Could you perhaps post a screenshot of what it looks like on your side?

Here it all looks good, actually.

I don't know what to do anymore, my withdrawal request has been pending for over a month now. When I contact them, I just get classic copy/paste messages saying they understand my frustration and the money will be sent shortly. That has been going on for a month now. What can I do, where can I complain, any advice?

That has been going on for a really long time, so I'm glad you managed to file your complaint here.

May I ask if you had any successful withdrawals at this casino before, though?

No, i havent.

That must be so stressful. Well, our dedicated mediators will try to help you out, yet the initial phase is more about collecting details, so please, try to hold on. Once the complaint gets into a more confrontational stage, I hope the casino will proceed with the payout. I would, however, also expect a good and honest explanation.

I'm so glad you've found us and submitted the complaint....

Hello, I don't know what to do. I am registered with Spinanga and I deposited about 30,000 euros into the company through an account and cryptocurrency, when I won almost 20,000 euros at the casino at one point, my account was blocked the next day and now I have been dealing with the fact that I can't get into my account for 10 days (I definitely have something around 30,000 euros or more there) but I don't know the balance because I also had sports tickets that haven't been played out yet and I don't know which ones came out and which ones didn't. Now the company is writing to me today that I am a fraud and the account has been blocked and that they will contact me via email. I sent them all the documents they wanted, but now I'm worried about my money.

Hello,

first of all, I have to stress that Casino Guru does not resolve sports betting-related issues. I imagine it may be kind of bad news, but I'd hate to see you being very disappointed later.

Just note, that if the so-called fraud is bound to betting activities, we won't be able to help, but be assured my colleagues will do their best to investigate whether there is a way to proceed further with the complaint.

Let's see what comes out of it; I certainly wish you the best of luck!

Casino open my acount now

That's certainly a positive turn of events! What about the withdrawals? Does it all seem ok to you?

They refuse to pay out winnings and verification takes a very long time

Could you please tell us more about this? How long exactly are you waiting?

Maybe we could help. ??

I've been waiting for my payout for 3 weeks (!). It's awful. Be careful with this betting site!

So you have done right to submit your complaint here. Our team will investigate the whole thing right after you provide some additional information.

May I ask how long you have played at this casino for?

Certainly for two years. However, I've already submitted an official complaint using your complaints link. I thought this was just a discussion forum.

Greetings!

This is a forum. The complaints are separate, and our team will do everything possible to help you out with your complaint as well.

Has anyone requested the annual report for their tax return? They only send me income and withdrawals, but I want one with the beginning and ending balances. Has anyone received one?

Hello, hopefully you won't mind a silly question: is this casino expected to send this document automatically, please? I have never heard about such a specific request before; hence, I'm asking.

Speaking of which, I feel like asking the casino support directly would be quicker. Just saying.

I already asked him, but he doesn't send it as specifically as needed... most casinos do send it or you can download it directly from your account... if the treasury asks you for it, you have to send it.

Oh, so this is the catch—thank you. Let's hope the casino addresses your request without unnecessary delay.

It would be beneficial to see their system advance to the next level and enable users to download it as well.

I have requested a refund from the Spinanga casino, which was unjustly lost money. Please intervene in the matter I mentioned. Basically, the issue is with the provider of the Gold Blitz game and the Spinanga casino company.