But I'm in profit of 100k...in casinos where I'm in loss I have withdrawals in my account the next day at the latest!!!

They give a VIP account to those who are in loss and make frequent deposits. I also got VIP in another casino. I started winning and after a few months they took away my VIP...m

Hello, you find yourself in the same situation as other players who write here regularly. 

The casino has quite long payout times which you will have to be prepared for, although I'm not saying that's how it should be. You've been waiting for a week and you have no new information, you'll just have to be patient.

If you don't get the money within 14 days, I would definitely recommend a complaint and our team would try to help you. If you haven't broken any rules, it shouldn't be a problem to get the money, it just won't be the shortest time. 

Didn't you need to verify? Did you play with bonus or not?

Let me know please.

In my eyes, you're just crying! Then you only have yourself to blame for your stupidity... I'm up €44,250 on Robocat. I checked specifically for you. It could also be due to your country of origin!

I'm not crying. I'm just saying from my own experience what the reality is and the procedures of casinos when withdrawing money....if you're really that much in the plus and you already have all the money in your bank account, congratulations!

And what did you check about the player? I would like you to avoid unnecessary verbal attacks on someone else who doesn't have a good experience here. It's quite normal that someone can run into problems. 

So when you say you get withdrawals in a day, do you have any withdrawal history to show how this is really true?

Did you have to verify your account? They are giving me a hard time over my verification. I’ve been trying to verify my account for the last week and a half.

I won a large amount and I’m freaking out that I might never see a penny.

First of all, we are not on a first-name basis!

I could show my transaction list, yes, but they probably haven't heard of data protection!

It tells me my account doesn’t need to be verified to play, and chat just gives me the run around. So basically it’s just wait around for it however long it takes

Never asked me for any verification and no bonus was used as I know of the issues that always causes

Go into your account top right hand corner. There is a person symbol and check to see if there is a red dot beside your account details. They never even told me I had to verify my account. I just found out by randomly checking my account one day.

Yeah I have no red dot by it and it says no verification needed

That is so weird, I won over 30,000 and tried to withdraw. They right way made me verify and didn’t tell me. I haven’t received a penny yet. Been 10 days. Let me know if you get your money? I think this casinos strategy is to delay players so they are weak and gamble all the winnings away. I’ll wait a long time I have self control. I want my freakin money that I won fair and square. How long have you waited now ?

Yeah I’m pretty sure that’s what they are trying to do, claw back the winnings, and I’m currently at 8 days waiting , it’s frustrating really

Keep me posted, I don’t see a lot of people from Canada on here. Curious to see what other Canadian players experiences have been with this casino?

Yeah I’d like to know also, I just know whenever I get all my money from this site, I won’t be using it again

Canadian here and also facing same frustrations and problems as you all. $10,000 won and with a daily limit of only $750 I initiated the max 3 withdrawals and have been waiting for 5 days now since the first withdrawal was requested….

No prompt to do verification, checking daily under the verification section and it’s still saying I don’t have to verify, contacting live chat says it’s being processed still and funds are on the way…. Which is just a copy paste bot message.

Very frustrating experience.

Thanks for letting us know. Keep me posted when you recieve your next pay out? I’m curious to see what I’m in for here. Keep in mind they don’t process anything on weekends. The admin only work Monday to friday. So if you withdrew on a Thursday you wouldn’t get it before Monday.

They say they don't process on weekends, but I've had it happen to me several times over the weekend. I also don't like how they cancel withdrawals after 5 days due to an error in the payment gateway, even though it's an excuse and normally I cancel your withdrawals manually so they can buy time and you can keep playing...

You can erase the things that are necessary for you, I would say, and protect your data if it's such a problem. You don't have to send your entire transaction history with all the data. ??

But before I made sure that you don't attack other players just because they don't have the same experience as you.??