Yes, that is exactly what will be the most sensible. Leave the withdrawal as it is and although I know it's not pleasant to wait for a long time, as Radka said the casino mostly pays, it just takes longer than players are used to somewhere. If you can't get the money, we will try to help.??

So it's been quite a long time, it was a good step that you managed to open a complaint and when our team gets everything they need they will contact the casino. I believe they may have some order of withdrawals or they may have a lot of them but it shouldn't take 19 days. 

Anyway, you haven't received any money from them yet and this is your first withdrawal? You didn't have to verify either?

€1,500 since 20 days ago and €5,700 is still missing from the account balance.

I have been trying to withdraw a profit of €12,000 since the beginning of December.

Hi Jaro,

No, I still haven't received any of the 3 pending withdrawals that I have had for 20 days.

I have received withdrawals in the past but it has always taken 8-12 days to process them. This time it is completely too long. I already have an open complaint with you but the casino has not been contacted yet.

Be patient, friend, and stop playing until you get everything. Then delete.

As we said, other players have also gotten the money with great difficulty.

I still haven't received the money

I have also been waiting for three payouts since January 14th. It's sickening

Jaro I have a problem, I can't file a complaint.

When I submit it, it says my name is wrong, but that doesn't work because I've submitted complaints before and

I have not made any changes to my details.

Yes, I saw that it has not been contacted yet, but I believe that we are getting closer to that time. 20 days is quite a lot and if there was an investigation I would understand it, but this way without giving a reason we are probably not very wise.

As much as I hate to say it, we'll probably have to wait and see how the complaint goes if the casino hasn't paid you yet.

That's a strange thing I've never encountered before. Could you please take a screenshot of the screen and send it here with the error? It would help a lot in identifying the problem.??

How much longer do I have to wait to be contacted by the casino? Clearly 20 days is significantly over their 3 business day policy. Additionally, I have to add that they have not responded to any of my emails.

Have you had any other cases where the delay was this long? After how many days did they end up processing the withdrawals?

This is what I get.

Correct. Any site recommends betting sites like Betfair, Parimatch, Novibet among the main ones and here it's different, on the first pages it's infested with casinos of this brand that keeps opening new sites every week.

Honestly, nothing is going to change, we're talking to nobody, we're just complaining to each other!

I saw that your case has been taken over by Miroslava so the casino will be contacted in a little while. 

As for the other cases, there were certainly some, but since each one can be individual, I would have to go through the others where it was like yours.

Anyway, since the casino handles almost every situation, I'd say there's a good chance your situation will be resolved as well. 

Although I know you've waited long enough, but you'll have to wait a few more days.

Thank you, we are now trying to find out how it is even possible to add forbidden characters into the account details. I'm personally working on that.

Thank you very much

Hello once more. Your account should be fine now that we appear to have resolved the data conflict. Please try submitting the complaint again after logging off and back on.

Thank you ??

I just filed the complaint, everything is fine with my casino guru account!

Thanks for the immediate help!

I'm glad it worked out. No need to thank at all ??. Now we can put another effort into the complaint itself. Let's hope it will be quite easy to resolve too!