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RioAce Casino - general discussion

1 month ago by bbxvzddtbt
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527 views 10 replies |
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1 month ago
If you want to discuss anything related to RioAce Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
1 month ago

Has anyone been able to get anything repatriated from here?

Automatic translation:
bbxvzddtbt
1 month ago

I can see that you are waiting for a withdrawal. Right?

When exactly did you request it, please?

1 month ago

Hi, I made my first withdrawal request on 2.5. The problem has been that they do not accept any of the requested documents that I have provided them. Every time they ask for new documents or even the same documents in a different format. This is also familiar from other casinos, and this has nothing to do with the checks. This measure is an attempt to prolong withdrawals and make the player give up.

Automatic translation:
bbxvzddtbt
1 month ago

Does that mean that you have provided the documents in the wrong format?

It usually is very important to send the documents exactly as they request, you know. I believe it is in PDF.

Isn't it? ??

1 month ago

I delivered the document exactly as they requested. As a screenshot first because that's what they requested, well that didn't work and then I had to deliver it as a PDF file. That didn't work either and I had to take a screenshot again, at this point I asked them to decide which one they wanted, then I would deliver it to them.

I have played at over a hundred online casinos and this is the third time I have encountered such a scam. That is why I want to warn other players.

Automatic translation:
bbxvzddtbt
1 month ago

So you're still not verified, are you? Have they decided what format they want it in? Is it a single document that the casino wants or are there several?

1 month ago

I verified my identity right away, with my passport, address information, and a selfie. It went through in a few minutes. Then I started withdrawing my funds, which is when this crazy mess began.

Automatic translation:
bbxvzddtbt
1 month ago

Okay, so now you have to get through the additional verification or am I not understanding this correctly?

1 month ago

They asked for a document from the bank statement showing my address, IBAN, etc. When I sent it, it couldn't be a bank statement. It was supposed to be a picture of my bank account, when I sent it, I had to send a PDF of the bank statement. Now that nonsense is over and I got my first withdrawal. I couldn't wait for the rest of the withdrawals when it had been a month.

Automatic translation:
bbxvzddtbt
1 month ago

So, you played the rest down?

That is unfortunate but somehow understandable after that long wait, of course.

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