I don't know what to do anymore, my withdrawal request has been pending for over a month now. When I contact them, I just get classic copy/paste messages saying they understand my frustration and the money will be sent shortly. That has been going on for a month now. Terrible experience.

Hello dujsan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. Account is verified, it says on my profile I don't need to do any further verification, and they never mentioned it in the conversations on this issue. It was real money, no bonus. Last time I contacted them 3 days ago showing my frustration with the situation, their answer was "Due to a high volume of requests, there may be a slight withdrawal delay.". Their rules say 3 working days, it's been 32 days, and they call it slight delay...

Thank you dujsan for all the information provided. I will now forward your complaint to my colleague Jana ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear dujsan,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinanga Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

We apologize for the delayed reply.

Please be informed that the customer's withdrawal will be processed with the highest priority.

We, once again, apologize for any inconvenience caused by the delay.

Best regards,

Spinanga team

Dear Spinanga Casino,

thank you for an update. Please keep us updated of any development in this matter.

Withdrawal has just been completed. Thank you Casino Guru, this was super fast and effective. You are the best.

Dear dujsan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

www.kpvfaw.com