Well, then the rest of what I wrote applies. If they didn't ask for verification, that's fine, and if you didn't play with the bonus, that's cool too. Then you should probably just wait and I believe that sooner or later the money will come to you.

Is there anyone here from robocat who hasn't received a withdrawal? I have three withdrawals totaling 1400 euros and I'm waiting and they keep telling me the same thing, we're sorry and we're sorry, 10 days have passed.

How long have you played at this casino? Have you been paid out by them multiple times? I see a lot of people on here saying they got their first 3 withdrawals but after that has been difficult getting paid out.

I've been waiting since June 3rd...for 500 euros.

They say money goes, that is.

What do you mean, we lost?

I received an SMS bonus for registering a casino...so I opened a casino that I don't have yet, but I see a grab bonus there, so I open a chat and want to ask if I don't fall under the same network/group of casinos where withdrawals take longer than 10 days, etc.

Answer: We are pleased to confirm that your withdrawal is in the queue for processing by our finance department.

Do you have any more questions?

Yes, I haven't created an account with you yet!

Another Canadian here won $25,000.

Its been 5 business days, haven’t passed processing and haven’t been asked to verify account.

Thankfully I haven’t spent much, but this process is painful. This will probably take 2-3 years at this rate lol. It seems like payout timing is taking longer than what I’ve been ready previously.

be careful they won’t ask you to verify through your email. I found out by just casually scrolling down to my account in the app. I started the process they rejected my banking info 3 times. Because my statements from royal bank don’t come in until a week after month end. So I won’t even see a penny till after my statement comes in on July 7th.

I even went to bank and had them print me a statement. They rejected that.

Interesting, they aren’t asking to verify anything. I go to verification under my account and it says it looks like your account does not require verification, enjoy our games!

I won’t be surprised if they ask to verify me soon.

Have you tried to make a withdrawal? How long have you been waiting?

Yes it’s been since Friday last week pending three transactions of $750. I’ve never been paid in the past, we are at 5 business days now.

I think if I get nothing by 10 business days I’m going to assume it’s not happening lol. This is the worst experience I’ve had so far.

From all the complaints I’ve read through. Looks like it’s more like the 10 day mark where they received funds. I’m crossing my fingers because I really could use the extra cash right now.

keep me posted if they end up paying you? I’m eager to find out if this casino actually pays people.

So I am asking for an urgent complaint...I have a request from 3.6...today it is 26 days and no one is responding to the email, they wanted to send payment details and they are still not responding...thanks for your help

But I have told you about the complaint several times and you still haven't addressed it. You can't do anything about it here on the forum. Our team needs to look into it and possibly contact the casino.

Please, for the last time, use this link (click on the green letters) and file it so we can assist you.

I've been waiting for three withdrawals in a week, nothing, does anyone know what I should do?

Wait another week. If you aren’t paid then this forum will help you with a complaint

I’m at 2 weeks and nothing lol welcome to the party

Did you recieve anything yet?

Nope!

run around on the chats. Will see if anything changes by Friday this week. I actually would like to just get passed "under review" this is where I’ve been stuck.