Have you received anything else in the meantime?

No, just that first cashout on 11.06. ?? You can follow my complaint and watch there whats happening.

Thats crazy man... I am waiting since the 15th of March, without getting any Cent. Snatch used to be trustful, but now its just a scam.

I believe that's it. While other websites rely on user feedback from the very first impression, we take a different approach by focusing on complaints and confrontations. It is not always effective.

However, we had an internal discussion and I presented that, from a player's perspective, several casinos with sky-high Safety Indexes are acting at least a bit strangely lately. We agreed that complaints have been pilling up and as far as I can tell, we aim to push to the highest casino managers' rank to share our stance and ask a few questions.

It's not like we don't care; it just slow.

However, our Data Team does not plan to change the Index criteria. The problem remains; we do not intend to impose any penalties until everything is thoroughly investigated and discussed with both sides.

As I said, I understand the contradiction; if you seek a different approach, I get you can hardly be pleased here.

Amazing man, I know the feeling ?? Hopefully they will start paying you prople out same as they doing with my case ??

I just got my 2nd cashout exactly 1 week after the first one, lets see how it goes further ???♂?

That gives me some hope. ?? Lets wait... My complaint is ongoing and i am waiting for Snatch feedback on the complaint.

It's truly unbelievable. I already sent a photo of my bank card upon request, and now they're asking for the following:

"You need to send a confirmation of ownership of your bank account, whereby your full name would be visible. Have you sent the document in a good form whereby your full name is visible since 18th June ?"

I believe this is the 10th document requested. I can only advise anyone against this casino if they truly want to keep their winnings.

Where does one get this certificate? Does it mean a bank statement, a bank statement with an address? It's simply shameful how they're being covered up here, whether intentionally or unintentionally, it doesn't matter. So many unsolved cases, yet they maintain their top rating and can thus continue to attract money from unsuspecting customers.

Good question. The last time I sent a bank statement, they requested it in English. But the Sparkasse doesn't have an English website. I simply printed out a PDF of my account details and sent it.

But yes, it's shameful that this casino continues to enjoy a top rating. I've been waiting for a payout since mid-March. My friend has also been waiting at SnatchCasino since mid-March.

I haven't looked here for a long time because my case has been resolved.

You asked what I did. I just waited and only had to send my ID once. So, thank goodness, I didn't have to go through the stress of some of the others here, doing handstands with their ID and the website on a projector in the background, etc. (ironic) for verification. I 'just' had to endure those nine weeks of doing nothing. I hope you get through it too.

I really hope the Guru team does something about this; the helpers here have apparently contacted the bosses about it. Those disgusting bastards at Snatch must never be rated 'good' anywhere again.

This clown casino deserves only hate and closure, nothing more!

Hello, if I may step in for a sec, I believe this "confirmation of ownership of your bank account, whereby your full name would be visible" is a standard bank document showing the full address and name of the owner plus the full bank details—konto, IBAN, bank official address, and credentials. I have all this information, for example, on the first page of my regular monthly banking statement.

Alternatively, I can download it from my internet banking whenever needed.

This part of verification is common. I, of course, understand that the other circumstances are very systematically unfair towards players, yet we fail to get proof that this is the casino's official tactic.

At least we try to connect our leaders with their affiliates in charge to make our standpoint on this quite clear—talking about the whole group here.

Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.

I still haven't received a cent and continue to be ignored by KYC. It's insane. I've been waiting since mid-March... Please don't play here. It's pure harassment to withhold players' winnings. If I ever receive my winnings, I'll never visit the site again.

I think we are all trying but sometimes it's just not possible to please all the players and everything will be according to them. 

We understand when someone doesn't agree with something, but we always try to find the most universal and proven way, which we've had for some time. 

It doesn't have to be that nothing will ever change, it just has to be thought through before it is implemented. 

But there will always be someone against it. 

Nevertheless, I hope that everyone will do well.

I see that the casino still hasn't responded to your complaint, but they don't have much left to make it happen. I hope they will make their move clear soon and hopefully this nightmare will end positively for you and you will get your money. 

I don't know when that will be and although I hate to say it, we will have to wait for it.??

I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.

Some Guys here get their money. Even though it takes very long. I wont give up and if its the last thing i do! ??

It's truly unbelievable... Unfortunately, the complaint didn't help. They're asking for a new document confirming my address again.

In total, at least seven different documents have been requested in various formats. These are mafia-like business practices since the casino was taken over.

Hello, I understand you see that that way; there is, however, another perspective. The viewpoint pertains to open complaints and their potential resolution with the casino. This situation has been hindering our progress. In any case, in the next few hours, we will discuss the entire group, its performance toward players, complaint handling effectiveness, and all matters related to the currently high safety index. All of that with our top specialists and the Data Team.

I have quite high expectations; on the other hand, I am still a bit concerned about the effect the decision may have on the complaining players and the ones who come after...

Well, remains to be seen, I guess.

Hi again. Sadly, the situation with Snatch and the other one, Iwild, is more or less the same. The contact sporadically responds; he was actually on vacation, hence no one else could pay attention to the complaints due to that. However, the casino pays at the end. The rest is just still the same: not very effective casino management.

As long as the casino pays, or players either lose their money or choose not to submit complaints, there is not much that can be done. As I was told. ??