And? Was it worth it, I mean did that selfie help?

I can see it's been going on for an untold amount of time. I also saw that the casino has already written to the complaint and they should comment again. I don't understand what can take so long but it is not very normal anymore.

Don't know what to say in this case to tell you the truth.??

But the main thing is not to give up even if it takes a long time and not to lose money because if you do, then it is impossible to help. 

The whole process will come to an end and if the casino does nothing to make it right, there will be consequences.

Of course not. They simply don't respond.

I'm honestly a little surprised because they have a really good rating.

Either they really have dozens of customers (still doesn't explain why you have to wait ages for your money) or they have declined significantly.

When I played there a few months ago I had few problems, but it was a long time ago so maybe they have lessened.

I hope you all get paid out your winnings!

You MUST do something. More and more people are being cheated and ripped off. It's so sad because this 8.9 rating is deceiving all players. These disgusting clowns at Snatch and the entire Goodwin Group must be punished. It's so disgusting how these casinos are rated as good everywhere!!!

Another group bought Snatch and iWild, and things have been going downhill ever since. These bastards cheat and lie to everyone who wants to cash out. Under the old group, a withdrawal took three days; with the new group, you're harassed for eight to 14 weeks. And the Casino Guru team doesn't do anything about the ratings, which is beyond questionable. The reasoning behind it is just as strange and stupid. Even though three 1/5 star reviews were added last week, the overall rating is still at 8.9. It seems to me as if the whole thing was bought and all the forums are getting money from the casino.

Hello,

I agree the situation has been like you described, but I can only repeat what I had said already. Players must not lose their money, because the casino pays. Lowering the rating for this particular group will very likely escalate to unresolved complaints, which would shut down the only position we have to support players with more complicated issues regarding the casinos.

Warnings lie in the complaints and user reviews and forum.

Anytime any casino just does not pay out the money, the complaint is closed as unresolved.

I know it is weird, but the Safety Index has never been about how quickly the casinos pay, and the "new management" is obviously not interested in changing the approach; at least, this is my point of view.

This is what it is. ?? We can't change what has been happening, but we can try to help players who come to complain.

I’m writting 3rd time already but I can’t see my messages here I dont get it? They have to be reviewed for 48h or something wtf why???

Either way I just wanted to let you people know that I got my first cashout after 80+ days of waiting 1000e just arrived to my account, hopefully the rest will follow soon!

????

Hello, you were writing in the thread about the other casino - Rollino. You can see the posts here, don't worry. I moved the posts to the Snatch thread for you.

We reviewed both posts before approving them, which is an automated process helping us fight spam offers and other link-building activities. Occasionally, even a standard post falls into the trap. Thank you for your patience.

Every time you miss some posts, check your email, please. We inform users about the reviewing process each time the post is not immediately visible.

In any case, great news! I'm so glad things are moving on now! Hopefully, you'll get the whole amount soon.

So, I just got this message from Snatch KYC department, I think they came back to life after 3 months ???♂?

Hopefully this is correct and I will get my money soon, made all 7 x 1000e withdrawals, lets see how long will it take ??

OMG , I cant be believe I just got my first withdrawal of 1000e on my bank account ??

Hopefully the rest will follow soon ??

People,I wish you the same, take care ??

P.S. I’ll be back, soon as I get all my money, for my last review ??

If you call your reviews "academic" or "scientific", then they were supposed to express maximum of reality, but in fact it's the opposite. They distort the idea of the casino's safety. Your alchemy needs some work to be improved, it's very far to be called "science".

Well, I respect your opinion. However, the matter may be far too complex.

Just a few honest questions:

Did you, for example, create your opinion solely based on one specific number or did you read the guides explaining how things work on this website, please? Did you browse complaints? Read about the process and its effect on the Safety Index, by any means?

I do not intend to lecture you, yet the way my colleagues review casinos and how the ratings change over time is more than just a single number many people start and end with.

I'm stating that individuals who aren't prepared for extensive reading may find themselves disappointed, as the formula necessitates explanation in tangible scenarios.

The system is not perfect, of course, but it is fair and complex once you get familiar with it, I'd say.

Well, it is, however, not pleasing for anyone. We are aware of that. A few casino groups are definitely not providing the best user experience, and unfortunately, this issue is not reflected in the Safety Index as long as the casinos eventually make their payments. If you are aware of any players in need, please send them here to submit a complaint.

You see, the forum is filled with posts asking, "What about the thousands of others who have been scammed?" but ultimately, there are either no concrete complaints or, in the best case, the players receive full payment through the complaint. There is nothing like a good or a bad solution for everyone; it is about considering a fair approach based on concrete situations. This is not something everyone would appreciate; we know that.

I have exactly the same problem. I've been waiting for a withdrawal of over €1,000 since mid-March. Before, there were no problems with this casino. But since switching, they've been putting off withdrawals as much as possible. First, there was a provider check for about six weeks, and now I've been waiting for the KYC check for seven weeks (my account was already verified in January). The complaint is currently pending through Casino Guru.

Hi Lutze,

How did you end up getting it? I've been in it for three months now. Do you have any tips?

Sorry to hear that mate, I see that we all have same problems but hopefully this is over because I got my first payment of 1000e to my account. I think you should send them a picture where you hold your ID close to your face and laptop with your casino profile opened underneath your face, I did that and couple of days later verification was thru, now I can withdraw rest of my winnings hopefully without any problem ???♂?

I actually did that last week. The only response I got was that verification was in the final stages... I'll avoid that casino in the future. ?? Longer withdrawal times (one week) are fine, but 3 months is unacceptable ??

I doubt it's not just my opinion. Ok. Let's ask others do they like (I don't use the word "trust" not to hurt your staff) your indexes. I'm sure the most don't like it, especially when it concerns to High and Very High indexes given to casinos with such behavior. Yes I read opinions and some complaints to Snatchcasino. You see most of them show that gambler's don't trust them and aren't satisfied and I see a huge amount of complaints. You can say it may pay in final, but if casino doesn't pay it's just scam that should not have even 2 points. I believe that reliable and safe casinos are the ones that cashout gambler's funds in timely manner and if there is something to check will do it in reasonable timeframes. And if casino doesn't pay 3+ months at strange reasons it should not called very highly safe or highly safe. I see and you also see that I am not alone in this issue. Just now dozens of customers of Snatchcasino don't trust your indexes. So what is the goal of those indexes if they don't give customers information they need? Don't you think that the system for issuing indexes is not entirely correct? I see many gamblers in this thread that are Very dissatisfied of Snatchcasino and don't know when will they receive they money and for the most of them this casino is already is very far from "safe". The point is that fore, as for Many other users, your indexes eventually completely lose their value. I don't think you want this. Perhaps you should add some factors or change something in system somehow, because in fact it doesn't work the way the gamblers, therefore you yourself would like to.