Well, I can't see that one, since you deleted it. You'll need to write it again. ??

Hi, it's great that we can speak Czech. I have this page, Sporttyp Parí?, my brother and his wife, it's great. They say everything was without any problems, but no one won anything, and I... we live not far from each other in Pardubice, so I signed up for that too.

I bet on sports, but I used to lose there, I used to always bet on a ticket and a lot of tickets, but my winnings from that casino were only in that one spin for about 10-11 thousand euros. Before, I lost about 2-4 thousand euros on a slot machine, but that spin turned everything around. I put about 4000 into the casino myself and now I'm basically just waiting. Honestly, I don't know how to work now, that money was a big part of my savings. Should I leave them alone for 14 days and not write to them or argue? I'm really worried about my money, really really, I thought everything would be fine. Hopefully there won't be a problem with that, but it's terrible. I'm surprised by the fact that I don't actually have an appeal right now and no one is contacting me... do you have any contacts with this company that they respond to? Oh yeah, thank you for your efforts, it's really very important to me...

Just one last thing, I was just looking at my crypto wallet and on Monday morning at 3:16 I received the amount from them and that same afternoon the account was blocked, since then no payment from them, nothing at all... no communication..

So, if your brother showed you the casino, does he play there too and couldn't it be that you played together at his or yours? Maybe that's what the casino checks or why they blocked your account. Personally, I would contact the casino again by email every few days, but I certainly wouldn't bombard them. In this case, if they don't answer you, I wouldn't wait 14 days because if they blocked your account and you don't know anything else, then it would be counterproductive.

I would also like to warn you to never play with money you don't have, if the casino proves that you broke their rules, you will just lose it unnecessarily. So it's not the most sensible thing to do.

If you were to file a complaint with us, our team would attempt to contact the casino if we found that they had treated you unfairly.

So try contacting them again and let them know if they wrote back to you or not.

Well, we live next door to each other, so yes, he helped me set it up and sometimes we opened it at each other's place together, but the win was on the slot machines, so it's really just about luck... I've already filed a complaint with the soap shop, but I don't understand it, but nothing happens to the complaint, actually, nothing happens anywhere except writing to you.

Do you mean I can lose all the money I put in just because I signed up from my brother???? About the 5000 euros I put in and the 6000 euros I'm in the black thanks to that big turn??????

Well yes it can be a problem because for example there is often something in the rules like multi accounting where players create accounts to abuse something in the casino. If you played on the same internet connection, it can also be a problem for the casino because you played from both accounts and it can also look like that.

But each case is individual and I have seen that it was necessary to verify and then it was fine. In some situations, the casino clearly stood by the fact that their rules were violated and in such cases they can close the player's account and take the money.

As for the complaint, you'll have to be patient, at the top right you have a time limit for the party to respond, and since there are quite a few of them, Kristína won't be able to reach you right away.

So you don't have to spam her, it's best to answer questions and say everything that's needed calmly, even in one post. When you get an answer, you'll be notified.

I guess it will all be resolved.

Ok thanks, but just one thing, my brother stopped betting there when I started playing, we never played together at the same time, at the moment I got verified, neither he nor his wife played at that casino at all, they played before I registered

It's hard with such a sum, but I'll try to be patient, thanks

Then it might be okay, but I don't want to promise you anything in advance, because Kristína has your case under her control and she will find out everything necessary.

I'm glad you can handle it, I believe it will be solvable. ??

Please help me get this resolved... 10,000 euros is a huge amount... I was so happy, I ordered some things for the house and now... what the hell can I say?

I can't promise you that, but we'll try to do our best.

You are kind, thank you very much??????