be important not to gamble with the money and not to get caught out so that it doesn't end up badly for you in the end. 

I know this is probably not what you want to hear, but I am writing this mainly because I have encountered this situation with many players at this casino.??

Thanks for your reply. If it takes them 14 days to pay out €800, then I'll get my remaining €25,000 after about a year. ??????

I haven't played with them for a week. They're trying to rip me off. I won't let them do it; I won't lose a cent. Okay, then we'll wait.

Even if it comes in at €1,600 a month, that's awesome. If you know you paid in €125 and you take out €26,800. ????

Patience. I've won over €10,000 three times at these Rabidi casinos, and I've cashed out very slowly (and spent a lot of money). Always on slots from the Hacksaw operator. How did you win it?

I know that other players wrote that they often received all their withdrawals at once. So if you can only enter 3 times for €500 each, they came pretty much at the same time. I hope this will be your case too, although I would say it's a bit long to wait 2 weeks for 500 nowadays. 

Unfortunately we can't speed it up but if you have a problem getting it, definitely a complaint is a good option.

I always play the same games.

On 24.04 I won 16000€ with the Super x (this game I play the most) with 2€ played 8001 x given

and on May 23rd the same game but played with 1€ and given 8002 times.

Then I continued playing with Bock of Fallen where I often got 1000x with 1€ and when I played for the key with 7€ I also got 1000x.

That's how I got up to €31,800 and then lost €5,000.

Now I don't play there at all.

They have 1800€ unpaid and I'm still waiting for the remaining 25000€.

I have €800 a day. I'm waiting, what else should I do? ????

How long did it take for you to process all the payouts?

Normally, the first three withdrawals are quick, then it takes longer. My impatience caused me to lose a lot of money (I'm sure, as other players say, they touch something when you're a recent winner to lower your RTP). But I've managed to hold out for about three months. They always pay, but they have their bad habits.