Hi, I haven't received my payment yet, when they suddenly decided to verify the account anyway. Waited 15 days for them to say anything and the live chat assured me that account verification wasn't needed, but apparently it is. Now we're waiting for them to approve the documents

Yes, it's been 15 days now for me too, and nothing's happened. I'm repeatedly told in live chat and via email that my request is being prioritized and that there are delays. It's the same thing every day. Day after day, I'm just kept waiting and put off.

The same here, i have 3 withdraws of 500 euros each and after 2 weeks i'm still waiting.

@CasinoGuru a casino that is totally scam you put 6.6 that looks correct to you?

Hmm, if the casino continues to behave in the same way and does not address the situations that have arisen, it is certainly important to file a complaint as you have done. I see that there are more complaints open against the casino, so if the casino does not react and pay the players again, the safety index will fall even lower. You just need to go through the process to the end and then it will change based on how it ends up. 

It is definitely worth filing a complaint. Spin 247 will try their best to ensure that they do not have to pay out any winnings.

I disagree. I completed a complaints form and the casino did ask for time to review and then never came back to respond. This happened twice. It's a delay tactic that's all. I still have not been paid nevermind a response after they requested it with Casino Guru. They thieves and it does my head in that they don't have a lower rating. They should not be able to operate in my opinion.

@tomstte how long time you are waiting for withdraws?

I've been waiting for almost 2 months already

Ah ok understoond. And 2 months your payment is still pending or they found another way?

It's still pending

OK then maybe i need to forget these money and is 1500 euros

I think the player is on the same wavelength as you, because he didn't get paid either. 

I saw that they did not respond to you and therefore not to us, which led to the complaint being closed as unresolved, for which the casino received black points.

In any similar situation, even if the casino does not respond, it is a good idea to file a complaint, because that way the players can warn each other and the safety index will only go down. Surely if a player wants to play somewhere and looks at the forum, user reviews and complaints, he will learn that the players have a problem and the casino does not care to solve it. 

Sad but that's the way it is sometimes.

I wish we knew about such things right from the start so we could warn the others.

If you want the player to be notified (for the future) about your message, the best way is to use the "reply" button, unfortunately such "tagging" is not very helpful on our forum. But I just wanted to give you a tip.